Latest / The Wellness in Hospitality Podcast
186. Who Should Steward Your Hotel’s Wellness Offering?
This episode is for boutique hotel owners who’ve invested seriously in wellness and now need to decide who should lead it, and what that person should look like.
Before we get into budgets and job profiles, I want to be clear about one word I use a lot: steward.
In plain English, you’d call this person your spa manager. I call them your wellness leader, or your steward, and I don’t mean the same thing as a manager.
A manager manages a department. They make sure everything works: rotas covered, rooms clean, equipment running. That matters. But a steward goes a step further. A steward looks…
The skinny
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