Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Automated Hubert Hubert

Transcript

Phone Tap: Automated Hubert Hubert · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One of the funnier types of pranks that we've been
• 0:02
  Speaker 1: doing in recent years are the automated ones where we
• 0:07
  Speaker 1: have a robot voice with us that's malfunctioning, frustrating people.
• 0:12
  Speaker 1: Sometimes two robots fighting with each other.
• 0:14
  Speaker 2: That's actually my favorite one.
• 0:16
  Speaker 3: So good.
• 0:16
  Speaker 1: But today the robot has a simple job, just cancel
• 0:20
  Speaker 1: a woman's subscription to her tax software. All they have
• 0:25
  Speaker 1: to do is get her name right. And you know
• 0:28
  Speaker 1: that's not going to happen in your phone tap right now.
• 0:31
  Speaker 3: We're working Jeffrey's phone taps on the twenties.
• 0:35
  Speaker 1: Hello, Hi, I'm calling from Tax Customer Care.
• 0:39
  Speaker 3: Is this missus Eric Is?
• 0:41
  Speaker 1: And this is her?
• 0:43
  Speaker 3: Good morning, Erica. My name is Joe Joe King. I
• 0:46
  Speaker 3: see that you've submitted a request to suspend your service.
• 0:50
  Speaker 3: Actually I want to cancel, and I don't want to suspend.
• 0:54
  Speaker 3: I want to cancel it. I don't want it anymore.
• 0:56
  Speaker 1: Okay, I got that, all right, Well, I'm going to
• 0:58
  Speaker 1: send you into our automated system to do that out.
• 1:00
  Speaker 3: Okay, it's really easy. It'll just take a moment, all
• 1:02
  Speaker 3: right right now, Okay, thank you so much.
• 1:05
  Speaker 2: Please hold If I can only addle my way, you
• 1:17
  Speaker 2: gotta get through.
• 1:19
  Speaker 3: You. Hello, this is tax Advantage automated response. According to
• 1:26
  Speaker 3: my notes, you would like to cancel your subscription with us.
• 1:30
  Speaker 3: Please say yes or no if this is correct? Yes? Okay?
• 1:36
  Speaker 3: Could you please spell your first name E R I
• 1:42
  Speaker 3: E A. You spelled your name hi hell ge No,
• 1:51
  Speaker 3: you are hello Eielder. Is this correct? That saying yes
• 1:58
  Speaker 3: or no? No? Okay, we will try again. Please spell
• 2:03
  Speaker 3: your first name E R I B A. Okay? Got it?
• 2:12
  Speaker 3: You spelled H D A r T. Hello Hubert? Is
• 2:20
  Speaker 3: this correct? No? Saying yes or no? No?
• 2:24
  Speaker 1: I named Erica, not Hubert.
• 2:27
  Speaker 3: Okay, got it. Your last name is h you No,
• 2:35
  Speaker 3: Hello Hubert Hubert.
• 2:40
  Speaker 2: Eric?
• 2:41
  Speaker 3: Okay? Got it? You live in Asheville, North Carolina.
• 2:45
  Speaker 1: No representative.
• 2:47
  Speaker 3: I have successfully canceled your subscription and will reroot you
• 2:51
  Speaker 3: to a customer representative canceled the wrong one. You can't Hello,
• 3:06
  Speaker 3: mister Hubert. My name is Joe King.
• 3:08
  Speaker 1: The text customer care.
• 3:09
  Speaker 3: How may I help you today? Okay? So, first of all,
• 3:12
  Speaker 3: my name is not Hubert Hubert. The system is wrong.
• 3:17
  Speaker 3: The animated system hurts me wrong. I'm sorry to interrupt you.
• 3:20
  Speaker 1: Who my computer says that this is Hubert Hubert from Asheville,
• 3:23
  Speaker 1: North Carolina.
• 3:24
  Speaker 3: Yeah, your computer is wrong because the animated system is jack.
• 3:29
  Speaker 2: Wait, you can't hear anything.
• 3:31
  Speaker 3: Are you saying our computer is messed up?
• 3:33
  Speaker 1: That that doesn't happen.
• 3:36
  Speaker 3: Well, it happens. It happened today.
• 3:38
  Speaker 1: What I don't understand you? My name is Erica. So
• 3:41
  Speaker 1: is your last name Hubert?
• 3:43
  Speaker 3: Then is that the issue? No?
• 3:44
  Speaker 1: I just told you my name is Erica. Okay, and
• 3:48
  Speaker 1: you want to cancel your subscription?
• 3:51
  Speaker 3: Yes, got it?
• 3:53
  Speaker 1: Okay, Well I'm going to put you back into the
• 3:54
  Speaker 1: system to do that.
• 3:56
  Speaker 3: We'll take two seconds.
• 3:57
  Speaker 1: Okay, please hold again? Stop web.
• 4:04
  Speaker 3: Hello Hubert Hubert? You you were sorry to see you go,
• 4:11
  Speaker 3: but are happy you are calling back. Did you care
• 4:14
  Speaker 3: to purchase a new service from us? No, we still
• 4:17
  Speaker 3: have your credit card on file. No, A thousand times? No, okay, God,
• 4:24
  Speaker 3: I will now charge your card four hundred and twenty
• 4:27
  Speaker 3: eight dollars and sixty eight cents.
• 4:30
  Speaker 2: Are you talking about?
• 4:31
  Speaker 3: Thank you, Hubert? Hubert?
• 4:33
  Speaker 1: Or are you Hubert?
• 4:41
  Speaker 3: Hello, mister Hubert, my name is Joe. No, I'm sorry. No,
• 4:45
  Speaker 3: cancel that one too.
• 4:46
  Speaker 2: I did not. They can't even get my name right?
• 4:49
  Speaker 2: Who is this all I.
• 4:50
  Speaker 1: Want to do?
• 4:51
  Speaker 3: Is cancel my subscription. Oh okay, well if you want
• 4:54
  Speaker 3: to do that.
• 4:54
  Speaker 1: Next step for me is just to tell you this
• 4:56
  Speaker 1: is a prank phone call.
• 4:56
  Speaker 3: From your boyfriend. Charles. I can have the automated system
• 4:59
  Speaker 3: to if you like, wait what wait, what's going on?
• 5:04
  Speaker 1: This is actually All Day from the radio show Brook
• 5:07
  Speaker 1: and Jeffrey other morning, and we're doing a prank phone
• 5:09
  Speaker 1: call on your boyfriend.
• 5:10
  Speaker 3: Set you up, Carl Thrill. Oh my gosh, So how
• 5:15
  Speaker 3: was it?
• 5:15
  Speaker 2: Huh?
• 5:16
  Speaker 3: How was your experience getting by radio show? I haven't
• 5:19
  Speaker 3: been that mad in years? Make sure to follow Brook
• 5:23
  Speaker 3: and Jeffrey on YouTube, Facebook, TikTok on Instagram. Does that
• 5:29
  Speaker 3: sound okay to you? Hubert?
• 5:32
  Speaker 1: You're the worst?
• 5:34
  Speaker 3: Brook In Jeffrey's phone taps on the twenties