Latest / Let's talk Marketplace / Marketplace News Update: TikTok Logistics, Wolt’s local commerce and LOTS of AI #LTM140

Transcript

Marketplace News Update: TikTok Logistics, Wolt’s local commerce and LOTS of AI #LTM140 · Let's talk Marketplace

• 0:00
  This
• 0:00
  new
• 0:01
  opportunity,
• 0:02
  which
• 0:03
  OpenAI
• 0:03
  has,
• 0:04
  not
• 0:05
  interesting
• 0:05
  for
• 0:05
  us
• 0:06
  as
• 0:06
  it
• 0:06
  is
• 0:07
  not
• 0:07
  interesting
• 0:07
  for
• 0:08
  us
• 0:10
  to
• 0:10
  do
• 0:10
  commercial
• 0:11
  on
• 0:11
  retail
• 0:12
  media,
• 0:12
  on
• 0:12
  Amazon
• 0:13
  or
• 0:13
  other
• 0:13
  marketplaces.
• 0:14
  There's
• 0:15
  not
• 0:15
  enough
• 0:15
  margin
• 0:15
  for
• 0:16
  this.
• 0:20
  Let's
• 0:20
  Talk
• 0:21
  Marketplace
• 0:21
  the
• 0:22
  Marketplace
• 0:22
  podcast
• 0:23
  with
• 0:23
  Ingrid
• 0:24
  Lomar
• 0:24
  and
• 0:24
  Vana
• 0:25
  Ritistu.
• 0:29
  Hello
• 0:29
  and
• 0:29
  welcome
• 0:30
  back
• 0:30
  to
• 0:30
  let's
• 0:30
  Talk
• 0:30
  Marketplace.
• 0:31
  It's
• 0:31
  great
• 0:32
  to
• 0:32
  have
• 0:32
  you
• 0:32
  again
• 0:33
  and
• 0:34
  it's
• 0:34
  the
• 0:34
  beginning
• 0:34
  of
• 0:35
  the
• 0:35
  new
• 0:35
  month,
• 0:36
  so
• 0:36
  normally
• 0:36
  I
• 0:36
  would
• 0:37
  do
• 0:37
  my
• 0:37
  monthly
• 0:38
  Marketplace
• 0:39
  news
• 0:39
  recap
• 0:39
  together
• 0:40
  with
• 0:40
  Valerie
• 0:41
  where
• 0:41
  we
• 0:41
  normally
• 0:41
  discuss
• 0:42
  the
• 0:42
  most
• 0:42
  important
• 0:43
  things
• 0:43
  that
• 0:43
  happened
• 0:43
  in
• 0:44
  that
• 0:44
  month
• 0:44
  and
• 0:44
  what
• 0:45
  we
• 0:45
  think
• 0:45
  about
• 0:45
  it.
• 0:46
  But
• 0:46
  as
• 0:46
  you
• 0:47
  know,
• 0:47
  if
• 0:47
  you
• 0:47
  have
• 0:47
  been
• 0:48
  following
• 0:48
  let's
• 0:48
  Talk
• 0:48
  Marketplace
• 0:49
  for
• 0:49
  the
• 0:49
  last
• 0:49
  month,
• 0:50
  Valerie
• 0:50
  is
• 0:51
  not
• 0:51
  here
• 0:51
  because
• 0:51
  she's
• 0:52
  not
• 0:52
  still
• 0:52
  on
• 0:52
  maternity
• 0:53
  leave
• 0:53
  with
• 0:53
  her
• 0:54
  a
• 0:54
  small
• 0:54
  baby
• 0:54
  boy.
• 0:55
  So
• 0:56
  I'm
• 0:56
  lacking
• 0:58
  my
• 0:58
  host,
• 0:59
  my
• 0:59
  co
• 0:59
  host
• 1:00
  for
• 1:00
  the
• 1:00
  news
• 1:02
  episode.
• 1:02
  So
• 1:03
  what
• 1:03
  I
• 1:03
  thought
• 1:03
  is,
• 1:04
  well,
• 1:05
  I
• 1:05
  could
• 1:06
  skip
• 1:06
  the
• 1:06
  news
• 1:06
  episode
• 1:07
  of
• 1:07
  course,
• 1:07
  but
• 1:07
  there's
• 1:08
  so
• 1:08
  many
• 1:08
  things
• 1:08
  happening
• 1:09
  and
• 1:09
  so
• 1:10
  many
• 1:10
  interesting
• 1:10
  things
• 1:11
  happening.
• 1:11
  So
• 1:11
  I
• 1:11
  really
• 1:11
  don't
• 1:12
  want
• 1:12
  to
• 1:12
  skip
• 1:12
  it,
• 1:12
  I
• 1:12
  want
• 1:13
  to
• 1:13
  debate
• 1:13
  it.
• 1:14
  So
• 1:14
  I
• 1:14
  wondered
• 1:15
  who
• 1:15
  could
• 1:15
  I
• 1:15
  debate
• 1:16
  it
• 1:16
  with.
• 1:16
  And
• 1:17
  then
• 1:17
  I
• 1:17
  came
• 1:17
  up
• 1:18
  with
• 1:18
  the
• 1:18
  idea,
• 1:18
  let's
• 1:19
  do
• 1:19
  a
• 1:20
  let's
• 1:20
  call
• 1:20
  it
• 1:20
  Family
• 1:21
  and
• 1:21
  friends
• 1:21
  episode
• 1:22
  of
• 1:22
  let's
• 1:23
  Talk
• 1:23
  Marketplace.
• 1:24
  So
• 1:24
  I
• 1:24
  invited
• 1:24
  a
• 1:25
  very
• 1:25
  dear
• 1:25
  business
• 1:26
  friend.
• 1:27
  So,
• 1:27
  and
• 1:27
  that
• 1:27
  is
• 1:28
  Marcus.
• 1:28
  Hi
• 1:29
  Markus,
• 1:29
  it's
• 1:29
  really
• 1:29
  great
• 1:30
  to
• 1:30
  have
• 1:30
  you
• 1:30
  on
• 1:30
  the
• 1:30
  show
• 1:30
  today.
• 1:32
  Thank
• 1:32
  you
• 1:33
  for
• 1:33
  having
• 1:33
  me.
• 1:34
  So
• 1:34
  normally
• 1:35
  we
• 1:35
  meet
• 1:35
  on
• 1:36
  conferences
• 1:36
  or
• 1:38
  Marketplace
• 1:38
  Universe
• 1:39
  Connect
• 1:39
  events
• 1:39
  very
• 1:40
  often,
• 1:41
  so
• 1:42
  this
• 1:42
  is
• 1:42
  the
• 1:42
  first
• 1:43
  opportunity
• 1:43
  I
• 1:43
  have
• 1:44
  to
• 1:44
  meet
• 1:44
  you
• 1:44
  on
• 1:44
  my
• 1:45
  podcast.
• 1:45
  So
• 1:45
  that's
• 1:45
  great.
• 1:47
  Yeah,
• 1:47
  maybe
• 1:47
  let's
• 1:48
  first
• 1:48
  introduce
• 1:48
  you
• 1:48
  a
• 1:49
  little
• 1:49
  bit.
• 1:49
  Markus,
• 1:50
  tell
• 1:50
  people
• 1:51
  who
• 1:51
  are
• 1:51
  you,
• 1:51
  what
• 1:52
  are
• 1:52
  you
• 1:52
  doing,
• 1:54
  why
• 1:54
  are
• 1:54
  you
• 1:54
  here
• 1:54
  today.
• 1:57
  From
• 1:58
  Hamburg
• 1:59
  working
• 1:59
  in
• 2:00
  a
• 2:00
  family
• 2:00
  owned
• 2:01
  business
• 2:01
  in
• 2:01
  shoe
• 2:02
  retail.
• 2:03
  And
• 2:04
  the
• 2:04
  company
• 2:04
  I
• 2:05
  work
• 2:05
  for
• 2:05
  is
• 2:07
  formerly
• 2:08
  known
• 2:08
  for
• 2:08
  brick
• 2:08
  and
• 2:09
  mortar
• 2:09
  stores
• 2:10
  built
• 2:10
  up
• 2:10
  in
• 2:10
  the
• 2:10
  2000s
• 2:11
  and
• 2:12
  in
• 2:12
  the
• 2:12
  90s.
• 2:13
  And
• 2:13
  I
• 2:14
  joined
• 2:14
  in
• 2:15
  the
• 2:15
  middle
• 2:16
  of
• 2:16
  the
• 2:16
  2010s
• 2:17
  and
• 2:18
  transferred
• 2:18
  the
• 2:20
  business
• 2:21
  to
• 2:21
  mainly
• 2:22
  E
• 2:22
  commerce,
• 2:23
  which
• 2:23
  is
• 2:23
  now
• 2:24
  about
• 2:24
  60%
• 2:25
  of
• 2:25
  our
• 2:25
  revenue.
• 2:26
  And
• 2:27
  on
• 2:28
  top,
• 2:28
  I'm
• 2:28
  having
• 2:29
  two
• 2:29
  kids
• 2:29
  and
• 2:29
  a
• 2:30
  wife
• 2:31
  and
• 2:32
  my
• 2:32
  own
• 2:32
  business
• 2:33
  aside
• 2:34
  from
• 2:34
  this.
• 2:35
  And
• 2:36
  yeah,
• 2:37
  that's
• 2:37
  the
• 2:38
  main
• 2:38
  things
• 2:38
  to
• 2:38
  know
• 2:38
  about.
• 2:39
  Yeah,
• 2:40
  absolutely.
• 2:41
  So
• 2:42
  we
• 2:42
  are
• 2:42
  talking
• 2:42
  a
• 2:43
  lot
• 2:43
  about
• 2:43
  marketplaces
• 2:44
  and
• 2:45
  retailers
• 2:46
  and
• 2:46
  brands
• 2:46
  versus
• 2:47
  brands
• 2:47
  sometimes
• 2:48
  on
• 2:48
  marketplaces.
• 2:48
  So
• 2:49
  these
• 2:49
  are
• 2:49
  the
• 2:49
  topics
• 2:49
  that
• 2:49
  we
• 2:49
  meet
• 2:50
  on.
• 2:50
  So
• 2:51
  what
• 2:52
  would
• 2:52
  you
• 2:52
  say
• 2:52
  is
• 2:52
  your
• 2:53
  USP
• 2:53
  when
• 2:53
  it
• 2:53
  comes
• 2:54
  to
• 2:54
  marketplaces?
• 2:54
  What
• 2:55
  do
• 2:55
  you
• 2:55
  do
• 2:55
  best
• 2:55
  in
• 2:55
  the
• 2:55
  marketplace
• 2:56
  business?
• 2:58
  I
• 2:58
  started
• 2:59
  with
• 3:00
  like
• 3:00
  zero
• 3:01
  competence
• 3:02
  in
• 3:02
  that
• 3:03
  region,
• 3:04
  in
• 3:04
  that
• 3:05
  branch
• 3:05
  and
• 3:07
  worked
• 3:07
  really
• 3:07
  hard
• 3:07
  to
• 3:08
  get
• 3:08
  insights
• 3:09
  and
• 3:10
  connections
• 3:11
  and
• 3:11
  network
• 3:12
  in
• 3:12
  this
• 3:14
  business
• 3:15
  and
• 3:16
  I
• 3:16
  switched
• 3:16
  this
• 3:17
  the
• 3:18
  family
• 3:18
  business
• 3:19
  to
• 3:20
  mainly
• 3:21
  about
• 3:21
  99%
• 3:23
  marketplace
• 3:23
  revenue
• 3:24
  from
• 3:25
  our
• 3:25
  e
• 3:25
  commerce
• 3:25
  business
• 3:26
  is
• 3:26
  marketplace
• 3:26
  revenue
• 3:27
  and
• 3:28
  I'm
• 3:29
  doing
• 3:29
  it
• 3:29
  now
• 3:30
  since
• 3:31
  11
• 3:31
  years
• 3:32
  and
• 3:33
  yeah,
• 3:34
  that's
• 3:34
  where
• 3:34
  I
• 3:35
  come
• 3:35
  from.
• 3:36
  So
• 3:36
  great.
• 3:37
  So
• 3:37
  you
• 3:37
  are
• 3:38
  following
• 3:39
  Marketplace
• 3:39
  Universe
• 3:40
  I
• 3:40
  think
• 3:40
  right
• 3:40
  from
• 3:40
  the
• 3:41
  start
• 3:41
  basically.
• 3:42
  I
• 3:42
  think
• 3:42
  you
• 3:42
  were
• 3:42
  one
• 3:42
  of
• 3:43
  our
• 3:43
  first
• 3:43
  newsletter
• 3:45
  subscribers
• 3:45
  and
• 3:45
  first
• 3:46
  podcast
• 3:46
  listeners.
• 3:47
  So
• 3:48
  huge
• 3:48
  fan,
• 3:49
  which
• 3:49
  is
• 3:49
  always
• 3:49
  nice.
• 3:51
  So
• 3:52
  what,
• 3:53
  where
• 3:53
  are
• 3:54
  your
• 3:54
  main
• 3:54
  interests
• 3:55
  when
• 3:55
  we
• 3:55
  talk
• 3:56
  about
• 3:56
  marketplaces
• 3:57
  and
• 3:57
  what
• 3:57
  happens
• 3:58
  in
• 3:58
  the
• 3:58
  marketplace
• 3:59
  sphere?
