Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / The difference between a random contact and a real buyer
Transcript
- 0:00Hello and welcome to the podcast.
- 0:02Before we begin, today's episode is going to be a noisy one
- 0:05because it's a weekend. The kids are having catechism
- 0:08classes and I'm outside church making today's recording.
- 0:12So there's going to be some noise in the background.
- 0:15Now, we're not here to discuss my kids or their faith today.
- 0:18I'm hoping that we're going to be able to look at, OK, how to
- 0:23determine who is the customer, who is the lead, who is the
- 0:26client, who is a prospect? How do we know if people are
- 0:28interested? How do you know if somebody's a
- 0:30workout pass, whether we should just get rid of them, when we
- 0:32should give up all these kinds of issues.
- 0:36That's what I want us to look at today.
- 0:40Now confession, this is not going to be a very structured
- 0:43episode because I'm currently looking at the person's profile
- 0:47right now in LinkedIn that inspired, that's going to
- 0:52inspire today's episode. And rather than sit down and
- 0:55collect my thoughts because I'm, you know, things are piling up.
- 0:58So if I say, let me look at this thing, let me digest it.
- 1:00Let me tease out all the issues that are involved.
- 1:02It'll take a long time and then I'll forget.
- 1:05But as a post that caught my my attention because the lady, she
- 1:09complained, she said she spent two years chasing people who are
- 1:13never going to buy. I repeat, the lady said she
- 1:17spent two years chasing people who are never going to buy.
- 1:20And then you know how our thoughts on the whole process is
- 1:23what is what followed. So I figured, let me just attend
- 1:27to this thing now. No, no, no, no, because if I say
- 1:29I'll do this thing tomorrow, I'll forget.
- 1:31And I think that this is really important because there are lots
- 1:34of other people who are business owners who have spent.
- 1:37Two years. Chasing somebody and they didn't
- 1:40close. But she actually is a sales Rep.
- 1:43So a sales Rep, I would like to explain sales Rep now an
- 1:46employee basically. So she works for someone else
- 1:48and she's she's responsible for bringing in sales.
- 1:51And then there are also sales reps who have spent. 2.
- 1:55Years chasing somebody and then the deal didn't close.
- 1:58Now, if you are a regular listener of the podcast, you'll
- 2:02remember that maybe last week I'll be a week and a half, two
- 2:06weeks we already discussed. Something like this where
- 2:08somebody complained that the guy spent six months.
- 2:12Chasing a customer and the customer didn't, you know, the
- 2:14thing didn't click. And so we had looked at whether,
- 2:17you know, six months is a reasonable time, whether six
- 2:19months is too long. And we went into the differences
- 2:23between the simple sales scenario and the complex sales
- 2:26scenario, just so that you can understand all the factors that
- 2:30go. Into a sale so that you will now
- 2:35know that if you've been on the matter for two years, you're
- 2:38wasting your time. Or whether you've been on the
- 2:40matter for six months, you've only begun.
- 2:43Or whether you've been on the matter for 36 hours and you know
- 2:46that, OK, you spent too much time.
- 2:48Because whether 36 hours is too much time or whether two years
- 2:52is reasonable. Or whether six months is just
- 2:56posting stage. It depends on a lot of factors.
- 3:00So if you're new to this podcast by the time you're done, just
- 3:06use Google Gemini or whatever and then ask it whether I have
- 3:09made any podcast episode before concerning simple sales and
- 3:13complex sales. Then it's going to the AI tools
- 3:16because it looks like my podcast was my podcast is now being
- 3:20indexed well in in all these AI machines.
- 3:25So you can ask them and then they're going to give you the
- 3:27episodes where I talk about these sorts of things.
- 3:29And then you listen to it and you get caught up to speed, you
- 3:31get the background. So the bottom line, what I'm
- 3:34trying to say is that the fact that you chase somebody for two
- 3:36years and the thing didn't click, it does not mean it was
- 3:41bad. It does not mean they were never
- 3:44going to buy. It depends on whether you're in
- 3:47a simple sale. Or a complex sale.
- 3:49And it depends on how complex The thing is.
- 3:51So for instance, let's say sale of aircraft.
- 3:54For instance, if you want to sell aeroplane to somebody who
- 3:58is starting up an airline, 2 years sounds just about right.
- 4:03So it depends because people who want to set up an airline, who
- 4:06want to buy airplanes and you know, stuff like that, there's a
- 4:10lot that they have to consider. Safety track record,
- 4:14international airline, airplane, Abbey Airport, air industry
- 4:22guidelines, local industry guidelines, the terms of the
- 4:26partnership agreement, service contracts.
