Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Sandwich Survey IRL

Transcript

Phone Tap: Sandwich Survey IRL · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Doesn't it feel like any business that provides a service
• 0:03
  Speaker 1: always wants you to take their online customer satisfaction survey.
• 0:07
  Speaker 2: Yes, yeah, like.
• 0:08
  Speaker 1: Where they hand you the receipt and then you have
• 0:10
  Speaker 1: to go to a website and rate your experience and
• 0:13
  Speaker 1: fill out a bunch of stuff to provide feedback. And
• 0:15
  Speaker 1: it's just it's a lot of work. Well not today.
• 0:19
  Speaker 1: We're making it much much easier by telling a woman
• 0:22
  Speaker 1: we have a different kind of customer satisfaction test that's
• 0:26
  Speaker 1: no hassle and guaranteed to make her extremely uncomfortable. You'll
• 0:31
  Speaker 1: hear your phone tap right now, an.
• 0:38
  Speaker 3: Hello, Hi is this Catherine? Yes, this is great. I'm
• 0:44
  Speaker 3: calling from My name's Bella, Bella to ball. You just
• 0:48
  Speaker 3: sorted a sandwich to be delivered? I see, Oh yeah,
• 0:52
  Speaker 3: I did, I did order it. Is there a problem?
• 0:55
  Speaker 2: Oh no, I'm just calling to let you know we're
• 0:58
  Speaker 2: currently doing a new customer satisfaction program to assess our
• 1:02
  Speaker 2: food quality. I've always thought it was really good soon,
• 1:05
  Speaker 2: I mean, that's why I keep ordering it. I appreciate
• 1:09
  Speaker 2: you saying that, but we'll have Rafael find out for sure.
• 1:14
  Speaker 2: Oh what do you mean?
• 1:16
  Speaker 1: I don't know who Rafael is.
• 1:19
  Speaker 3: I'm sorry I should have explained.
• 1:21
  Speaker 2: He's our delivery guy, and after he drops off your sandwich,
• 1:24
  Speaker 2: he's gonna sit and watch you eat. Oh that's not necessary.
• 1:28
  Speaker 2: He can just drop it off and then and then
• 1:30
  Speaker 2: I'll tell you all afterward how it is.
• 1:32
  Speaker 3: Yeah, that doesn't really work.
• 1:34
  Speaker 2: I mean, the only true way that we'll be able
• 1:37
  Speaker 2: to know if the quality meets your expectations is if
• 1:41
  Speaker 2: Rafael can witness it.
• 1:43
  Speaker 1: That's odd I can.
• 1:46
  Speaker 2: I know it might make you feel better to just
• 1:48
  Speaker 2: meet him. Rafael him here real quick. What say hi
• 1:52
  Speaker 2: to the nice lady? Hi?
• 1:55
  Speaker 3: Oh, Hi, he's there.
• 1:59
  Speaker 2: Yeah, yeah, he's back from another delivery. So far, he's
• 2:03
  Speaker 2: watched three people eat their lunch today.
• 2:05
  Speaker 3: I heard you like sandwiches. I do like sandwiches.
• 2:09
  Speaker 2: Can I just can I just talk to the lady please?
• 2:12
  Speaker 3: She wants to talk to you. It's okay, bye. Yeah.
• 2:17
  Speaker 2: So the way this is going to work is again,
• 2:20
  Speaker 2: he's just going to drop the sandwich and then come
• 2:23
  Speaker 2: on inside with you for a moment.
• 2:25
  Speaker 3: No, this is too much.
• 2:27
  Speaker 2: I'd like to opt out of the survey, watching or
• 2:30
  Speaker 2: whatever you're.
• 2:31
  Speaker 1: Doing over there.
• 2:32
  Speaker 3: Okay, I don't. I'm back, Raia not yet I was.
• 2:37
  Speaker 1: In the bathroom, but I wash my hands, smell my fingers.
• 2:40
  Speaker 3: I don't want to do that again. Okay, I just
• 2:43
  Speaker 3: want you to say until her order is ready.
• 2:46
  Speaker 2: I don't know if I even want the sandwich anymore.
• 2:48
  Speaker 2: This guy's gonna come over and watch me eat it.
• 2:50
  Speaker 3: I hear you.
• 2:51
  Speaker 2: I hear you, and it sounds like you might be
• 2:53
  Speaker 2: concerned that he's going to ask you questions while you're eating.
