064 - From Lobby Smells to Leasing Spells: A CX Deep Dive
What if your leasing process left a lasting emotional impression—not just a signed lease? In this insightful episode of Rooms with Ronald, host Ronald Harrington sits down with Gabrielle Gonzalez https://www.linkedin.com/in/gabrielle-gonzalez-96312315/, VP of Customer Experience and host of CX Unplugged, to explore how customer service in leasing can go from transactional to transformational.
From the moment a prospect walks in, every interaction carries weight. Gabrielle shares her expert perspective on why first impressions matter, how to balance automation with authenticity, and what it…
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