- 4:29Like there's a lot that they have to look for.
- 4:32So my guess is if what she says is aeroplane, then two years is
- 4:36a reasonable something. But of course, if what you sell
- 4:40is real estate, you're selling house or you're selling car,
- 4:44you're chasing somebody for two years, it just means you didn't
- 4:47get the memo that they're not interested.
- 4:49So I'm not going to comment on whether two years is reasonable
- 4:54or not because the answer is it depends.
- 4:58So just try and look for the podcast episodes where I talk
- 5:00about simple sales and complex hill scenarios, the different
- 5:03elements that go into it. And then you will now be able to
- 5:05decide yourself whether you have been chasing somebody for two
- 5:09years, you should be frustrated or whether you have been chasing
- 5:13somebody for two years. And that's just the opening
- 5:16sample. That's just normal toasting
- 5:17levels like that's just how it is.
- 5:20So it depends. But I'm not one who would say
- 5:25you'll be chasing somebody for six months or begin the
- 5:27frustrate. No, it's not.
- 5:28It's not like that. It's not like that.
- 5:31Whether six months is too long or too short, whether two years
- 5:34is too long or too short, it depends.
- 5:36We have to look at it on the context to context level now,
- 5:40the lady continues. She said that she had wasted two
- 5:44years of her life and with that in a sense.
- 5:47I agree. If you're in the kind of sales
- 5:51scenario where a two year sales cycle is too long, then yeah, in
- 5:56that case you have wasted two years of your life.
- 5:59Now, this is the reason why I keep on telling business people
- 6:01and sales people and they don't quite understand.
- 6:04I keep telling people that when you're talking to somebody,
- 6:07because people are afraid of no, they do everything to avoid
- 6:09somebody saying no, I'm not interested.
- 6:12But here's the deal. If somebody says yes, that is
- 6:15good, very good, because it means that you have concluded,
- 6:18you have gotten business, you will get money, your account
- 6:21will do ping him. So if somebody says yes, that is
- 6:24good. Now, some people think that if
- 6:27somebody says maybe they think it's good.
- 6:29But I'm here to tell you that maybe you are wrong and.
- 6:33Then some people think that when you hear no, no is bad and I'm
- 6:36here to tell you that you are wrong.
- 6:38If they say yes, it is good because you hear ping him.
- 6:42If they say maybe, maybe it's a very bad thing to hear because
- 6:49all that, maybe, maybe. Let me think about it.
- 6:52Committee we meet, let me talk to chairman, let me talk to my
- 6:55wife, let me talk to my lawyer, let me talk to my husband.
- 6:58I'm coming. I'm praying on it.
- 7:00My spirit is telling me all those maybe, maybe, maybe, maybe
- 7:03thing that is how you can waste two years of your life because
- 7:07somebody has been telling you maybe.
- 7:09Oh, I'm sorry, I was out of the country.
- 7:11I missed your memo. I haven't spoke to chairman.
- 7:14Chairman went for his daughter as well.
- 7:16All those made all those. That's how you waste two years
- 7:19of your life when you hear no, no is good.
- 7:24Because if somebody tells you no now, no thank you.
- 7:26I'm not interested. Tell the person thank you.
- 7:28I appreciate the honesty. And then ask for a referral.
- 7:33Do you know anybody else who might be interested in blah blah
- 7:35blah? If they know, they will give
- 7:38you. If they don't know, then good.
- 7:40You now walk away. Before you walk away, drop your
- 7:43flyer, drop your business card, and then you leave.
- 7:46No is very good because when somebody tells you no, you now
- 7:49know that you're not going to waste your time in chasing
- 7:52people who are never going to buy.
- 7:55You tell them thank you and then you move on and start looking
- 7:58for other people who might be interested.
- 8:01So please salespeople, business owners, let us re rewire our
- 8:06brains. Yes is good because it means
- 8:08we're making money. No is your second best answer.
- 8:12If they tell you no, leave. You will save yourself time.
- 8:17Anybody who is telling you maybe maybe I'm coming, I'm coming,
- 8:21maybe this, maybe all that maybe is is wrong, wrong.
- 8:26You're wasting your life. So as much as possible push for
- 8:31a yes or push for a no. Anything that is not yes or no.
- 8:34Is even just Christ said it, it should be yes or no.
- 8:38Anything else is from the devil is from the devil.
- 8:40You're wasting your time. If you hear yes, good.
- 8:43If you hear no good, anything that is in between you anyway.
- 8:50Let me just leave it like that. Let me just leave it like that.
