How to get comfortable with emotions in difficult conversations (Part 1 with Laura Morgan)

The Art and Science of Difficult Conversations · Apr 28, 2026 · 19m

One of the most common questions we get is “how do we manage the emotions that inevitably come up in difficult conversations?” And our guest this week, Laura Morgan, knows exactly how to deal with it. With a background as a mental health therapist and now as an HR Director, she’s no stranger to heavy emotions in difficult situations of all kinds. But, as she describes it – emotions aren’t a bad thing, and we need to learn how to lean into them. Laura walks us through how:

- Emotions are data, not obstacles, in conversations.

- Preparing for the emotional aspects is as just as important as the…