• 3:59
  Because
• 3:59
  I
• 3:59
  I
• 4:00
  know
• 4:00
  you
• 4:00
  always
• 4:00
  have
• 4:01
  a
• 4:01
  comment
• 4:01
  on
• 4:01
  my
• 4:02
  LinkedIn
• 4:02
  posts
• 4:02
  as
• 4:03
  well.
• 4:03
  Always
• 4:03
  very
• 4:03
  interested
• 4:04
  in
• 4:04
  things
• 4:04
  that
• 4:04
  are
• 4:04
  happening,
• 4:05
  but
• 4:05
  people
• 4:06
  do
• 4:06
  have
• 4:07
  specialties
• 4:07
  and
• 4:07
  interests.
• 4:08
  So
• 4:08
  where
• 4:09
  where
• 4:09
  are
• 4:09
  you
• 4:10
  most
• 4:10
  firing
• 4:11
  up
• 4:11
  when
• 4:11
  you
• 4:11
  read
• 4:11
  something?
• 4:11
  New.
• 4:16
  Things,
• 4:17
  mainly
• 4:19
  new
• 4:19
  marketplaces,
• 4:20
  new
• 4:21
  connections,
• 4:23
  new
• 4:23
  business
• 4:23
  opportunities
• 4:25
  and
• 4:26
  I
• 4:26
  have
• 4:28
  because
• 4:28
  of
• 4:28
  the
• 4:28
  background
• 4:29
  with
• 4:29
  the
• 4:29
  brick
• 4:29
  and
• 4:30
  mortar
• 4:30
  stores,
• 4:31
  I
• 4:31
  mainly
• 4:31
  have
• 4:32
  the
• 4:32
  the
• 4:32
  glasses
• 4:33
  from
• 4:33
  a
• 4:34
  multi
• 4:35
  channel
• 4:35
  or
• 4:36
  omnichannel
• 4:38
  background.
• 4:39
  So
• 4:39
  I'm
• 4:40
  looking
• 4:41
  for
• 4:41
  opportunities
• 4:42
  for
• 4:42
  this
• 4:42
  business
• 4:43
  case.
• 4:45
  Okay.
• 4:46
  Yeah,
• 4:46
  I
• 4:47
  think
• 4:47
  I
• 4:47
  may
• 4:48
  have
• 4:48
  some
• 4:48
  stuff
• 4:49
  here
• 4:49
  to
• 4:50
  present
• 4:50
  you
• 4:50
  today
• 4:51
  in
• 4:51
  my
• 4:52
  news
• 4:52
  blog,
• 4:52
  which
• 4:53
  we
• 4:53
  will
• 4:53
  start
• 4:53
  to
• 4:54
  talk
• 4:54
  about
• 4:54
  right
• 4:55
  after
• 4:55
  a
• 4:55
  very
• 4:56
  short
• 4:56
  advertisement
• 4:56
  break.
• 5:01
  Repricing
• 5:02
  on
• 5:02
  marketplaces
• 5:03
  is
• 5:03
  often
• 5:03
  seen
• 5:04
  as
• 5:04
  a
• 5:04
  margin
• 5:04
  killer.
• 5:05
  Many
• 5:05
  automatically
• 5:06
  associate
• 5:08
  with
• 5:08
  price
• 5:08
  wars
• 5:09
  and
• 5:09
  race
• 5:09
  to
• 5:09
  the
• 5:10
  bottom,
• 5:10
  but
• 5:11
  that
• 5:11
  assumption
• 5:11
  can
• 5:12
  be
• 5:12
  misleading.
• 5:13
  Together
• 5:13
  with
• 5:13
  our
• 5:13
  partner
• 5:14
  Base,
• 5:14
  a
• 5:14
  solution
• 5:15
  provider
• 5:15
  for
• 5:15
  marketplace
• 5:16
  integration
• 5:16
  and
• 5:16
  repricing,
• 5:17
  we
• 5:17
  took
• 5:18
  a
• 5:18
  closer
• 5:18
  look
• 5:18
  at
• 5:18
  the
• 5:19
  topic
• 5:19
  and
• 5:19
  one
• 5:19
  thing
• 5:20
  became
• 5:20
  quite
• 5:21
  clear.
• 5:21
  It's
• 5:22
  not
• 5:22
  repricing
• 5:23
  that's
• 5:23
  the
• 5:23
  problem,
• 5:24
  it's
• 5:24
  the
• 5:24
  lack
• 5:24
  of
• 5:24
  strategy
• 5:25
  behind
• 5:25
  it.
• 5:26
  On
• 5:26
  marketplaces,
• 5:27
  visibility
• 5:28
  isn't
• 5:28
  determined
• 5:29
  by
• 5:29
  the
• 5:29
  lowest
• 5:29
  product
• 5:30
  price,
• 5:30
  but
• 5:30
  by
• 5:31
  the
• 5:31
  total
• 5:31
  offer
• 5:32
  price.
• 5:33
  So
• 5:33
  including
• 5:33
  shipping
• 5:34
  and
• 5:34
  fees
• 5:34
  and
• 5:34
  overall
• 5:35
  cost
• 5:35
  logic
• 5:36
  and
• 5:36
  without
• 5:36
  clear
• 5:37
  guardrails,
• 5:38
  automation
• 5:38
  can
• 5:38
  quickly
• 5:39
  lead
• 5:39
  to
• 5:39
  margin
• 5:40
  erosion.
• 5:41
  What's
• 5:41
  needed
• 5:41
  instead
• 5:42
  are
• 5:42
  solid
• 5:43
  fundamentals,
• 5:43
  a
• 5:44
  clear
• 5:44
  definition
• 5:45
  of
• 5:45
  relevant
• 5:45
  competitors,
• 5:46
  category
• 5:47
  specific
• 5:48
  repricing
• 5:48
  rules,
• 5:49
  minimum
• 5:49
  prices,
• 5:50
  margin
• 5:51
  thresholds,
• 5:51
  and
• 5:52
  a
• 5:52
  realistic
• 5:53
  understanding
• 5:53
  of
• 5:53
  how
• 5:54
  buy
• 5:54
  box
• 5:54
  mechanics
• 5:55
  actually
• 5:55
  work.
• 5:56
  That's
• 5:57
  exactly
• 5:57
  what
• 5:57
  we
• 5:57
  break
• 5:58
  down
• 5:58
  in
• 5:58
  detail
• 5:59
  in
• 5:59
  our
• 5:59
  new
• 5:59
  blog
• 6:00
  article
• 6:00
  on
• 6:01
  marketplace
• 6:01
  minus
• 6:02
  universe.com
• 6:03
  you'll
• 6:03
  find
• 6:03
  a
• 6:03
  link,
• 6:03
  as
• 6:04
  always,
• 6:04
  in
• 6:04
  the
• 6:04
  Show
• 6:05
  Notes,
• 6:05
  A
• 6:05
  recommended
• 6:06
  read
• 6:06
  for
• 6:06
  anyone
• 6:07
  who
• 6:07
  doesn't
• 6:07
  want
• 6:07
  to
• 6:07
  leave
• 6:08
  repricing
• 6:09
  decisions
• 6:09
  to
• 6:10
  the
• 6:10
  algorithm,
• 6:10
  but
• 6:11
  wants
• 6:11
  to
• 6:12
  manage
• 6:12
  them
• 6:13
  profitably.
• 6:14
  And
• 6:14
  by
• 6:14
  the
• 6:14
  way,
• 6:14
  Base
• 6:15
  now
• 6:15
  also
• 6:16
  supports
• 6:16
  repricing
• 6:17
  for
• 6:17
  the
• 6:17
  Kaufland
• 6:18
  Marketplace,
• 6:19
  helping
• 6:19
  sellers
• 6:20
  get
• 6:20
  more
• 6:21
  out
• 6:21
  of
• 6:21
  their
• 6:21
  marketplace
• 6:22
  presence.
• 6:22
  Just
• 6:22
  saying.
• 6:29
  Okay
• 6:30
  then,
• 6:30
  let's
• 6:31
  dive
• 6:31
  into
• 6:31
  what
• 6:31
  I
• 6:32
  prepared
• 6:32
  today
• 6:32
  because
• 6:32
  I've
• 6:33
  been
• 6:33
  looking
• 6:33
  over
• 6:33
  the
• 6:33
  news
• 6:34
  of
• 6:35
  the
• 6:35
  last
• 6:35
  few
• 6:36
  weeks.
• 6:37
  Our
• 6:37
  own
• 6:37
  newsletter
• 6:38
  is
• 6:38
  always
• 6:38
  a
• 6:38
  good
• 6:39
  possibility
• 6:40
  to
• 6:40
  keep
• 6:41
  up
• 6:41
  to
• 6:41
  Date
• 6:41
  by
• 6:41
  the
• 6:41
  way.
• 6:42
  And
• 6:43
  one
• 6:43
  thing
• 6:43
  that
• 6:44
  is
• 6:44
  really
• 6:44
  up
• 6:44
  to
• 6:45
  date,
• 6:45
  and
• 6:45
  I
• 6:45
  think
• 6:45
  it
• 6:45
  just
• 6:46
  came
• 6:46
  up
• 6:46
  last
• 6:46
  week,
• 6:47
  is
• 6:48
  some
• 6:49
  new
• 6:49
  developments
• 6:50
  regarding
• 6:50
  TikTok
• 6:51
  shop
• 6:51
  and
• 6:51
  logistics.
• 6:52
  Because
• 6:53
  TikTok
• 6:54
  shop
• 6:54
  at
• 6:54
  the
• 6:54
  moment
• 6:55
  is
• 6:55
  massively
• 6:55
  expanding
• 6:56
  their
• 6:56
  logistics
• 6:57
  infrastructure
• 6:58
  in
• 6:58
  Europe.
• 6:59
  They
• 6:59
  are
• 6:59
  opening
• 7:00
  local
• 7:00
  fulfillment
• 7:01
  centers
• 7:01
  in
• 7:01
  Spain,
• 7:02
  in
• 7:02
  Germany,
• 7:03
  Italy
• 7:03
  and
• 7:04
  they
• 7:04
  already
• 7:05
  started
• 7:06
  that
• 7:06
  in
• 7:07
  the
• 7:07
  US
• 7:09
  but
• 7:11
  there
• 7:12
  TikTok's
• 7:13
  own
• 7:13
  logistics
• 7:13
  services
• 7:14
  are
• 7:14
  now
• 7:16
  so
• 7:16
  merchants
• 7:17
  have
• 7:17
  to
• 7:17
  use
• 7:17
  those.
• 7:17
  They
• 7:18
  can't
• 7:18
  use
• 7:18
  their
• 7:18
  own
• 7:19
  seller
• 7:19
  fulfilled
• 7:20
  shipping
• 7:20
  anymore.
• 7:21
  They
• 7:21
  have
• 7:21
  to
• 7:21
  use
• 7:22
  TikTok
• 7:22
  shop
• 7:23
  logistics.
• 7:24
  So.
• 7:24
  So
• 7:25
  we
• 7:26
  could
• 7:27
  think
• 7:27
  that
• 7:27
  this
• 7:27
  is
• 7:28
  what
• 7:28
  is
• 7:28
  going
• 7:28
  to
• 7:28
  come
• 7:29
  in
• 7:29
  Europe
• 7:29
  as
• 7:29
  well
• 7:29
  because
• 7:30
  now
• 7:30
  here
• 7:30
  they
• 7:30
  are
• 7:31
  building
• 7:31
  up
• 7:31
  the
• 7:31
  infrastructure
• 7:32
  to
• 7:32
  do
• 7:33
  exactly
• 7:33
  that.
• 7:34
  So
• 7:35
  yeah.
• 7:36
  Markus,
• 7:36
  what
• 7:36
  are
• 7:37
  we
• 7:37
  thinking
• 7:37
  about
• 7:37
  this
• 7:38
  first?
• 7:38
  What
• 7:39
  are
• 7:39
  you
• 7:39
  thinking
• 7:39
  about
• 7:39
  TikTok
• 7:40
  shop
• 7:40
  anyway?
• 7:41
  Are
• 7:41
  you
• 7:41
  active
• 7:41
  on
• 7:41
  TikTok
• 7:42
  shop
• 7:42
  already?
• 7:46
  We
• 7:47
  have
• 7:47
  the
• 7:47
  connection
• 7:48
  via
• 7:48
  Shopify
• 7:49
  plug
• 7:49
  in
• 7:50
  and
• 7:52
  we
• 7:52
  are
• 7:52
  not
• 7:52
  online
• 7:52
  yet
• 7:54
  because
• 7:55
  it's
• 7:56
  not
• 7:56
  so
• 7:57
  convincing
• 7:58
  at
• 7:58
  the
• 7:58
  moment.
• 7:59
  After
• 7:59
  the
• 8:01
  provisions,
• 8:02
  the
• 8:02
  commissions
• 8:03
  climbed
• 8:03
  up
• 8:05
  we
• 8:05
  thought
• 8:05
  about
• 8:06
  and
• 8:06
  the
• 8:07
  capacities
• 8:07
  we
• 8:08
  had
• 8:08
  were
• 8:08
  not
• 8:08
  focused
• 8:09
  in
• 8:09
  that
• 8:09
  direction.
