Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Re-Re-Reconfirming the Reservation

Transcript

Phone Tap: Re-Re-Reconfirming the Reservation · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: You guys ever, feel like customer service isn't what it
• 0:03
  Speaker 1: used to be. Kind of everybody's done over texts or apps.
• 0:07
  Speaker 1: I have to talk to one chatbot so she can
• 0:10
  Speaker 1: pass me along to the supervising chatbot, who passes me
• 0:13
  Speaker 1: up to.
• 0:13
  Speaker 2: The corporate chat bob. Look, we hear it.
• 0:16
  Speaker 1: Broke and Jeffrey are committed to doing things the right.
• 0:18
  Speaker 2: Way, like in today's.
• 0:20
  Speaker 1: Prank phone call, because sure, this lady made her dinner
• 0:23
  Speaker 1: reservation over an app, but we're gonna call her in
• 0:26
  Speaker 1: person to confirm it and then annoy the crap out
• 0:30
  Speaker 1: of her with the best customer service that she's never
• 0:33
  Speaker 1: asked for.
• 0:35
  Speaker 2: Got it for you?
• 0:35
  Speaker 1: It's your phone tap right now?
• 0:42
  Speaker 3: Hello?
• 0:43
  Speaker 2: Hi?
• 0:44
  Speaker 3: Is this Justine Yes speaking this Hello.
• 0:49
  Speaker 2: I'm from Open Table. My name's Peter Pants.
• 0:52
  Speaker 3: How are you today?
• 0:53
  Speaker 4: Oh? Op, I'm okay.
• 0:58
  Speaker 2: I am just.
• 0:58
  Speaker 3: Calling to confirm your dinner reservation for tomorrow night at Tavern,
• 1:03
  Speaker 3: one of the best restaurants in the city.
• 1:05
  Speaker 2: At six thirty pm. It looks like, yeah, wonderful.
• 1:10
  Speaker 4: I actually didn't know you guys called to confirm. I
• 1:12
  Speaker 4: thought it was handled through text message.
• 1:14
  Speaker 3: It's actually a news service. I mean it is a
• 1:16
  Speaker 3: little old school, but I like old school.
• 1:19
  Speaker 4: Okay, yeah, okay.
• 1:21
  Speaker 3: All right, well I will pass on the information to
• 1:23
  Speaker 3: the restaurant. You are all confirmed and good to go,
• 1:26
  Speaker 3: and you have a wonderful meal.
• 1:28
  Speaker 4: Thank you too.
• 1:29
  Speaker 3: Oh I'm sorry I cut you off.
• 1:31
  Speaker 2: What you say, Justine?
• 1:33
  Speaker 4: I just said, thank you. Have a great day.
• 1:36
  Speaker 2: Oh gosh, you too. I'm blushing. Hello, Hi, Justine, this
• 1:45
  Speaker 2: is Peter Pants again. Hi. Aye.
• 1:50
  Speaker 3: Hey, So when I was on the phone with the restaurant,
• 1:53
  Speaker 3: they said I was talking a little too much and
• 1:55
  Speaker 3: gabbing whatever. Apparently they missed another phone call while I
• 1:59
  Speaker 3: was on the phone with them.
• 2:00
  Speaker 2: Was that was that you my chance? No?
• 2:03
  Speaker 4: I wasn't. We confirmed our reservation already.
• 2:05
  Speaker 2: I'm that's what I thought.
• 2:07
  Speaker 3: I just thought maybe you tried to go around me
• 2:08
  Speaker 3: to cancel your own reservation.
• 2:10
  Speaker 2: Like you know, if you want to do that, that's fine.
• 2:12
  Speaker 2: I won't be mad.
• 2:13
  Speaker 4: I'll be there there.
• 2:16
  Speaker 2: But if you do need anything, I can handle it.
• 2:17
  Speaker 3: Just want you to know that because this is my job, Okay,
• 2:21
  Speaker 3: I love doing it.
• 2:22
  Speaker 4: Well, I don't need you to do it. So we're
• 2:24
  Speaker 4: all set. I'm set for my reservation. Thank you for
• 2:26
  Speaker 4: checking before and you don't need to call ACTA. Ali's
• 2:30
  Speaker 4: just kidding, Okay, I have I have things to do.
• 2:33
  Speaker 2: Oh you have things to do, so do I.
• 2:35
  Speaker 3: I got a lot of restaurants that i'm calling confirming
• 2:38
  Speaker 3: changing stuff.
• 2:39
  Speaker 2: I can tell you about it some time if you want.
• 2:40
  Speaker 2: I mean, there's a lot of interac I'm good.
• 2:43
  Speaker 4: I don't need any more confirmation calls. I don't need
• 2:46
  Speaker 4: any more conversation. I'm really excited about my dinner, and
• 2:49
  Speaker 4: I hope you have a great day.
