Latest / What's Broken in GTM and How to Fix It
Quick Fire Series: The Customer Does Not Experience Your Org Chart
Episode 63 - Quick Fire Series: The Customer Does Not Experience Your Org Chart
Welcome to What's Broken in GTM and How to Fix It with Louis Fernandes and Simon Daniels. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues.
In this penultimate episode of our five-part Quick Fire series running through Louis's What B2B Forgot newsletter arc, we turn inward to ask how the organization itself can quietly break the customer experience, from the airline that sends you from desk to…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.