• 8:10
  But
• 8:12
  I've
• 8:12
  thought
• 8:12
  about
• 8:14
  this
• 8:14
  year
• 8:14
  to
• 8:14
  start
• 8:15
  there
• 8:16
  and
• 8:16
  then
• 8:18
  get
• 8:18
  a
• 8:18
  foot
• 8:19
  in
• 8:19
  the
• 8:20
  influence
• 8:21
  based
• 8:22
  selling.
• 8:26
  Yeah,
• 8:26
  okay.
• 8:27
  But
• 8:29
  I
• 8:29
  find
• 8:29
  that
• 8:29
  interesting
• 8:30
  that
• 8:30
  you
• 8:30
  were
• 8:32
  shying
• 8:32
  away
• 8:32
  from
• 8:33
  it
• 8:33
  when
• 8:33
  TikTok
• 8:34
  first
• 8:34
  raised
• 8:34
  their
• 8:35
  conditions,
• 8:36
  which
• 8:36
  I
• 8:36
  think
• 8:36
  happened
• 8:37
  last
• 8:37
  October
• 8:38
  or
• 8:38
  November
• 8:38
  or
• 8:38
  something.
• 8:39
  So
• 8:39
  interesting.
• 8:40
  So
• 8:40
  I
• 8:41
  guess
• 8:41
  this
• 8:41
  new
• 8:41
  development
• 8:43
  looks
• 8:44
  like
• 8:44
  more
• 8:46
  yeah,
• 8:46
  fees
• 8:47
  are
• 8:47
  coming
• 8:48
  towards
• 8:48
  the
• 8:49
  seller.
• 8:49
  Is
• 8:50
  it.
• 8:50
  I
• 8:50
  mean
• 8:50
  would
• 8:51
  you
• 8:51
  be
• 8:51
  using
• 8:52
  TikTok
• 8:52
  logistics
• 8:53
  or
• 8:54
  would
• 8:54
  you
• 8:54
  like
• 8:54
  to
• 8:55
  sell
• 8:55
  fulfill.
• 8:58
  It's
• 8:59
  absolutely
• 9:00
  clear.
• 9:00
  No
• 9:01
  stop
• 9:02
  sign.
• 9:02
  It's
• 9:02
  a
• 9:02
  stop
• 9:03
  sign.
• 9:04
  So
• 9:05
  we
• 9:05
  always
• 9:05
  need
• 9:06
  our
• 9:06
  shoes
• 9:09
  in
• 9:09
  our
• 9:10
  own
• 9:11
  fulfillment
• 9:13
  because
• 9:13
  we
• 9:14
  always
• 9:17
  take
• 9:17
  care
• 9:18
  of
• 9:18
  the
• 9:19
  stores
• 9:19
  and
• 9:19
  that
• 9:20
  they
• 9:20
  have
• 9:20
  all
• 9:20
  the
• 9:20
  shoes
• 9:21
  they
• 9:21
  need
• 9:22
  and
• 9:24
  there
• 9:24
  is
• 9:24
  no
• 9:26
  way
• 9:27
  to
• 9:27
  get
• 9:27
  a
• 9:28
  second
• 9:28
  warehouse
• 9:30
  in
• 9:30
  logistics
• 9:31
  within
• 9:31
  TikTok.
• 9:33
  And
• 9:33
  also
• 9:34
  the
• 9:34
  question
• 9:34
  is
• 9:35
  if
• 9:35
  I
• 9:36
  do
• 9:36
  this,
• 9:37
  will
• 9:37
  TikTok
• 9:38
  be
• 9:38
  able
• 9:38
  to
• 9:39
  fulfill
• 9:39
  other
• 9:39
  marketplace
• 9:40
  orders?
• 9:41
  So
• 9:42
  if
• 9:43
  that's
• 9:43
  not
• 9:43
  clear,
• 9:43
  we
• 9:44
  are
• 9:44
  definitely
• 9:45
  not
• 9:45
  going
• 9:46
  to
• 9:46
  take
• 9:46
  any
• 9:48
  step
• 9:48
  in
• 9:48
  this.
• 9:50
  Yeah,
• 9:50
  that's
• 9:50
  interesting.
• 9:51
  I
• 9:51
  haven't
• 9:51
  read
• 9:51
  anything
• 9:52
  about
• 9:53
  multi
• 9:53
  marketplace
• 9:54
  fulfillment
• 9:55
  from
• 9:55
  TikTok
• 9:56
  shop.
• 9:57
  I
• 9:57
  mean
• 9:57
  we
• 9:57
  know
• 9:58
  that
• 9:58
  Amazon
• 9:58
  for
• 9:59
  example,
• 9:59
  FBA
• 10:00
  is
• 10:00
  offering
• 10:01
  that.
• 10:01
  EBay
• 10:01
  is
• 10:02
  offering
• 10:02
  that
• 10:02
  as
• 10:02
  well
• 10:02
  with
• 10:02
  their
• 10:03
  fulfillment
• 10:03
  service.
• 10:04
  But
• 10:05
  this
• 10:05
  is
• 10:06
  not
• 10:06
  really
• 10:07
  standard
• 10:07
  and
• 10:08
  from
• 10:08
  what
• 10:08
  I
• 10:08
  read,
• 10:09
  I
• 10:09
  don't
• 10:09
  know
• 10:10
  if
• 10:10
  TikTok
• 10:10
  is
• 10:10
  looking
• 10:11
  for
• 10:11
  that.
• 10:12
  So
• 10:12
  interesting
• 10:13
  that
• 10:13
  you
• 10:13
  would
• 10:14
  say
• 10:14
  that
• 10:14
  this
• 10:14
  is
• 10:14
  a
• 10:15
  stop
• 10:16
  sign.
• 10:16
  Do
• 10:16
  you
• 10:16
  think
• 10:16
  that
• 10:17
  is
• 10:17
  just
• 10:17
  because
• 10:17
  you
• 10:18
  have
• 10:18
  your
• 10:18
  own
• 10:18
  logistics
• 10:19
  set
• 10:19
  up
• 10:19
  or
• 10:19
  would
• 10:20
  that
• 10:20
  be
• 10:20
  a
• 10:20
  stop
• 10:20
  sign
• 10:20
  for
• 10:21
  many
• 10:21
  sellers
• 10:22
  and
• 10:22
  brands,
• 10:24
  multi
• 10:25
  channel.
• 10:27
  Retailers,
• 10:28
  it's
• 10:29
  A
• 10:29
  stop
• 10:29
  sign
• 10:31
  perhaps
• 10:33
  only
• 10:34
  less
• 10:35
  a
• 10:35
  bit.
• 10:36
  A
• 10:36
  small
• 10:36
  gate
• 10:37
  open
• 10:38
  for
• 10:38
  a
• 10:38
  small
• 10:38
  assortment
• 10:39
  to
• 10:39
  play
• 10:39
  around
• 10:40
  on
• 10:40
  TikTok.
• 10:41
  But
• 10:42
  we,
• 10:43
  we
• 10:43
  don't
• 10:44
  have
• 10:44
  our
• 10:44
  full
• 10:45
  assortment
• 10:45
  power
• 10:47
  or
• 10:47
  another
• 10:48
  retailer
• 10:48
  would
• 10:48
  not
• 10:49
  put
• 10:49
  his
• 10:50
  whole
• 10:50
  assortment
• 10:51
  power
• 10:51
  online
• 10:52
  on
• 10:52
  TikTok
• 10:53
  if
• 10:53
  they
• 10:53
  need
• 10:54
  it.
• 10:54
  Also
• 10:54
  for
• 10:55
  stores
• 10:55
  and
• 10:55
  also
• 10:56
  for
• 10:56
  their
• 10:56
  own
• 10:57
  shop
• 10:57
  and
• 10:57
  also
• 10:57
  for
• 10:58
  other
• 10:58
  marketplaces.
• 10:59
  So
• 10:59
  for
• 11:00
  me
• 11:00
  it's
• 11:01
  cutting
• 11:02
  off
• 11:02
  a
• 11:02
  bit,
• 11:03
  a
• 11:03
  large
• 11:03
  bit
• 11:03
  of
• 11:04
  the
• 11:04
  business.
• 11:05
  Yeah,
• 11:05
  I
• 11:05
  think
• 11:06
  so.
• 11:06
  For
• 11:06
  me
• 11:06
  it
• 11:06
  also
• 11:07
  looks
• 11:07
  like
• 11:08
  TikTok
• 11:08
  is
• 11:08
  addressing
• 11:09
  more
• 11:09
  the
• 11:10
  D2C
• 11:10
  brand
• 11:12
  direction,
• 11:13
  smaller
• 11:14
  companies
• 11:14
  with
• 11:15
  no
• 11:15
  setup
• 11:16
  to
• 11:16
  speak
• 11:16
  of
• 11:17
  and
• 11:17
  they
• 11:18
  would
• 11:18
  appreciate
• 11:19
  if
• 11:19
  someone
• 11:19
  is
• 11:19
  taking
• 11:20
  over
• 11:20
  all
• 11:20
  this
• 11:20
  logistics
• 11:21
  business
• 11:21
  for
• 11:21
  them
• 11:21
  of
• 11:22
  course.
• 11:22
  But
• 11:23
  that
• 11:23
  would
• 11:23
  include
• 11:24
  the
• 11:25
  established
• 11:26
  e
• 11:26
  commerce
• 11:26
  retailers.
• 11:27
  That's
• 11:27
  absolutely
• 11:28
  true.
• 11:29
  Yeah.
• 11:30
  So
• 11:30
  that's
• 11:30
  TikTok
• 11:31
  shop.
• 11:31
  Let's
• 11:31
  talk
• 11:32
  about
• 11:32
  another
• 11:32
  topic
• 11:33
  that
• 11:33
  is
• 11:33
  being
• 11:34
  discussed
• 11:34
  at
• 11:34
  the
• 11:34
  moment
• 11:35
  in
• 11:35
  a
• 11:35
  lot
• 11:36
  of
• 11:36
  detail
• 11:36
  and
• 11:37
  that
• 11:38
  is
• 11:38
  agent
• 11:38
  E
• 11:38
  commerce.
• 11:39
  And
• 11:39
  of
• 11:40
  course
• 11:40
  I
• 11:41
  have
• 11:41
  the
• 11:41
  problem
• 11:42
  that
• 11:42
  today's
• 11:43
  Monday
• 11:43
  when
• 11:43
  we're
• 11:43
  recording
• 11:44
  this
• 11:44
  episode
• 11:45
  and
• 11:45
  it
• 11:45
  will
• 11:45
  come
• 11:45
  out
• 11:45
  on
• 11:46
  Thursday
• 11:46
  and
• 11:47
  possibly
• 11:48
  things
• 11:49
  will
• 11:49
  have
• 11:49
  happened
• 11:50
  between
• 11:50
  now
• 11:50
  and
• 11:50
  then
• 11:51
  that
• 11:51
  we
• 11:51
  don't
• 11:52
  have
• 11:52
  in
• 11:52
  this
• 11:52
  episode
• 11:53
  because
• 11:53
  things
• 11:54
  are
• 11:54
  happening
• 11:54
  so
• 11:55
  fast
• 11:55
  at
• 11:55
  the
• 11:55
  moment
• 11:56
  it's
• 11:56
  hard
• 11:56
  to
• 11:57
  keep
• 11:57
  track
• 11:57
  of
• 11:58
  Anyway.
• 11:59
  So
• 11:59
  what
• 11:59
  happened
• 12:00
  in
• 12:01
  January
• 12:01
  was
• 12:02
  on
• 12:02
  the
• 12:02
  one
• 12:02
  hand
• 12:03
  Google
• 12:03
  with
• 12:04
  their
• 12:04
  new
• 12:05
  approach
• 12:05
  with
• 12:06
  their
• 12:06
  universal
• 12:07
  commerce
• 12:07
  protocol,
• 12:09
  they
• 12:09
  are
• 12:09
  aiming
• 12:10
  to
• 12:10
  standardize
• 12:10
  AI
• 12:11
  driven
• 12:11
  product
• 12:11
  search
• 12:12
  and
• 12:12
  checkout.
• 12:13
  And
• 12:13
  then
• 12:14
  we
• 12:14
  had
• 12:14
  on
• 12:14
  the
• 12:14
  other
• 12:14
  hand
• 12:15
  Amazon
• 12:16
  and
• 12:16
  ebay
• 12:17
  closing
• 12:17
  their
• 12:17
  doors
• 12:18
  to
• 12:18
  AIM
• 12:19
  agents,
• 12:20
  shopping
• 12:20
  agents,
• 12:21
  not
• 12:21
  letting
• 12:21
  them
• 12:22
  in
• 12:22
  and
• 12:22
  not
• 12:22
  letting
• 12:22
  them
• 12:23
  crawl
• 12:24
  their
• 12:24
  catalog
• 12:25
  to
• 12:25
  be
• 12:25
  exact.
• 12:28
  And
• 12:29
  we
• 12:29
  also
• 12:29
  had
• 12:30
  OpenAI
• 12:31
  introducing
• 12:32
  for
• 12:32
  the
• 12:32
  first
• 12:32
  time
• 12:33
  a
• 12:33
  commission
• 12:34
  for
• 12:34
  ChatGPT
• 12:35
  instant
• 12:35
  checkout.
