Latest / Most People Don't... But You Do!
Treating People Right; Kevin Korab (President of Guest Worldwide)
A few months ago, I presented to Guest Supply and was simply shocked by the culture of kindness and empathy. I knew I needed to get their leader on our show to learn the "how and why" they are this way.
It’s no surprise that happy, satisfied employees are more engaged and productive. This naturally leads to better customer service and increased revenue outcomes. My last year leading a global sales team with Ritz-Carlton, we achieved a perfect 100% Employee Satisfaction Score that also aligned with the highest producing revenue year in the history of this team. It was not easy and it was not…
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