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How New Managers Can Handle Difficult Conversations with Direct Reports
Episode 130 of New Manager Conversations tackles the specific challenge of initiating and navigating difficult conversations with direct reports. Lucas shares a framework he learned from a senior HR executive at a Fortune 500 firm — the 'SBI model' (Situation, Behavior, Impact) — and walks through a real example of addressing chronic lateness in a team member. Luna pushes back on the model's perceived coldness and offers a complementary technique from her own management experience: asking 'What's your read on how this is going?' before diving into feedback…
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