• 2:56
  Speaker 3: No, that's not my concern at all.
• 2:58
  Speaker 2: Listen, if you don't feel like talking, he'll do a
• 3:00
  Speaker 2: number rating system, so he'll ask, maybe how good is
• 3:02
  Speaker 2: your sandwich?
• 3:03
  Speaker 3: And you just use a hand. The number three is
• 3:05
  Speaker 3: my favorite.
• 3:06
  Speaker 2: What. No, I don't want to use this finger system.
• 3:09
  Speaker 2: I just want to eat my sandwich.
• 3:10
  Speaker 3: Would you rather nod your head as you're eating?
• 3:13
  Speaker 2: Yes? Why?
• 3:13
  Speaker 1: I don't know.
• 3:14
  Speaker 3: If you nod three times, then I'll know it's good.
• 3:17
  Speaker 3: A thumbs up.
• 3:19
  Speaker 2: Get him off the phone.
• 3:20
  Speaker 3: I don't need to talk to him. Okay, it sounds
• 3:22
  Speaker 3: like you're pretty upset. I'm up there. That's enough. Yes,
• 3:26
  Speaker 3: all you need to do is pull up another chair
• 3:28
  Speaker 3: to your desk.
• 3:29
  Speaker 2: No, you don't have one of those. Maybe you're more
• 3:31
  Speaker 2: in a cubicle, not in office. I don't know how
• 3:34
  Speaker 2: to make this any clearer. Do not send someone to
• 3:36
  Speaker 2: watch me eat?
• 3:37
  Speaker 3: Okay, I'm hearing you, and I'm listening to you.
• 3:40
  Speaker 2: Are you Are you really listening to me?
• 3:43
  Speaker 3: Absolutely? So what we'll do.
• 3:45
  Speaker 2: What we'll do, because I am reasonable, is we'll have
• 3:47
  Speaker 2: Rafael turn his back towards you and then.
• 3:50
  Speaker 3: Just peep over his shoulder a couple of times.
• 3:52
  Speaker 1: I'm watching you anymore, just like.
• 3:55
  Speaker 3: That, just to see how you're enjoying the sandwich. I
• 3:58
  Speaker 3: don't want him in the room.
• 3:59
  Speaker 1: I don't want him picking over his shoulder.
• 4:01
  Speaker 3: That's weird.
• 4:03
  Speaker 2: Okay, that's gross. I know he sounds gross too. We
• 4:07
  Speaker 2: are about customer satisfaction here. We want you to be happy.
• 4:10
  Speaker 3: So what can we do? Cancel it? I don't want
• 4:14
  Speaker 3: my handwor they love me out.
• 4:15
  Speaker 2: Don't bring the sandwich to Catherine, but you can bring
• 4:18
  Speaker 2: one to her coworker, Jasmine.
• 4:20
  Speaker 1: I'm confused.
• 4:21
  Speaker 3: Now, wait, ye will.
• 4:22
  Speaker 2: You show up?
• 4:22
  Speaker 3: Can you tell him that it's a prank phone call?
• 4:25
  Speaker 3: Oh yeah, the one that was set up by your coworker.
• 4:28
  Speaker 3: The first was a caller.
• 4:29
  Speaker 1: And we're on Brook and Jeffrey in the morning.
• 4:32
  Speaker 3: What this is all a break?
• 4:37
  Speaker 2: It's a phone tap and you're on the radio show
• 4:38
  Speaker 2: Brook and Jeffrey in the Morning.
• 4:40
  Speaker 3: I'm actually Brook and that's Jose.
• 4:45
  Speaker 2: Was gonna come and watch me eat my lunch?
• 4:48
  Speaker 3: How else could we tell if you enjoyed it or not?
• 4:51
  Speaker 3: It makes you feel more comfortable, you can watch me
• 4:53
  Speaker 3: eat my lunch. I love company.
• 4:56
  Speaker 1: I asked work to watch me eat all the time.
• 4:58
  Speaker 3: She doesn't. I don't know. I don't know.
• 5:01
  Speaker 1: Oh you got me good.
• 5:02
  Speaker 2: You you all really got me good. A week up
• 5:07
  Speaker 2: every morning with Boom Tabs weekday mornings on the twenties
• 5:10
  Speaker 2: Brooke and Jeffrey in the Morning,