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Success Factors Now: Owner, Operator & Tech Founder Scott Curran Shares What He's Focused On
In this episode, Scott Curran, Chief Operating Officer at Reneson Hotels, shares his insights on driving revenue and profits by empowering staff and delighting guests in a branded hotel environment.
Listeners will learn:
How Reneson Hotels focuses on providing exceptional customer service to keep guests coming back (00:09)
The importance of having great operations and good people to improve financial performance (09:14)
Why Reneson Hotels invests more in customer service by staffing higher at the front desk (11:10)
How GuestEQ, a technology solution co-founded by Scott, helps improve hotel…
The skinny
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