Latest / Mastering CS: Candid Leader Insights
Ep 27 | Josephine Kibibi
Josephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
The importance of regular client interactions
Key metrics for customer success
How to keep your team focused
How to deal with the biggest challenges in CS
How to prove the value of the CS department internally
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The skinny
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