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Why Customer Loyalty Starts with Smarter Tech with Thuy Adomitis

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Thuy Adomitis didn’t plan on joining the auto industry—until a grueling 14-hour car-buying ordeal sparked a career that’s now reshaping how dealerships communicate. In this episode, Thuy shares her journey from that fateful purchase to leading sales at Mia Labs, where she’s helping dealers replace “Franken-systems” with AI agents that never sleep and never miss a call.

The conversation dives into how Mia’s voice AI is transforming dealership operations by handling everything from inbound sales inquiries to service scheduling and parts availability checks. Thuy explains how…

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