• 12:36
  So
• 12:36
  if
• 12:37
  they're
• 12:37
  actually
• 12:38
  ChatGPT
• 12:38
  is
• 12:39
  really
• 12:39
  buying
• 12:39
  stuff
• 12:40
  for
• 12:40
  their
• 12:41
  users,
• 12:42
  then
• 12:43
  the
• 12:43
  seller
• 12:44
  has
• 12:44
  to
• 12:44
  pay
• 12:45
  a
• 12:45
  4%
• 12:45
  commission.
• 12:46
  And
• 12:46
  they
• 12:47
  also
• 12:47
  introduced
• 12:49
  new
• 12:50
  advertisement
• 12:51
  options
• 12:52
  that
• 12:52
  are
• 12:52
  actually
• 12:53
  three
• 12:53
  times
• 12:53
  as
• 12:54
  expensive
• 12:54
  as
• 12:55
  meta
• 12:55
  ads.
• 12:56
  So
• 12:56
  yeah,
• 12:57
  there's
• 12:58
  lots
• 12:58
  going
• 12:59
  on
• 12:59
  at
• 12:59
  the
• 12:59
  moment.
• 13:00
  And
• 13:00
  of
• 13:01
  course
• 13:01
  from
• 13:01
  a
• 13:02
  journalistic
• 13:02
  point
• 13:02
  of
• 13:02
  view,
• 13:03
  I'm
• 13:03
  reading
• 13:04
  a
• 13:04
  lot
• 13:04
  of
• 13:04
  it,
• 13:04
  I'm
• 13:04
  writing
• 13:05
  a
• 13:05
  lot
• 13:05
  about
• 13:05
  it,
• 13:06
  but
• 13:07
  I
• 13:07
  wonder
• 13:07
  Marcus,
• 13:08
  from
• 13:09
  a
• 13:09
  retailer
• 13:09
  point
• 13:09
  of
• 13:10
  view,
• 13:10
  how
• 13:10
  are
• 13:10
  you
• 13:10
  looking
• 13:11
  at
• 13:11
  these
• 13:11
  movements
• 13:12
  in
• 13:12
  this
• 13:13
  area?
• 13:14
  Is
• 13:14
  that
• 13:14
  something
• 13:15
  that
• 13:15
  you
• 13:16
  want
• 13:16
  to,
• 13:16
  I
• 13:17
  don't
• 13:17
  know,
• 13:17
  keep
• 13:17
  track
• 13:18
  of
• 13:18
  or
• 13:18
  would
• 13:19
  you
• 13:19
  say,
• 13:19
  ah,
• 13:19
  let's
• 13:19
  see
• 13:20
  how
• 13:20
  it
• 13:20
  all
• 13:20
  plays
• 13:20
  out
• 13:20
  and
• 13:21
  I'm
• 13:21
  going
• 13:21
  to
• 13:21
  look
• 13:22
  what
• 13:22
  came
• 13:23
  out
• 13:23
  in
• 13:23
  the
• 13:23
  end
• 13:23
  in
• 13:23
  about
• 13:24
  half
• 13:24
  a
• 13:24
  year
• 13:24
  or
• 13:24
  how
• 13:25
  are
• 13:25
  you
• 13:25
  looking
• 13:25
  at
• 13:25
  this?
• 13:27
  We
• 13:27
  want
• 13:28
  to
• 13:28
  be
• 13:29
  from
• 13:29
  start
• 13:31
  in
• 13:32
  this
• 13:33
  agentic
• 13:33
  AI
• 13:34
  business
• 13:35
  but
• 13:38
  there's
• 13:38
  nothing
• 13:39
  surprising
• 13:40
  me
• 13:40
  at
• 13:40
  the
• 13:40
  moment.
• 13:42
  You
• 13:42
  had
• 13:42
  a
• 13:42
  very
• 13:43
  interesting
• 13:43
  Episode
• 13:44
  with
• 13:44
  Malte
• 13:45
  regarding
• 13:46
  to
• 13:46
  the
• 13:46
  closing
• 13:47
  of
• 13:47
  Amazon
• 13:48
  or
• 13:50
  defending
• 13:51
  its
• 13:51
  own
• 13:51
  business.
• 13:53
  It's
• 13:54
  not
• 13:54
  wondering
• 13:55
  that
• 13:55
  ebay
• 13:55
  is
• 13:55
  doing
• 13:56
  the
• 13:56
  same.
• 13:56
  I
• 13:57
  think
• 13:57
  they
• 13:57
  need
• 13:57
  a
• 13:58
  strategic
• 14:00
  way
• 14:00
  to
• 14:00
  get
• 14:01
  on
• 14:01
  with
• 14:02
  this.
• 14:03
  How
• 14:03
  do
• 14:04
  they
• 14:04
  want
• 14:04
  to
• 14:04
  play
• 14:05
  this
• 14:05
  game?
• 14:08
  Not
• 14:08
  surprising
• 14:09
  that
• 14:10
  Google
• 14:10
  starts
• 14:11
  an
• 14:11
  open
• 14:13
  way
• 14:14
  to
• 14:14
  get
• 14:15
  all
• 14:15
  the
• 14:16
  data
• 14:16
  they
• 14:16
  need
• 14:17
  to
• 14:18
  provide
• 14:18
  a
• 14:19
  nice
• 14:19
  solution,
• 14:21
  nice
• 14:22
  shopping
• 14:22
  solution
• 14:22
  for
• 14:23
  the
• 14:24
  customers.
• 14:26
  And
• 14:27
  so
• 14:27
  the
• 14:28
  open
• 14:28
  way
• 14:29
  with
• 14:30
  the
• 14:30
  partners
• 14:30
  they
• 14:31
  have
• 14:31
  already
• 14:33
  is
• 14:33
  very
• 14:33
  interesting.
• 14:34
  So
• 14:34
  we
• 14:34
  are
• 14:35
  also
• 14:36
  selling
• 14:36
  on
• 14:36
  those
• 14:37
  partners.
• 14:38
  Perhaps
• 14:38
  we
• 14:38
  are
• 14:39
  profiting
• 14:39
  from
• 14:39
  that.
• 14:40
  Zalando
• 14:41
  is
• 14:41
  for
• 14:41
  example,
• 14:41
  one
• 14:42
  of
• 14:42
  them.
• 14:42
  Yeah,
• 14:43
  and
• 14:44
  the
• 14:45
  4%
• 14:46
  commission
• 14:46
  on
• 14:47
  OpenAI
• 14:47
  is
• 14:48
  also
• 14:48
  not
• 14:49
  surprising
• 14:50
  because
• 14:52
  which
• 14:52
  marketplace
• 14:53
  or
• 14:53
  which
• 14:54
  sales
• 14:54
  channel
• 14:55
  does
• 14:55
  not
• 14:55
  take
• 14:56
  any
• 14:56
  commission
• 14:57
  or
• 14:58
  convert
• 14:58
  any
• 14:59
  money
• 14:59
  out
• 15:00
  of
• 15:00
  it?
• 15:00
  Yeah,
• 15:00
  they
• 15:01
  all
• 15:01
  want
• 15:01
  your
• 15:01
  money.
• 15:02
  So
• 15:03
  the
• 15:03
  4%
• 15:03
  are
• 15:04
  totally
• 15:04
  fine
• 15:04
  for
• 15:05
  me.
• 15:07
  But
• 15:08
  the
• 15:09
  question
• 15:09
  is
• 15:09
  or
• 15:10
  was
• 15:10
  also
• 15:11
  on
• 15:11
  LinkedIn
• 15:12
  discussed
• 15:12
  with
• 15:13
  Stefan
• 15:13
  Wenzel
• 15:14
  who
• 15:15
  said
• 15:16
  if
• 15:16
  the
• 15:16
  normal
• 15:17
  marketplaces
• 15:18
  are
• 15:19
  winning
• 15:19
  the
• 15:19
  buy
• 15:19
  boxes
• 15:20
  within
• 15:20
  the
• 15:20
  agentic
• 15:21
  AI
• 15:23
  like
• 15:23
  the
• 15:23
  OpenAI
• 15:25
  instant
• 15:25
  checkout,
• 15:26
  who
• 15:26
  will
• 15:27
  pay
• 15:27
  the
• 15:27
  4%
• 15:28
  in
• 15:28
  the
• 15:28
  end?
• 15:29
  And
• 15:31
  it's
• 15:32
  very
• 15:32
  possible
• 15:32
  that
• 15:33
  this
• 15:33
  will
• 15:33
  also
• 15:34
  be
• 15:34
  at
• 15:34
  the
• 15:34
  end
• 15:35
  on
• 15:35
  our
• 15:36
  payroll.
• 15:37
  And
• 15:38
  yeah,
• 15:40
  the
• 15:40
  marketplace
• 15:41
  takes
• 15:41
  15%
• 15:42
  and
• 15:42
  the
• 15:42
  payment
• 15:43
  provider
• 15:43
  takes
• 15:43
  2
• 15:44
  and
• 15:44
  now
• 15:44
  ChatGPT
• 15:45
  comes
• 15:45
  and
• 15:45
  takes
• 15:45
  another
• 15:46
  4
• 15:47
  all
• 15:47
  for
• 15:47
  the
• 15:48
  same
• 15:48
  purchase.
• 15:50
  It's
• 15:50
  getting
• 15:51
  very
• 15:51
  low
• 15:51
  in
• 15:51
  the
• 15:52
  margin
• 15:52
  region
• 15:53
  reacting.
• 15:54
  And
• 15:55
  for
• 15:55
  us
• 15:57
  not
• 15:57
  being
• 16:00
  an
• 16:00
  own
• 16:00
  brand,
• 16:01
  just
• 16:01
  a
• 16:01
  reseller,
• 16:03
  we
• 16:04
  don't
• 16:04
  have
• 16:04
  the
• 16:04
  margin
• 16:05
  to
• 16:06
  do
• 16:07
  that
• 16:07
  merchandise
• 16:09
  which
• 16:09
  our
• 16:09
  brands
• 16:10
  doing.
• 16:10
  So
• 16:12
  this
• 16:13
  new
• 16:13
  opportunity
• 16:15
  which
• 16:15
  OpenAI
• 16:16
  has,
• 16:18
  not
• 16:18
  interesting
• 16:18
  for
• 16:19
  us
• 16:20
  as
• 16:20
  it
• 16:20
  is
• 16:20
  not
• 16:21
  interesting
• 16:21
  for
• 16:21
  us
• 16:22
  to
• 16:25
  to
• 16:25
  do
• 16:25
  commercial
• 16:26
  on
• 16:27
  retail
• 16:27
  media
• 16:27
  on
• 16:28
  Amazon
• 16:28
  or
• 16:28
  other
• 16:28
  marketplaces.
• 16:30
  There's
• 16:30
  not
• 16:30
  enough
• 16:31
  margin
• 16:31
  for
• 16:31
  this.
• 16:32
  Interesting.
• 16:34
  Are
• 16:34
  you
• 16:34
  thinking
• 16:35
  about
• 16:36
  optimizing
• 16:37
  your
• 16:38
  own
• 16:39
  online
• 16:39
  store
• 16:40
  so
• 16:40
  that
• 16:40
  it
• 16:40
  can
• 16:40
  be
• 16:41
  scrolled
• 16:42
  better
• 16:42
  by
• 16:43
  AI
• 16:43
  agents?
• 16:44
  Yes,
• 16:45
  absolutely.
• 16:46
  I'm
• 16:47
  still
• 16:47
  thinking
• 16:47
  on
• 16:47
  the
• 16:48
  way
• 16:48
  how
• 16:48
  to
• 16:50
  provide
• 16:52
  information
• 16:53
  on
• 16:53
  Reddit
• 16:53
  because
• 16:54
  it's
• 16:55
  a
• 16:55
  very
• 16:56
  broad
• 16:57
  part
• 16:57
  of
• 16:59
  the
• 17:00
  database
• 17:01
  which
• 17:01
  AI
• 17:02
  uses.
• 17:03
  Still
• 17:04
  in
• 17:04
  this
• 17:04
  thinking
• 17:05
  about
• 17:05
  it,
• 17:05
  perhaps
• 17:06
  I
• 17:06
  should
• 17:06
  get
• 17:06
  things
• 17:07
  done.
• 17:10
  But
• 17:10
  yeah,
• 17:11
  we
• 17:11
  will
• 17:11
  be
• 17:11
  open
• 17:12
  in
• 17:13
  my
• 17:13
  perspective.
• 17:14
  We
• 17:14
  have
• 17:14
  to
• 17:15
  be
• 17:15
  where
• 17:15
  the
• 17:15
  customer
• 17:16
  is
• 17:17
  and
• 17:18
  it
• 17:19
  will
• 17:19
  be
• 17:20
  in
• 17:21
  agentic
• 17:21
  AI
• 17:22
  and
• 17:22
  commerce
• 17:23
  in
• 17:24
  the
• 17:24
  near
• 17:24
  future.
