Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cuts Readmissions With a Five-Question Phone Call
Episode 53 of The Operator's Manual: In this episode, Lucas and Luna explore how a single five-question phone call after discharge helped one hospital cut readmissions by 30 percent. They dive into the specific questions used, the psychology behind why less is more, and the surprising cost savings—over $3 million annually. The conversation touches on the power of follow-through in healthcare operations and how the same principle applies to customer retention in any business. A concrete, tactical look at a deceptively simple intervention that changed patient outcomes and the…
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