- 8:54So the lady said she was reviewing her pipeline from
- 8:57previous quarters. Oh, by the way, when sales
- 8:59people say pipeline, we just mean how many people are we
- 9:01talking to anybody, they are talking to that person there for
- 9:04pipeline, you know, because it's like, it's like a petrol
- 9:10petrochemical engineering. So something is passing through
- 9:12the pipeline, the two entire refinery, from the refinery, you
- 9:15know, you now process it, you now make kerosene, you now make
- 9:19liquefied natural gas, you now make petrol, you now make, you
- 9:22know. And so everything on our
- 9:23pipeline, anybody you're talking to that's in the pipeline, some
- 9:27of them will manifest into $1,000,000 deals, that's good.
- 9:29Some of them will manifest into million naira deals.
- 9:32That one is good. Some will manifest into, you
- 9:35know, hundreds of thousands, that one is good.
- 9:37Some of them will manifest into, you know, 10 thousand, 5050
- 9:40thousand. Well, it's not as if it's bad,
- 9:43but you know, we'll manage it. So that's anybody you're talking
- 9:46to, that's what we call pipeline.
- 9:48So this babe now shows now reviewing our pipeline from the
- 9:52previous quarter. Now when we say quarter, we just
- 9:55means that we break up the year into 3 three months, Abby, yes,
- 9:59we break the year into four. And because we have 12 months,
- 10:01that means the quarter is 3 three months.
- 10:04So whenever, whenever somebody says previous quarter, they just
- 10:07mean the last three months. So now we are in this is 1st of
- 10:11March as at the time of this recording.
- 10:13So previous quarter will now mean that she was looking for at
- 10:17her records from December Abbey December backwards December,
- 10:23November, October good. So October to December of last
- 10:27year. So the babe now was going
- 10:30through all the all the convo where she's been having now from
- 10:36October to December of 2025. And then she realized that
- 10:41dozens of names, but I always say doesn't, you know, doesn't
- 10:44mean 12 now. So it's not just 12 people.
- 10:48It was was not just 12 people, was not just 24 was not just 36.
- 10:52You say dozens and dozens. She say hundreds of
- 10:55conversations, countless of hours of her time that it was
- 10:59wasted. It was wasted because the deals
- 11:02went nowhere. People ghosted and ghosted.
- 11:06Opportunity approved opportunity.
- 11:08That was not an opportunity after all.
- 11:11By the way. You see, this is the reason why
- 11:12I say we should be keeping ACRM because my relationship
- 11:15management tool, because it's a place where we keep all our
- 11:17contacts. We house the records of the
- 11:20people that we're talking to, the things that we discussed,
- 11:22things like that. You know, it helps us.
- 11:23You can go into your CRM and look at your conversations and
- 11:26say you know what? This is bro.
- 11:29Chukudi that I've been following for the last three years, I know
- 11:32that he sounds like he's a good guy and everything, but I'm
- 11:35looking at the record now. Me and Chukudi, we don't they
- 11:37young for three years. Nothing is coming off this
- 11:39thing. Let me just close this account.
- 11:41Let me delete chukudi from my phone.
- 11:43You can only do that if you have ACRM and it will be the right
- 11:46thing to do. That's assuming you assess
- 11:49everything. Well, it will be the right thing
- 11:50to do because all the time you you're, you spend not chasing
- 11:54chukudi, you can spend it chasing other people who might
- 11:57end up paying you. Good money at the end of the
- 11:59day. So please we need the CRM so
- 12:02that just like this lady looked at her pipeline and she started
- 12:06to delete countless of names. Sorry, no.
- 12:09Countless. What did she say again?
- 12:12Dozens of names, hundreds of conversations.
- 12:15Begin the delete, delete, delete.
- 12:16We need to get some people off our table because I've taken too
- 12:20much space in our in our mind, in our brain.
- 12:23You wake up in general. You're thinking Brochu Cudi.
- 12:25How will I continue this conversation?
- 12:28Then? By July of 2026, you're still
- 12:31thinking Brochu Cudi. How will I close this deal now?
- 12:34By December of 2026, you're still thinking Brochu Cudi.
- 12:37How will this thing connect and then you wake up in 2027 again,
- 12:40like, oh, come on, It was a complex sale scenario, but this,
- 12:48this sales, this, what's it called now?
- 12:52The length of time it takes to close a deal.
- 12:54What's it called again? Oh, forgotten.
- 12:56So I should be writing all these things now.
- 12:59Sales cycle. So this sales cycle is taking
- 13:02too long After a while, just delete this thing.
- 13:04You can't just be waking up and then Brochu, could you be taking
- 13:07up space in your head rent free for what?
- 13:11When the other fish in the market delete Brochukudi and
- 13:14then move on. Start looking for other people
- 13:16to to do business with. So good.