• 17:26
  We
• 17:26
  will
• 17:26
  have
• 17:27
  a
• 17:27
  lot
• 17:27
  of
• 17:27
  years
• 17:29
  where
• 17:29
  it
• 17:29
  slowly,
• 17:30
  slowly
• 17:31
  turns
• 17:32
  the
• 17:33
  normal
• 17:33
  way
• 17:34
  customers
• 17:35
  buy
• 17:35
  to
• 17:35
  agentic
• 17:36
  buy.
• 17:37
  But
• 17:38
  we
• 17:38
  want
• 17:38
  to
• 17:38
  be
• 17:38
  there
• 17:38
  at
• 17:39
  the
• 17:39
  start
• 17:39
  or
• 17:39
  from
• 17:40
  the
• 17:40
  beginning.
• 17:41
  So
• 17:42
  we
• 17:42
  have
• 17:42
  to
• 17:42
  do
• 17:42
  our
• 17:42
  homework
• 17:43
  now
• 17:44
  and
• 17:44
  be
• 17:44
  present
• 17:45
  and
• 17:46
  then
• 17:46
  we
• 17:46
  will
• 17:47
  profit
• 17:47
  later
• 17:48
  on.
• 17:48
  I
• 17:48
  think.
• 17:50
  Yeah,
• 17:51
  problem
• 17:51
  here
• 17:52
  is
• 17:52
  that
• 17:52
  it's
• 17:53
  at
• 17:53
  the
• 17:53
  moment
• 17:54
  not
• 17:54
  easy
• 17:54
  to
• 17:54
  decide,
• 17:55
  you
• 17:55
  know,
• 17:55
  on
• 17:55
  which
• 17:56
  horse
• 17:56
  to
• 17:56
  put
• 17:56
  your
• 17:56
  money
• 17:57
  in
• 17:57
  a
• 17:57
  way
• 17:58
  because
• 17:58
  there's
• 17:58
  these
• 17:59
  different
• 18:00
  approaches,
• 18:01
  like
• 18:01
  Open
• 18:01
  Air
• 18:02
  has
• 18:02
  their
• 18:02
  own
• 18:02
  approach
• 18:03
  and
• 18:03
  now
• 18:03
  Google
• 18:03
  comes
• 18:04
  along
• 18:04
  with
• 18:04
  their
• 18:05
  framework
• 18:06
  that
• 18:06
  they
• 18:06
  put
• 18:06
  behind
• 18:07
  things
• 18:08
  and
• 18:09
  of
• 18:09
  course
• 18:09
  at
• 18:10
  the
• 18:10
  moment
• 18:10
  they
• 18:10
  are
• 18:12
  saying
• 18:13
  yeah,
• 18:14
  we
• 18:14
  are
• 18:14
  just
• 18:14
  creating
• 18:15
  the
• 18:15
  framework
• 18:15
  and
• 18:16
  that
• 18:17
  framework
• 18:17
  is
• 18:18
  open
• 18:18
  to
• 18:18
  everyone.
• 18:18
  But
• 18:19
  well,
• 18:20
  I
• 18:20
  think
• 18:21
  of
• 18:21
  course
• 18:21
  they
• 18:21
  want
• 18:22
  to
• 18:22
  push
• 18:22
  Gemini
• 18:23
  to
• 18:23
  do
• 18:24
  the
• 18:24
  shopping
• 18:24
  work
• 18:25
  for
• 18:25
  them
• 18:25
  in
• 18:25
  the
• 18:25
  end.
• 18:27
  So
• 18:27
  yeah,
• 18:28
  I
• 18:28
  think
• 18:28
  it's
• 18:28
  really
• 18:28
  hard
• 18:29
  to
• 18:29
  decide
• 18:29
  at
• 18:29
  the
• 18:30
  moment
• 18:30
  where
• 18:31
  to
• 18:31
  go
• 18:31
  to.
• 18:31
  And
• 18:31
  I
• 18:32
  think
• 18:32
  you
• 18:32
  could
• 18:32
  still
• 18:33
  make
• 18:33
  a
• 18:33
  case
• 18:34
  for
• 18:34
  Amazon
• 18:35
  strategy
• 18:36
  in
• 18:36
  saying
• 18:36
  that
• 18:37
  Amazon
• 18:37
  has
• 18:38
  the
• 18:38
  product
• 18:38
  data
• 18:39
  that
• 18:39
  all
• 18:39
  the
• 18:39
  AI
• 18:40
  agents
• 18:40
  need
• 18:41
  if
• 18:42
  they
• 18:42
  want
• 18:42
  to
• 18:42
  give
• 18:42
  you
• 18:43
  a
• 18:43
  really
• 18:43
  good
• 18:44
  shopping
• 18:44
  consultation
• 18:45
  within
• 18:46
  the
• 18:46
  chat
• 18:46
  box.
• 18:47
  And
• 18:47
  without
• 18:48
  all
• 18:48
  the
• 18:48
  products
• 18:49
  listed
• 18:49
  on
• 18:49
  Amazon
• 18:50
  and
• 18:50
  all
• 18:50
  the
• 18:50
  data
• 18:50
  listed
• 18:51
  on
• 18:51
  Amazon
• 18:51
  that
• 18:52
  comes
• 18:52
  with
• 18:52
  these
• 18:52
  products,
• 18:53
  it
• 18:53
  will
• 18:54
  be
• 18:54
  hard
• 18:54
  for
• 18:54
  ChatGPT
• 18:55
  to
• 18:55
  give
• 18:56
  you
• 18:56
  good
• 18:56
  advice.
• 18:57
  So
• 18:58
  let's
• 18:58
  see.
• 18:59
  Still
• 18:59
  open,
• 19:00
  I
• 19:00
  think.
• 19:01
  Very
• 19:01
  interesting
• 19:02
  times
• 19:02
  indeed.
• 19:03
  Yes,
• 19:03
  of
• 19:04
  course.
• 19:06
  Absolutely.
• 19:07
  We'll
• 19:08
  continue
• 19:08
  this
• 19:09
  discussion
• 19:09
  after
• 19:10
  another
• 19:10
  short
• 19:11
  break
• 19:11
  and
• 19:12
  a
• 19:12
  look
• 19:12
  at
• 19:12
  our
• 19:12
  partner
• 19:13
  Edesk
• 19:14
  with
• 19:14
  the
• 19:14
  next
• 19:14
  topic.
• 19:15
  Just
• 19:15
  a
• 19:15
  minute.
• 19:22
  Before
• 19:22
  we
• 19:22
  move
• 19:22
  on,
• 19:23
  I'd
• 19:23
  like
• 19:23
  to
• 19:24
  talk
• 19:24
  about
• 19:24
  something
• 19:24
  that
• 19:25
  drives
• 19:25
  every
• 19:25
  Marketplace
• 19:26
  operations
• 19:27
  manager
• 19:28
  crazy.
• 19:29
  And
• 19:29
  that's
• 19:29
  the
• 19:29
  Monday
• 19:30
  morning
• 19:30
  Inbox.
• 19:31
  We
• 19:31
  recently
• 19:32
  published
• 19:32
  a
• 19:33
  deep
• 19:33
  dive
• 19:33
  in
• 19:33
  our
• 19:33
  blog
• 19:34
  called
• 19:34
  Marketplace
• 19:35
  Support
• 19:35
  Reality
• 19:36
  where
• 19:36
  we
• 19:36
  analyze
• 19:37
  the
• 19:37
  data.
• 19:37
  And
• 19:38
  here's
• 19:38
  the
• 19:38
  crazy
• 19:38
  part.
• 19:39
  Even
• 19:39
  though
• 19:39
  your
• 19:39
  support
• 19:40
  box
• 19:40
  with
• 19:41
  all
• 19:41
  the
• 19:41
  customer
• 19:42
  questions
• 19:44
  might
• 19:44
  feel
• 19:45
  quite
• 19:45
  chaotic,
• 19:46
  it's
• 19:46
  actually
• 19:47
  totally
• 19:47
  predictable.
• 19:48
  Our
• 19:49
  research
• 19:49
  showed
• 19:50
  that
• 19:50
  the
• 19:50
  vast
• 19:51
  majority
• 19:51
  of
• 19:51
  your
• 19:52
  tickets
• 19:52
  come
• 19:52
  from
• 19:53
  just
• 19:53
  10
• 19:53
  identical
• 19:54
  questions.
• 19:55
  You
• 19:55
  know
• 19:55
  them.
• 19:56
  You
• 19:56
  know
• 19:56
  where
• 19:57
  is
• 19:57
  my
• 19:57
  order?
• 19:58
  Well,
• 19:58
  that's
• 19:58
  a
• 19:59
  no
• 19:59
  brainer.
• 19:59
  Can
• 20:00
  I
• 20:00
  cancel?
• 20:01
  Has
• 20:01
  this
• 20:01
  shipped
• 20:01
  yet?
• 20:02
  So
• 20:03
  if
• 20:03
  your
• 20:03
  team
• 20:04
  is
• 20:04
  answering
• 20:04
  these
• 20:05
  questions
• 20:05
  manually
• 20:06
  typing
• 20:06
  out
• 20:07
  these
• 20:07
  same
• 20:07
  tracking
• 20:08
  updates
• 20:08
  50
• 20:09
  times
• 20:09
  a
• 20:09
  day,
• 20:10
  you
• 20:10
  aren't
• 20:11
  doing
• 20:11
  support,
• 20:12
  you
• 20:12
  are
• 20:12
  doing
• 20:13
  admin
• 20:13
  and
• 20:14
  burning
• 20:14
  cash.
• 20:15
  This
• 20:16
  is
• 20:16
  where
• 20:16
  our
• 20:16
  friends
• 20:16
  at
• 20:17
  Edesk
• 20:17
  come
• 20:18
  in.
• 20:18
  Edesk
• 20:18
  is
• 20:19
  our
• 20:19
  new
• 20:19
  partner
• 20:19
  and
• 20:20
  the
• 20:20
  only
• 20:20
  help
• 20:21
  desk
• 20:21
  solution
• 20:22
  built
• 20:22
  specifically
• 20:23
  for
• 20:23
  e
• 20:23
  commerce
• 20:24
  sellers.
• 20:25
  They
• 20:25
  don't
• 20:25
  just
• 20:25
  pull
• 20:26
  your
• 20:26
  emails
• 20:26
  into
• 20:27
  one
• 20:27
  place,
• 20:27
  they
• 20:28
  connect
• 20:28
  directly
• 20:29
  to
• 20:29
  over
• 20:29
  300
• 20:30
  more
• 20:31
  marketplaces,
• 20:31
  from
• 20:32
  Amazon
• 20:32
  and
• 20:32
  ebay
• 20:33
  to
• 20:33
  Miracle
• 20:33
  Marketplaces
• 20:34
  and
• 20:34
  Kaufland.
• 20:35
  And
• 20:35
  that
• 20:35
  means
• 20:36
  when
• 20:36
  a
• 20:36
  customer
• 20:37
  asks
• 20:38
  where
• 20:38
  is
• 20:38
  my
• 20:38
  order?
• 20:39
  Edesk's
• 20:40
  AI
• 20:40
  already
• 20:41
  knows
• 20:41
  the
• 20:41
  answer,
• 20:42
  grabs
• 20:42
  the
• 20:42
  tracking
• 20:43
  data
• 20:43
  and
• 20:43
  can
• 20:43
  answer
• 20:44
  the
• 20:44
  customer
• 20:44
  automatically.
• 20:45
  No
• 20:46
  tap
• 20:46
  switching,
• 20:47
  no
• 20:47
  copy
• 20:47
  pasting,
• 20:48
  just
• 20:48
  solved
• 20:49
  tickets
• 20:49
  and
• 20:50
  protected
• 20:50
  SLAs.
• 20:51
  If
• 20:52
  you
• 20:52
  want
• 20:52
  to
• 20:52
  see
• 20:52
  the
• 20:53
  full
• 20:53
  list
• 20:53
  of
• 20:53
  the
• 20:53
  big
• 20:53
  ten
• 20:54
  questions
• 20:54
  and
• 20:55
  how
• 20:55
  to
• 20:55
  automate
• 20:56
  them,
• 20:56
  then
• 20:56
  go
• 20:56
  to
• 20:57
  marketplace
• 20:57
  universe.com
• 20:58
  and
• 20:59
  check
• 20:59
  out
• 20:59
  our
• 20:59
  new
• 21:00
  deep
• 21:00
  dive
• 21:00
  in
• 21:00
  our
• 21:01
  Insight
• 21:01
  section.
• 21:02
  Or
• 21:03
  if
• 21:03
  you're
• 21:03
  ready
• 21:03
  to
• 21:03
  stop
• 21:04
  the
• 21:04
  inbox
• 21:04
  madness
• 21:05
  right
• 21:05
  now
• 21:05
  you
• 21:05
  can
• 21:05
  head
• 21:05
  over
• 21:06
  to
• 21:06
  eders.com
• 21:07
  and
• 21:07
  see
• 21:07
  how
• 21:08
  they
• 21:08
  can
• 21:08
  help
• 21:08
  you
• 21:09
  clear
• 21:09
  up
• 21:09
  your
• 21:10
  customer
• 21:10
  support.