• 2:50
  Speaker 2: I have.
• 2:50
  Speaker 3: I salute to you, ma'am, General Sergeant Justine. Right to business. Sorry, Hello, Hi,
• 3:06
  Speaker 3: it's Peter Pants again.
• 3:08
  Speaker 4: Oh my god, I'm not canceling. Please stop calling me.
• 3:10
  Speaker 2: I actually have an update for you.
• 3:12
  Speaker 3: I wanted to let you know. One of the waiters
• 3:14
  Speaker 3: that the restaurant is called in sick for tomorrow night.
• 3:16
  Speaker 4: You know, well, I'm sure someone will fill in going around.
• 3:20
  Speaker 2: I may have it too.
• 3:22
  Speaker 4: I hope you feel better. I'll be there. I hope
• 3:25
  Speaker 4: you bye.
• 3:27
  Speaker 2: I know it's going to affect your reservation.
• 3:29
  Speaker 3: That's the third best server in the restaurant, and you
• 3:32
  Speaker 3: may not get the service.
• 3:32
  Speaker 2: You were expecting.
• 3:34
  Speaker 4: I'm sure I'll be satisfied. I just want my meal,
• 3:37
  Speaker 4: and you don't have any reason to call me back.
• 3:39
  Speaker 3: Oh bye, gowing up please, I have a second piece
• 3:42
  Speaker 3: of news. It turns out the restaurants putting their chocolate
• 3:44
  Speaker 3: suit flay back on the menu tonight.
• 3:46
  Speaker 4: Well I can find that out when I get there.
• 3:48
  Speaker 2: So no, you don't understand. This happens once a year. Wow,
• 3:51
  Speaker 2: you'll have to order you twenty minutes in advance. You
• 3:53
  Speaker 2: have to know that now. I don't care.
• 3:56
  Speaker 4: Oh okay, I don't care about the chocolate soup. Al ay,
• 3:58
  Speaker 4: I'll figure it out. What I'm you know, I don't
• 4:00
  Speaker 4: want to be on this phone call anymore.
• 4:02
  Speaker 2: I wouldn't either. I'm more of a krumber leg guy myself.
• 4:06
  Speaker 4: Great day.
• 4:08
  Speaker 3: Before you go, I do need to let you know
• 4:10
  Speaker 3: that the reservation has changed from two to three people.
• 4:12
  Speaker 4: Now what are you talking about. I'm the one who
• 4:15
  Speaker 4: knows how many people are coming to my dinner.
• 4:17
  Speaker 3: You wouldn't know because I just added myself Peter Pants
• 4:21
  Speaker 3: at the table.
• 4:22
  Speaker 4: You are not coming to my dinner.
• 4:24
  Speaker 3: Well, your husband, Rudy said I could, and he also
• 4:27
  Speaker 3: said he wanted all of us to spoon feed each
• 4:28
  Speaker 3: other chocolate soufle But that was a small side note.
• 4:31
  Speaker 4: What you are you? This is this is crazy.
• 4:35
  Speaker 3: My name is jose from Brick and Jeffrey in the morning.
• 4:38
  Speaker 3: We're doing a phone tap on you. You're radio.
• 4:42
  Speaker 4: Wow, that was a lot.
• 4:47
  Speaker 2: I was sorry.
• 4:48
  Speaker 3: Your husband, Rudy set you up. He said your anniversary
• 4:51
  Speaker 3: dinner is coming up, and.
• 4:53
  Speaker 4: Well I'm very excited about the dinner. That was really
• 4:56
  Speaker 4: difficult to deal with.
• 4:57
  Speaker 3: Well, it's pretty rude that he phoned. Had you're on
• 5:00
  Speaker 3: the radio for all these people to hear. You may
• 5:01
  Speaker 3: want to cancel your reservation.
• 5:03
  Speaker 2: Oh I can do that if you'd lie, or I
• 5:06
  Speaker 2: can confirm it. I can confirm you want me to reconfirm.
• 5:08
  Speaker 3: We've confirmed five times already, but I can confirm one's just.
• 5:11
  Speaker 2: Just in case.
• 5:12
  Speaker 4: Look, I know this is a joke, but I I
• 5:14
  Speaker 4: really don't ever want to talk to you again.
• 5:16
  Speaker 1: Okay, silly, we.
• 5:17
  Speaker 2: Don't have to talk on the phone anymore. We're gonna
• 5:19
  Speaker 2: have dinner tomorrow. I'll see you at the restaurant six
• 5:22
  Speaker 2: point thirty.
• 5:22
  Speaker 4: Oh my god, wake up.
• 5:26
  Speaker 3: Every morning was phone taps weekday mornings on the twenties.
• 5:29
  Speaker 4: Brooke and Jeffrey in the morning