AI, Tasks & Culture: How The CoOp Is Redefining Frontline Retail
How do you transform thousands of frontline colleagues from overloaded and under-informed to connected, confident, and AI‑enabled, without breaking the stores?
In this episode of The Retail Podcast, Alex sits down with Chris Chandler (Head of Store Support, Midcounties Co‑op) and Mark Williams (Managing Director, WorkJam EMEA) to unpack a full frontline transformation: from paper, WhatsApp groups and scattered comms… to a single digital frontline platform with 90%+ activation and the removal of many tasks removed in just 12 months.
🔊 Guests
Chris Chandler – Head of Store Support, Midcounties…
The skinny
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