• 21:16
  Okay,
• 21:17
  let's
• 21:18
  look
• 21:18
  at
• 21:18
  another
• 21:19
  news
• 21:19
  that
• 21:19
  is
• 21:19
  a
• 21:20
  bit
• 21:20
  more
• 21:20
  down
• 21:20
  to
• 21:21
  earth
• 21:21
  and
• 21:22
  maybe
• 21:22
  a
• 21:22
  bit
• 21:22
  easier
• 21:23
  to
• 21:23
  digest,
• 21:25
  though
• 21:25
  it
• 21:25
  was
• 21:25
  still
• 21:26
  surprising
• 21:26
  to
• 21:26
  me
• 21:27
  and
• 21:27
  that
• 21:27
  was
• 21:27
  the
• 21:28
  news
• 21:28
  about
• 21:28
  Volt.
• 21:29
  Volt
• 21:29
  is
• 21:29
  a
• 21:30
  delivery
• 21:30
  app.
• 21:31
  Normally
• 21:33
  you
• 21:33
  would
• 21:34
  think
• 21:34
  about
• 21:34
  delivering
• 21:35
  food
• 21:35
  with
• 21:36
  Volt
• 21:37
  and
• 21:37
  they
• 21:37
  have
• 21:38
  now
• 21:38
  opened
• 21:39
  their
• 21:39
  app
• 21:40
  over
• 21:40
  the
• 21:41
  last
• 21:41
  years
• 21:41
  to
• 21:42
  not
• 21:42
  only
• 21:43
  deliver
• 21:43
  food,
• 21:43
  but
• 21:44
  also
• 21:44
  deliver
• 21:44
  other
• 21:45
  things
• 21:45
  from
• 21:45
  local
• 21:46
  stores
• 21:47
  in
• 21:47
  the
• 21:47
  vicinity
• 21:48
  directly
• 21:49
  to
• 21:49
  the
• 21:49
  customer.
• 21:51
  And
• 21:51
  now
• 21:52
  they
• 21:53
  sort
• 21:53
  of
• 21:53
  turned
• 21:54
  the
• 21:54
  logic
• 21:54
  of
• 21:55
  their
• 21:56
  app
• 21:56
  around
• 21:56
  because
• 21:57
  up
• 21:57
  to
• 21:57
  now
• 21:57
  you
• 21:58
  would
• 21:58
  first
• 21:58
  choose
• 21:59
  a
• 21:59
  retailer
• 22:00
  in
• 22:00
  your
• 22:01
  vicinity
• 22:01
  and
• 22:02
  then
• 22:02
  say,
• 22:02
  okay,
• 22:02
  I
• 22:02
  want
• 22:03
  from
• 22:03
  their
• 22:03
  store
• 22:05
  this
• 22:05
  and
• 22:05
  that
• 22:06
  food
• 22:06
  or
• 22:06
  this
• 22:07
  and
• 22:07
  this
• 22:07
  product,
• 22:07
  and
• 22:08
  now
• 22:08
  deliver
• 22:08
  it
• 22:09
  within
• 22:09
  two
• 22:09
  hours
• 22:10
  to
• 22:10
  my
• 22:10
  home.
• 22:11
  But
• 22:11
  now
• 22:13
  this
• 22:13
  search
• 22:13
  is
• 22:14
  turned
• 22:14
  around.
• 22:14
  So
• 22:15
  you
• 22:15
  search
• 22:15
  for
• 22:15
  products
• 22:16
  first
• 22:17
  and
• 22:17
  across
• 22:18
  all
• 22:18
  the
• 22:18
  merchants
• 22:19
  that
• 22:19
  are
• 22:20
  connected
• 22:20
  to
• 22:20
  Vault
• 22:21
  and
• 22:21
  then
• 22:22
  a
• 22:22
  Vault
• 22:23
  delivery
• 22:24
  guy
• 22:24
  will
• 22:24
  bring
• 22:24
  you
• 22:25
  the
• 22:25
  product
• 22:26
  from
• 22:26
  the
• 22:27
  next
• 22:27
  Vault
• 22:27
  market.
• 22:29
  So
• 22:30
  that
• 22:30
  basically
• 22:31
  turns
• 22:31
  Vault
• 22:32
  into
• 22:32
  a
• 22:33
  local
• 22:34
  commerce
• 22:34
  platform,
• 22:36
  doesn't
• 22:36
  it?
• 22:37
  What
• 22:38
  would
• 22:38
  you
• 22:38
  say
• 22:38
  about
• 22:38
  that,
• 22:39
  Marcus?
• 22:40
  Yeah,
• 22:40
  it
• 22:41
  turns
• 22:41
  them
• 22:41
  to
• 22:42
  a
• 22:42
  local
• 22:43
  platform,
• 22:45
  but
• 22:45
  the,
• 22:45
  the
• 22:45
  question
• 22:46
  is
• 22:46
  about
• 22:47
  the
• 22:47
  relevance.
• 22:48
  So
• 22:50
  we
• 22:50
  tried
• 22:51
  a
• 22:51
  lot
• 22:51
  of
• 22:52
  local
• 22:55
  platforms.
• 22:56
  There
• 22:56
  were
• 22:57
  also
• 22:57
  initiatives
• 22:58
  from,
• 22:59
  from
• 22:59
  a
• 23:00
  few
• 23:00
  other
• 23:01
  competitors
• 23:01
  from
• 23:01
  Volt
• 23:02
  and
• 23:05
  also
• 23:05
  the,
• 23:05
  the
• 23:06
  Click
• 23:06
  and
• 23:06
  Collect
• 23:07
  initiatives
• 23:08
  we,
• 23:08
  we
• 23:08
  had
• 23:08
  also
• 23:09
  Amazon
• 23:10
  with
• 23:10
  Click
• 23:10
  and
• 23:11
  Collect.
• 23:12
  We
• 23:13
  tried
• 23:13
  and
• 23:13
  it
• 23:14
  was
• 23:14
  not
• 23:15
  very
• 23:15
  successful.
• 23:16
  Really
• 23:17
  interesting.
• 23:17
  I
• 23:18
  mean,
• 23:18
  you
• 23:18
  live
• 23:18
  in
• 23:18
  Hamburg.
• 23:19
  I
• 23:19
  thought
• 23:19
  that
• 23:19
  would
• 23:20
  be
• 23:20
  a
• 23:20
  good
• 23:20
  city
• 23:21
  to
• 23:21
  try
• 23:21
  that,
• 23:21
  try
• 23:21
  that
• 23:22
  out
• 23:22
  with
• 23:22
  all
• 23:22
  these,
• 23:22
  you
• 23:23
  know.
• 23:23
  Yeah,
• 23:24
  I
• 23:25
  thought
• 23:25
  that.
• 23:26
  But
• 23:26
  geeky
• 23:27
  people
• 23:27
  there,
• 23:28
  the
• 23:28
  customer
• 23:29
  want,
• 23:29
  if
• 23:30
  they
• 23:30
  come
• 23:30
  to
• 23:31
  a
• 23:31
  platform
• 23:32
  like
• 23:32
  Amazon.
• 23:33
  Yeah.
• 23:34
  And
• 23:35
  if
• 23:35
  you
• 23:35
  don't
• 23:35
  push
• 23:37
  that
• 23:39
  Click
• 23:39
  and
• 23:39
  Collect
• 23:41
  on
• 23:41
  the
• 23:41
  platform
• 23:41
  itself,
• 23:44
  you
• 23:44
  don't
• 23:44
  have
• 23:44
  a
• 23:44
  chance.
• 23:46
  So
• 23:46
  you
• 23:46
  need
• 23:46
  the
• 23:47
  local
• 23:47
  relevance.
• 23:48
  So
• 23:49
  if
• 23:49
  you
• 23:50
  have
• 23:50
  the
• 23:50
  local
• 23:51
  customer
• 23:51
  and
• 23:52
  if
• 23:52
  he's
• 23:53
  looking
• 23:53
  for
• 23:53
  something
• 23:53
  local,
• 23:55
  if
• 23:55
  you
• 23:56
  then
• 23:56
  provide
• 23:56
  your
• 23:56
  data
• 23:57
  there,
• 23:59
  that's
• 24:00
  the
• 24:00
  right
• 24:00
  choice.
• 24:01
  But
• 24:02
  if
• 24:02
  they
• 24:02
  come
• 24:02
  with
• 24:03
  an,
• 24:04
  with
• 24:04
  a
• 24:04
  broader
• 24:07
  vision
• 24:07
  of
• 24:08
  they
• 24:09
  just
• 24:09
  want
• 24:09
  a
• 24:09
  product
• 24:09
  and
• 24:10
  they
• 24:10
  don't
• 24:10
  care
• 24:11
  about
• 24:12
  from
• 24:12
  whom
• 24:13
  they
• 24:13
  get
• 24:13
  it,
• 24:14
  when
• 24:14
  they
• 24:14
  get
• 24:15
  it,
• 24:15
  it's
• 24:15
  important,
• 24:16
  but
• 24:17
  they
• 24:17
  don't
• 24:17
  want
• 24:18
  to
• 24:18
  go
• 24:18
  outside
• 24:19
  and
• 24:20
  take
• 24:21
  it
• 24:21
  themselves,
• 24:21
  they
• 24:22
  want
• 24:22
  to
• 24:22
  deliver
• 24:22
  it.
• 24:24
  And
• 24:24
  so
• 24:25
  this
• 24:25
  is
• 24:25
  perhaps
• 24:27
  a
• 24:27
  new
• 24:28
  way
• 24:29
  to
• 24:29
  get
• 24:29
  to
• 24:30
  the
• 24:30
  local
• 24:30
  customers.
• 24:31
  And
• 24:31
  with
• 24:31
  our
• 24:32
  local
• 24:32
  stores,
• 24:34
  we
• 24:34
  will
• 24:35
  definitely
• 24:35
  want
• 24:35
  to
• 24:35
  try
• 24:36
  that
• 24:36
  out.
• 24:37
  I
• 24:38
  think
• 24:38
  it's
• 24:38
  also
• 24:38
  interesting
• 24:39
  because
• 24:39
  as
• 24:39
  you
• 24:39
  said,
• 24:41
  instant
• 24:42
  shop
• 24:42
  checkout
• 24:43
  does
• 24:43
  not
• 24:43
  really
• 24:44
  work
• 24:44
  out
• 24:44
  for
• 24:45
  Amazon
• 24:45
  and
• 24:46
  such
• 24:46
  likes
• 24:46
  and
• 24:47
  also
• 24:47
  not
• 24:47
  for
• 24:47
  ebay
• 24:47
  either,
• 24:48
  because
• 24:49
  people
• 24:49
  don't
• 24:49
  come
• 24:49
  to
• 24:50
  these
• 24:50
  platforms
• 24:51
  thinking
• 24:51
  that,
• 24:52
  oh,
• 24:52
  I,
• 24:52
  I'm
• 24:53
  looking
• 24:53
  for
• 24:53
  a
• 24:53
  product
• 24:53
  that
• 24:53
  I
• 24:54
  want
• 24:54
  here
• 24:54
  in
• 24:54
  two
• 24:54
  hours.
• 24:55
  But
• 24:56
  with
• 24:56
  Volt
• 24:57
  it's
• 24:57
  different.
• 24:57
  I
• 24:57
  mean
• 24:58
  you
• 24:58
  just
• 24:58
  open
• 24:58
  the
• 24:59
  Volt
• 24:59
  app
• 24:59
  if
• 25:00
  you
• 25:00
  have
• 25:00
  an
• 25:01
  instant
• 25:01
  need
• 25:02
  for
• 25:02
  something,
• 25:02
  whatever
• 25:03
  it
• 25:03
  is,
• 25:04
  otherwise
• 25:04
  you
• 25:04
  wouldn't
• 25:04
  be
• 25:04
  opening
• 25:05
  Volt.
• 25:05
  Right.
• 25:06
  So
• 25:07
  that
• 25:07
  need
• 25:07
  for
• 25:08
  local
• 25:09
  delivery
• 25:09
  is
• 25:09
  already
• 25:10
  there
• 25:10
  in
• 25:10
  the
• 25:11
  product
• 25:11
  itself.
• 25:12
  And
• 25:13
  then
• 25:13
  that
• 25:13
  might
• 25:13
  be
• 25:14
  interesting.
• 25:14
  Absolutely.
• 25:15
  And
• 25:16
  I
• 25:16
  don't
• 25:16
  know
• 25:16
  about
• 25:16
  Hamburg,
• 25:17
  but
• 25:17
  there's
• 25:17
  a
• 25:17
  lot
• 25:17
  of
• 25:17
  vault
• 25:18
  delivery
• 25:18
  guys
• 25:19
  running
• 25:19
  around
• 25:19
  Munich.
• 25:20
  So
• 25:20
  there
• 25:20
  seems
• 25:21
  to
• 25:21
  be
• 25:21
  quite
• 25:21
  the
• 25:21
  customer.
• 25:22
  Customer
• 25:22
  base
• 25:22
  around
• 25:22
  here
• 25:23
  at
• 25:23
  least.
• 25:23
  And
• 25:24
  I've
• 25:24
  seen
• 25:24
  them
• 25:24
  in
• 25:25
  other
• 25:25
  European
• 25:25
  cities
• 25:26
  as
• 25:26
  well,
• 25:27
  so
• 25:27
  could
• 25:28
  work
• 25:28
  out.
• 25:28
  Yeah.
