Latest / The Duct Tape Marketing Podcast
How To Sell Customer Experience, Not Customer Service
In this episode of the Duct Tape Marketing Podcast, I had the pleasure of interviewing Jeannie Walters.
Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that helps companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from "Reactive Customer Service" to "Proactive Customer Experience," Walters is the leading authority for improving employee and customer relationships.
Walters is a founding member of the Customer Experience Professionals…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.