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Zero-Touch Isn't a Buzzword: It's the New Renter Experience
Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they unpack how zero-touch has evolved from a buzzword into a core expectation shaping the modern renter experience. Today's renters aren't looking for faster follow-ups or more communication—they expect instant answers, transparent pricing, and the ability to move forward without friction, delays, or dependency on office hours.
In this episode, Kerry and Jimmy break down why assisted workflows no longer meet renter expectations and how every manual handoff introduces friction that…
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