• 25:29
  I'm
• 25:29
  just
• 25:29
  wondering
• 25:30
  if
• 25:30
  your
• 25:30
  products
• 25:30
  are
• 25:31
  the
• 25:31
  right
• 25:31
  ones
• 25:31
  for
• 25:31
  those.
• 25:32
  I
• 25:32
  mean
• 25:32
  do
• 25:32
  you
• 25:32
  also
• 25:32
  just.
• 25:33
  Do
• 25:33
  people
• 25:33
  have
• 25:33
  an
• 25:33
  instant
• 25:34
  need
• 25:34
  for.
• 25:34
  Shoes
• 25:36
  sometimes
• 25:38
  ask
• 25:39
  a
• 25:39
  woman
• 25:40
  which
• 25:41
  needs
• 25:41
  to
• 25:41
  go
• 25:42
  to
• 25:43
  a
• 25:43
  wedding
• 25:44
  and
• 25:45
  the
• 25:45
  shoes
• 25:45
  she
• 25:46
  wanted
• 25:46
  to
• 25:47
  wear
• 25:48
  are
• 25:48
  broken.
• 25:49
  And
• 25:50
  why
• 25:50
  not,
• 25:51
  why
• 25:51
  not
• 25:52
  deliver
• 25:52
  it
• 25:52
  in
• 25:52
  time?
• 25:53
  Yeah,
• 25:53
  those
• 25:53
  would
• 25:54
  be
• 25:54
  interesting.
• 25:54
  It's,
• 25:54
  that's
• 25:55
  the
• 25:56
  thing.
• 25:56
  But
• 25:57
  wedding
• 25:57
  shoes
• 25:58
  in
• 25:58
  the
• 25:58
  Internet
• 25:59
  is
• 26:00
  another
• 26:00
  case,
• 26:01
  a
• 26:01
  very
• 26:01
  hard
• 26:01
  business,
• 26:04
  as.
• 26:04
  Is
• 26:04
  the
• 26:04
  whole
• 26:05
  wedding
• 26:05
  business,
• 26:05
  I
• 26:06
  think.
• 26:06
  Yeah,
• 26:06
  yeah.
• 26:07
  But
• 26:07
  still.
• 26:07
  Yeah,
• 26:07
  interesting.
• 26:08
  Yeah.
• 26:08
  If
• 26:08
  you
• 26:08
  try
• 26:08
  that
• 26:08
  out,
• 26:09
  let
• 26:09
  me
• 26:09
  know
• 26:10
  what
• 26:10
  your
• 26:11
  experiences
• 26:12
  is
• 26:12
  because
• 26:12
  as
• 26:13
  I
• 26:13
  would
• 26:13
  agree,
• 26:14
  I'm
• 26:14
  still
• 26:14
  looking
• 26:15
  for
• 26:16
  a
• 26:16
  successful
• 26:16
  local
• 26:17
  commerce
• 26:17
  case.
• 26:18
  I've
• 26:19
  yet
• 26:19
  to
• 26:19
  see
• 26:19
  one
• 26:20
  actually
• 26:20
  because
• 26:21
  I've
• 26:21
  been
• 26:21
  in
• 26:21
  the
• 26:22
  market
• 26:22
  for
• 26:22
  a
• 26:22
  while
• 26:22
  and
• 26:22
  I
• 26:23
  haven't
• 26:23
  seen
• 26:23
  really
• 26:23
  a
• 26:24
  good
• 26:24
  local
• 26:24
  commerce
• 26:25
  case.
• 26:25
  But
• 26:25
  with
• 26:26
  this
• 26:26
  one
• 26:26
  I've
• 26:26
  got
• 26:26
  a
• 26:27
  good
• 26:27
  feeling.
• 26:27
  So
• 26:28
  we'll
• 26:28
  see.
• 26:29
  Okay,
• 26:30
  what
• 26:30
  else
• 26:30
  do
• 26:31
  I
• 26:31
  have?
• 26:31
  Yeah,
• 26:32
  let's
• 26:32
  talk
• 26:32
  a
• 26:33
  bit
• 26:33
  about
• 26:33
  TEMU
• 26:33
  again.
• 26:34
  I
• 26:34
  mean
• 26:34
  we
• 26:34
  have
• 26:34
  been
• 26:34
  talking
• 26:35
  about
• 26:35
  TEMU
• 26:36
  a
• 26:36
  lot
• 26:37
  last
• 26:37
  year
• 26:38
  and
• 26:39
  things
• 26:39
  have
• 26:40
  been
• 26:40
  a
• 26:40
  bit
• 26:42
  slower
• 26:42
  now
• 26:42
  because
• 26:43
  now
• 26:43
  all
• 26:44
  people
• 26:44
  talk
• 26:44
  about
• 26:44
  agent
• 26:45
  e
• 26:45
  commerce.
• 26:45
  But
• 26:46
  that
• 26:46
  doesn't
• 26:46
  mean
• 26:46
  that
• 26:47
  TEMU
• 26:47
  is
• 26:48
  going
• 26:48
  away.
• 26:49
  I've
• 26:49
  got
• 26:49
  some
• 26:49
  new
• 26:50
  figures
• 26:50
  here.
• 26:50
  According
• 26:51
  to
• 26:51
  an
• 26:51
  IPC
• 26:52
  study,
• 26:52
  around
• 26:53
  25%
• 26:54
  of
• 26:54
  all
• 26:54
  cross
• 26:54
  border
• 26:55
  orders
• 26:56
  now
• 26:56
  go
• 26:56
  to
• 26:57
  Temu
• 26:58
  and
• 26:58
  that's
• 26:58
  the
• 26:58
  same
• 26:59
  share
• 26:59
  as
• 27:00
  Amazon.
• 27:01
  So.
• 27:01
  And
• 27:01
  together
• 27:02
  these
• 27:02
  two
• 27:02
  platforms,
• 27:03
  Amazon
• 27:03
  and
• 27:03
  TEMU
• 27:04
  together
• 27:05
  account
• 27:05
  for
• 27:05
  nearly
• 27:06
  half
• 27:06
  of
• 27:06
  all
• 27:07
  cross
• 27:07
  border
• 27:07
  e
• 27:08
  commerce.
• 27:08
  So
• 27:09
  that's
• 27:09
  quite
• 27:10
  a
• 27:10
  number
• 27:12
  especially
• 27:12
  considering
• 27:13
  that
• 27:13
  TEMU
• 27:13
  started
• 27:14
  out
• 27:14
  in
• 27:14
  2022.
• 27:15
  Yeah.
• 27:15
  So
• 27:16
  yeah.
• 27:17
  Timo,
• 27:18
  do
• 27:18
  you
• 27:18
  have
• 27:18
  an
• 27:18
  idea,
• 27:20
  an
• 27:20
  opinion
• 27:21
  on
• 27:21
  Timu?
• 27:23
  Yeah,
• 27:25
  I
• 27:25
  think
• 27:28
  nothing
• 27:29
  at
• 27:29
  the
• 27:29
  moment.
• 27:30
  What
• 27:30
  could
• 27:31
  stop
• 27:31
  them.
• 27:33
  So
• 27:34
  the,
• 27:34
  the
• 27:35
  pace
• 27:35
  they
• 27:35
  are
• 27:35
  going,
• 27:37
  as
• 27:37
  you
• 27:37
  said,
• 27:38
  from
• 27:38
  2022
• 27:39
  to
• 27:39
  now
• 27:41
  is
• 27:41
  enormous.
• 27:43
  And
• 27:44
  also
• 27:45
  the
• 27:46
  customs
• 27:48
  which
• 27:49
  are
• 27:49
  the
• 27:49
  custom
• 27:51
  cut,
• 27:51
  they
• 27:51
  have
• 27:52
  the
• 27:52
  €150
• 27:53
  which
• 27:53
  will
• 27:54
  fall
• 27:54
  away,
• 27:56
  that
• 27:56
  will
• 27:56
  not
• 27:57
  stop
• 27:57
  them
• 27:58
  because
• 27:59
  most
• 27:59
  of
• 27:59
  the
• 27:59
  packages
• 28:00
  they
• 28:00
  had
• 28:01
  were
• 28:02
  in
• 28:02
  between.
• 28:06
  Like
• 28:07
  60,
• 28:08
  $60,
• 28:09
  €40.
• 28:10
  So
• 28:12
  that's
• 28:13
  not
• 28:13
  the
• 28:13
  point
• 28:14
  which
• 28:14
  will
• 28:14
  stop
• 28:15
  them.
• 28:16
  And
• 28:16
  the
• 28:17
  retention
• 28:17
  is
• 28:18
  now
• 28:19
  the
• 28:19
  interesting
• 28:19
  part
• 28:21
  because
• 28:22
  in
• 28:22
  the
• 28:22
  first
• 28:24
  place
• 28:24
  they
• 28:24
  play
• 28:25
  the
• 28:26
  price
• 28:26
  card
• 28:27
  to
• 28:27
  get
• 28:27
  the
• 28:27
  customers
• 28:29
  and
• 28:29
  the
• 28:30
  merchandising
• 28:32
  the
• 28:32
  retail
• 28:32
  media
• 28:33
  card
• 28:33
  to
• 28:34
  get
• 28:34
  customers
• 28:35
  from
• 28:35
  the
• 28:36
  Instagrams
• 28:37
  or
• 28:37
  Facebooks
• 28:38
  or
• 28:38
  meta
• 28:39
  platforms
• 28:40
  in
• 28:41
  this
• 28:41
  world
• 28:41
  or
• 28:41
  from
• 28:42
  Google.
• 28:43
  So
• 28:43
  I
• 28:43
  heard
• 28:44
  a
• 28:44
  lot
• 28:44
  of
• 28:46
  brands
• 28:47
  talking
• 28:48
  about
• 28:48
  how
• 28:48
  the
• 28:49
  prices
• 28:49
  for,
• 28:50
  for
• 28:51
  the
• 28:51
  retail
• 28:51
  media
• 28:52
  went
• 28:52
  up
• 28:53
  and
• 28:53
  this,
• 28:54
  this
• 28:54
  also
• 28:55
  lays
• 28:55
  in,
• 28:56
  in
• 28:57
  the
• 28:57
  TEMU
• 29:02
  way.
• 29:04
  Yeah,
• 29:05
  they
• 29:05
  are
• 29:05
  very
• 29:05
  fast
• 29:06
  and
• 29:07
  I
• 29:07
  think
• 29:07
  they
• 29:08
  will
• 29:09
  go
• 29:10
  further.
• 29:11
  Are
• 29:11
  you
• 29:12
  considering
• 29:12
  selling
• 29:12
  on
• 29:12
  temu?
• 29:14
  We
• 29:14
  considered
• 29:15
  it
• 29:15
  and
• 29:16
  it's
• 29:16
  not
• 29:17
  yet
• 29:17
  the
• 29:17
  platform
• 29:18
  for
• 29:18
  us.
• 29:19
  Okay.
• 29:19
  Because
• 29:19
  of
• 29:20
  the
• 29:20
  price
• 29:20
  point
• 29:20
  or
• 29:21
  it's.
• 29:22
  The
• 29:22
  price
• 29:23
  point
• 29:24
  but
• 29:24
  not
• 29:25
  the
• 29:25
  price
• 29:25
  point
• 29:25
  itself.
• 29:26
  It's
• 29:26
  the,
• 29:27
  a
• 29:28
  loss
• 29:28
  of
• 29:28
  control
• 29:29
  about
• 29:29
  the
• 29:29
  prices.
• 29:30
  I
• 29:31
  see.
• 29:32
  So
• 29:32
  we
• 29:32
  want
• 29:33
  to
• 29:33
  have
• 29:33
  control
• 29:33
  about
• 29:33
  that.
• 29:36
  If
• 29:36
  we
• 29:36
  don't
• 29:36
  have
• 29:36
  it
• 29:37
  with
• 29:37
  our
• 29:37
  small
• 29:38
  wholesale
• 29:38
  or
• 29:39
  reseller
• 29:39
  margin,
• 29:41
  it
• 29:41
  will
• 29:42
  get
• 29:42
  very
• 29:43
  ugly.
• 29:44
  Yeah,
• 29:45
  that's
• 29:45
  true.
• 29:46
  So
• 29:46
  if
• 29:46
  they
• 29:46
  would
• 29:47
  change
• 29:47
  that
• 29:47
  system
• 29:47
  around
• 29:48
  because
• 29:48
  at
• 29:48
  the
• 29:49
  moment,
• 29:49
  if
• 29:50
  I
• 29:50
  understand
• 29:50
  it
• 29:50
  correctly,
• 29:51
  you
• 29:51
  hand
• 29:52
  TEMU
• 29:53
  sort
• 29:53
  of
• 29:53
  your
• 29:54
  lowest
• 29:54
  price
• 29:55
  that
• 29:55
  you
• 29:55
  could
• 29:55
  go
• 29:56
  and
• 29:56
  then
• 29:56
  TEMU
• 29:57
  does
• 29:57
  all
• 29:57
  the
• 30:00
  pricing
• 30:00
  around
• 30:00
  that.
