The Secret to #1 Customer Experience in Banking | Ali Ayca, Head of Retail, First Bank
Are physical bank branches dead, or are they evolving into the ultimate hub for customer connection? In this episode of The Outlier Podcast, host Anurag Mukherjee sits down with Ali Ayca, Head of Retail Banking at First Bank, to dissect the true power of human connection in modern retail banking, the real role of AI, and what it takes to build an outlier career in finance.Ali Ayca shares his inspiring journey—from arriving in the United States as an exchange student to starting his career at Circuit City, climbing the leadership ranks at Bank of America and First Horizon, and ultimately…
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