Latest / The Buyer & Seller Podcast with Fexingo: Business Brokers, Exits, and Private Sales Explained
How Customer Refund Rates Signal Business Health
This episode examines how refund rates and chargeback ratios serve as leading indicators of business quality, using a mid-market software provider to illustrate the point. We break down why high return volumes destroy valuation multiples by signaling poor product-market fit or deceptive sales practices. Lucas and Luna explore the mechanics of dispute resolution, the hidden costs of operational friction, and how disciplined customer success teams protect exit value. By October seven thousand twenty-six, buyers are scrutinizing post-sale support metrics more closely than ever before. The…
The skinny
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