• 30:01
  So
• 30:01
  would
• 30:01
  normally
• 30:02
  try
• 30:02
  to
• 30:02
  get
• 30:03
  a
• 30:03
  bit
• 30:03
  of
• 30:03
  a
• 30:03
  higher
• 30:03
  price
• 30:04
  but
• 30:04
  if
• 30:04
  that
• 30:05
  doesn't
• 30:05
  work,
• 30:05
  they
• 30:05
  put
• 30:05
  you
• 30:06
  in
• 30:07
  sales
• 30:09
  campaigns
• 30:09
  and
• 30:10
  stuff
• 30:10
  like
• 30:10
  that
• 30:10
  without
• 30:10
  you
• 30:11
  even
• 30:11
  knowing.
• 30:12
  So
• 30:13
  yeah,
• 30:13
  in
• 30:13
  the
• 30:13
  end
• 30:13
  it's
• 30:14
  really
• 30:14
  hard
• 30:14
  to
• 30:15
  get
• 30:15
  an
• 30:16
  idea
• 30:16
  on
• 30:16
  what
• 30:16
  price
• 30:16
  your
• 30:17
  product
• 30:17
  will
• 30:17
  actually
• 30:18
  sell.
• 30:18
  But
• 30:19
  if
• 30:19
  they
• 30:19
  would
• 30:19
  change
• 30:20
  that
• 30:20
  to
• 30:20
  a
• 30:20
  more
• 30:21
  classic
• 30:22
  pricing
• 30:22
  strategy,
• 30:23
  would
• 30:23
  you
• 30:23
  then
• 30:23
  consider.
• 30:25
  Yeah,
• 30:25
  as
• 30:25
  I
• 30:26
  said,
• 30:27
  we
• 30:27
  want
• 30:27
  to
• 30:27
  be
• 30:28
  where
• 30:28
  the
• 30:28
  customer
• 30:29
  is
• 30:30
  and
• 30:30
  a
• 30:31
  lot
• 30:31
  of
• 30:31
  customers
• 30:31
  are
• 30:32
  nowadays
• 30:32
  on
• 30:33
  TEMU
• 30:33
  or
• 30:33
  Shib
• 30:35
  and
• 30:36
  we
• 30:36
  want
• 30:36
  to
• 30:36
  be
• 30:37
  there
• 30:37
  too.
• 30:39
  Yeah,
• 30:39
  interesting.
• 30:40
  Yeah.
• 30:41
  I
• 30:41
  guess
• 30:42
  this
• 30:42
  is
• 30:42
  why
• 30:44
  we
• 30:44
  talk
• 30:45
  so
• 30:45
  often
• 30:45
  about
• 30:46
  things
• 30:46
  because
• 30:47
  you're
• 30:47
  always
• 30:47
  open
• 30:48
  to
• 30:48
  any
• 30:48
  topic
• 30:49
  and
• 30:49
  open
• 30:49
  to
• 30:50
  considering
• 30:50
  any
• 30:51
  new
• 30:51
  opportunity,
• 30:51
  if
• 30:51
  there
• 30:52
  is
• 30:52
  one,
• 30:53
  to
• 30:53
  try
• 30:53
  that
• 30:53
  out.
• 30:54
  So
• 30:54
  that's
• 30:55
  really
• 30:55
  great.
• 30:56
  Yeah.
• 30:56
  But
• 30:57
  that
• 30:57
  brings
• 30:57
  me
• 30:57
  to
• 30:57
  the
• 30:58
  last
• 30:58
  of
• 30:58
  my
• 30:58
  news
• 30:58
  for
• 30:59
  today,
• 30:59
  so
• 31:00
  thank
• 31:01
  you
• 31:01
  for
• 31:01
  that.
• 31:01
  Markus,
• 31:03
  maybe
• 31:03
  on
• 31:03
  a
• 31:04
  personal
• 31:04
  note,
• 31:05
  if
• 31:05
  you
• 31:05
  were
• 31:05
  looking
• 31:06
  back
• 31:06
  on
• 31:07
  January,
• 31:07
  what
• 31:07
  was
• 31:08
  the
• 31:08
  thing
• 31:08
  that
• 31:09
  you
• 31:09
  talked
• 31:09
  most
• 31:10
  about
• 31:10
  in
• 31:10
  a
• 31:10
  business
• 31:11
  context.
• 31:15
  In
• 31:15
  the
• 31:15
  first
• 31:15
  weeks
• 31:16
  of
• 31:16
  January?
• 31:19
  Yes.
• 31:20
  Yeah,
• 31:21
  lots
• 31:21
  of
• 31:21
  sickness.
• 31:22
  That's
• 31:22
  true.
• 31:23
  Yes.
• 31:23
  And
• 31:24
  vacations
• 31:25
  at
• 31:25
  the
• 31:25
  beginning,
• 31:26
  the
• 31:27
  holidays
• 31:27
  were
• 31:28
  good
• 31:28
  for
• 31:28
  the
• 31:30
  employees
• 31:31
  to
• 31:32
  take
• 31:33
  a
• 31:33
  few
• 31:33
  more
• 31:33
  days
• 31:34
  off,
• 31:34
  I
• 31:34
  think.
• 31:35
  And
• 31:37
  we
• 31:37
  made
• 31:38
  a
• 31:38
  lot
• 31:38
  of
• 31:38
  plans
• 31:39
  for,
• 31:39
  for
• 31:39
  this
• 31:40
  year
• 31:41
  and
• 31:41
  also
• 31:42
  had
• 31:42
  a
• 31:42
  lot
• 31:42
  of
• 31:44
  yearly
• 31:45
  based
• 31:47
  meetings
• 31:49
  and
• 31:50
  we
• 31:51
  want
• 31:51
  to
• 31:51
  take
• 31:51
  more,
• 31:52
  more
• 31:53
  marketplaces
• 31:54
  and
• 31:55
  want
• 31:55
  to
• 31:56
  check
• 31:56
  out
• 31:56
  new
• 31:56
  things,
• 31:58
  try,
• 31:59
  learn,
• 32:00
  test
• 32:01
  and
• 32:02
  Try
• 32:02
  again
• 32:03
  or
• 32:03
  even
• 32:04
  go
• 32:05
  out
• 32:05
  or
• 32:05
  stop
• 32:06
  things.
• 32:08
  Yeah,
• 32:09
  just.
• 32:09
  Just
• 32:10
  learning
• 32:11
  and
• 32:13
  making
• 32:14
  things
• 32:14
  working
• 32:16
  greater
• 32:16
  or
• 32:17
  putting
• 32:17
  more
• 32:17
  assortment
• 32:18
  on
• 32:18
  a
• 32:19
  marketplace,
• 32:20
  which
• 32:20
  works.
• 32:22
  Okay,
• 32:23
  so
• 32:23
  if
• 32:25
  people
• 32:25
  would
• 32:25
  like
• 32:26
  to
• 32:26
  maybe
• 32:26
  debate
• 32:27
  this
• 32:27
  with
• 32:27
  you
• 32:27
  or
• 32:27
  try
• 32:28
  ask
• 32:28
  you
• 32:28
  about
• 32:29
  your
• 32:29
  experiences
• 32:30
  with
• 32:30
  this
• 32:30
  and
• 32:30
  that
• 32:31
  marketplace,
• 32:31
  where
• 32:31
  would
• 32:32
  they
• 32:32
  meet
• 32:32
  you
• 32:32
  this
• 32:33
  year?
• 32:33
  What
• 32:33
  are
• 32:33
  you
• 32:33
  planning
• 32:34
  to
• 32:34
  go
• 32:34
  to?
• 32:36
  Yeah,
• 32:36
  the
• 32:36
  first
• 32:37
  event
• 32:37
  this
• 32:38
  year
• 32:38
  for
• 32:38
  us
• 32:38
  is
• 32:40
  the
• 32:40
  E
• 32:40
  Commerce
• 32:40
  Expo
• 32:41
  in
• 32:41
  Berlin,
• 32:41
  of
• 32:42
  course,
• 32:43
  already
• 32:43
  booked.
• 32:46
  I
• 32:47
  am
• 32:47
  happy
• 32:48
  that
• 32:48
  I
• 32:49
  did
• 32:50
  not
• 32:50
  come
• 32:51
  at
• 32:51
  the
• 32:51
  first
• 32:51
  day
• 32:52
  of
• 32:52
  the
• 32:52
  expo.
• 32:53
  So
• 32:54
  there
• 32:54
  are
• 32:54
  a
• 32:54
  lot
• 32:55
  of
• 32:55
  events
• 32:55
  going
• 32:55
  around
• 32:56
  it
• 32:57
  and
• 32:59
  I
• 32:59
  will
• 32:59
  be
• 33:00
  there
• 33:01
  or
• 33:03
  perhaps
• 33:03
  in
• 33:03
  the
• 33:04
  karaoke
• 33:04
  bar.
• 33:04
  We
• 33:05
  will
• 33:05
  see.
• 33:06
  We
• 33:06
  see.
• 33:07
  I
• 33:08
  am
• 33:08
  in
• 33:08
  Berlin
• 33:09
  in
• 33:09
  this
• 33:09
  case
• 33:09
  and
• 33:10
  in
• 33:11
  April
• 33:11
  I
• 33:12
  will
• 33:12
  meet
• 33:12
  with
• 33:14
  be
• 33:15
  the
• 33:16
  in
• 33:16
  Munich,
• 33:18
  I
• 33:18
  think
• 33:18
  two
• 33:18
  days
• 33:19
  before
• 33:19
  your
• 33:19
  local
• 33:20
  event.
• 33:21
  Sadly,
• 33:22
  I'm
• 33:22
  not
• 33:22
  there.
• 33:23
  That's
• 33:24
  bad.
• 33:24
  Yeah.
• 33:25
  But
• 33:27
  will
• 33:27
  be
• 33:27
  in
• 33:27
  Munich
• 33:27
  in
• 33:28
  April
• 33:28
  and
• 33:29
  in
• 33:29
  June,
• 33:30
  the
• 33:30
  K5,
• 33:31
  of
• 33:31
  course,
• 33:32
  and
• 33:32
  in
• 33:32
  April.
• 33:33
  Don't
• 33:33
  forget
• 33:34
  the
• 33:34
  multichannel
• 33:35
  day
• 33:36
  from
• 33:36
  Michael
• 33:36
  Artuk.
• 33:37
  And
• 33:38
  so
• 33:39
  the
• 33:39
  first
• 33:40
  half
• 33:40
  of
• 33:40
  the
• 33:40
  years
• 33:41
  already
• 33:42
  planned.
• 33:44
  Yeah,
• 33:44
  that's
• 33:44
  fine.
• 33:45
  Yeah,
• 33:45
  for
• 33:45
  me
• 33:45
  as
• 33:46
  well.
• 33:47
  Right.
• 33:48
  So
• 33:49
  thank
• 33:49
  you
• 33:49
  for
• 33:49
  today
• 33:50
  and
• 33:50
  for
• 33:50
  joining
• 33:50
  me
• 33:51
  for
• 33:51
  my
• 33:51
  small
• 33:52
  friends
• 33:52
  and
• 33:52
  family
• 33:53
  episode,
• 33:54
  for
• 33:54
  going
• 33:54
  through
• 33:55
  the
• 33:55
  news
• 33:55
  with
• 33:55
  me.
• 33:56
  And
• 33:56
  next
• 33:57
  time,
• 33:57
  if
• 33:57
  you
• 33:58
  want
• 33:58
  to
• 33:59
  listen
• 33:59
  to
• 33:59
  us
• 34:00
  again,
• 34:00
  you
• 34:00
  can
• 34:00
  listen
• 34:00
  to
• 34:02
  another
• 34:02
  good
• 34:03
  friend
• 34:03
  of
• 34:04
  mine,
• 34:04
  but
• 34:04
  also
• 34:04
  Marcus's
• 34:05
  actually,
• 34:05
  because
• 34:07
  Ed
• 34:07
  Sander
• 34:07
  will
• 34:08
  be
• 34:08
  joining
• 34:08
  me
• 34:08
  again
• 34:09
  this
• 34:10
  time
• 34:10
  to
• 34:10
  talk
• 34:10
  about
• 34:11
  JD.com
• 34:12
  and
• 34:12
  what
• 34:12
  they
• 34:13
  are
• 34:13
  doing
• 34:13
  with
• 34:14
  the
• 34:14
  economy
• 34:14
  in
• 34:15
  Europe
• 34:15
  and
• 34:15
  other
• 34:15
  interesting
• 34:16
  things.
• 34:17
  So
• 34:17
  that
• 34:17
  is
• 34:17
  going
• 34:18
  to
• 34:18
  be
• 34:18
  also
• 34:18
  worth
• 34:19
  a
• 34:19
  listen.
• 34:19
  So
• 34:19
  for
• 34:19
  today,
• 34:20
  thank
• 34:20
  you
• 34:21
  and
• 34:22
  bye.
• 34:22
  Bye.
• 34:23
  Bye
• 34:23
  bye.
• 34:27
  You
• 34:27
  listened
• 34:28
  to
• 34:28
  let's
• 34:29
  Talk
• 34:29
  Marketplace,
• 34:30
  the
• 34:30
  Marketplace
• 34:31
  podcast
• 34:31
  with
• 34:31
  Ingrid
• 34:32
  Lommer
• 34:32
  and
• 34:32
  Valerie
• 34:33
  Dichtel.