Within the Trenches Ep 13

Within the Trenches · Mar 20, 2013 · 36m

Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week's guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. It's one of our larger areas in western Michigan and he reflected on one of his first…