- 13:21Now this babe said she had been calling all of them prospects,
- 13:24but most of them were just leads and she had no idea that there
- 13:28was a difference. I repeat, this lady had been
- 13:31calling everybody she's talking to.
- 13:32She's saying now prospect, but meanwhile, all of them are just
- 13:36leads. And she had no idea that there
- 13:38was a difference. And I'm glad that more sales
- 13:42people and more business people are talking about these things
- 13:44now, because on the podcast, I try and make these definitions.
- 13:47Some of you think I'm being academic, but no, I'm not being
- 13:49academic. If you have the wrong
- 13:51definition, you're going to be treating people the wrong way,
- 13:54treating people the wrong, wrong, wrong, wrong, wrong way.
- 13:56All right. So if you're looking for wife
- 13:59material and you're calling some people wife material, meanwhile
- 14:02they're not really wife material.
- 14:03It is yourself you're deceiving because you find out that you're
- 14:05spacing, you're spending your time chasing wife material,
- 14:09meanwhile you understand the person was not suitable.
- 14:13It's your fault. It's the same thing.
- 14:15Some people think they're dealing with husband material,
- 14:17but they don't know that what they're dealing with is time
- 14:19wasters or they're dealing with Yoruba demons.
- 14:22If you classify somebody correctly as a Yoruba demon,
- 14:25when you're with that person, you will now know that OK, this
- 14:27one a Yoruba demon. So now just play where we they
- 14:30play. So at the end of the day, you
- 14:32have nobody to blame. You know, by yourself, you saw
- 14:35the person you labeled the person well and you know you
- 14:40call it is by what it is. So it's not everybody that has
- 14:44the prospect. It's not the lady had no idea
- 14:48that there's a difference. This is the difference in sales
- 14:52or in business. Any single time we have
- 14:54somebody's phone number or contact detail or e-mail address
- 14:57or something, that person is just a contact.
- 15:01I repeat, just the contact. Sorry for noise in the
- 15:04background. Some children finish their
- 15:05classes then, you know, they're just running around being a
- 15:07nuisance. You know, that's the benefit of
- 15:10catechism class. Now you know your, your parents
- 15:14come and drop you in church and they take off.
- 15:16So when you finish class early, you just be playing football
- 15:19when they come, you know. So anyway, anytime you have
- 15:23somebody, contact details and all that, the person is just a
- 15:25contact. That's all, just a contact.
- 15:29All you have is a phone number, that's a contact.
- 15:32The next thing you're trying to do basically is you're trying to
- 15:34figure out if the person might be interested in your product or
- 15:36your service. That is what makes the person a
- 15:38prospect. A prospect is somebody who,
- 15:41well, we've had a chat, it looks like they might be interested in
- 15:44the product, might be interested in the service, maybe there's
- 15:46some room, there's a prospect, but then a lead.
- 15:50A lead is when there's some serious intent.
- 15:54You don't have the serious intent here, so we'll now chase
- 15:56this thing down. Then after lead, the person is
- 15:59now a deal. A deal means we have a serious
- 16:02proposal on the table and we are now chasing this person.
- 16:06So we need to know who it is that we're dealing with.
- 16:10If you look at your phone and you have 5000 contacts and you
- 16:13tell yourself you have 5000 prospects, you are deceiving
- 16:16yourself. No, you have 5000 contacts.
- 16:19Until you talk to everybody and try and get a sense of who might
- 16:22be interested, you don't have a prospect.
- 16:24All you have is contacts. When you've actually had
- 16:27interactions with the person, you've had phone calls, you have
- 16:29emails, you've had Whatsapps and looks like they might be
- 16:32interested, Good, we can call them a prospect now when we're
- 16:36talking to prospects because there's some prospects that you
- 16:39know might be interested. But The thing is, some people
- 16:41might be interested but they don't need you in 2026.
- 16:43Maybe they need you in 20-30. It's reasonable because I mean,
- 16:49like, think about it, there's some of you listening to this
- 16:50podcast now who are interested in my consulting service, but
- 16:54right now you don't get money or maybe you're not at that stage
- 16:57in business. So there's some people who are
- 16:58listening to my podcast in 2026, you know, who might be
- 17:01prospects, but honestly speaking, they're not going to
- 17:03be ready until 2028. It's just normal.
- 17:07It's just normal. That's just how life is.
- 17:10So we need to know who it is we're dealing with and so that
- 17:12we can start sorting these people out accordingly so that
- 17:15we'll know. Who to invest time with and how
- 17:19much time to invest. So it starts off as a contact.
- 17:23You just have a phone number, you just have an e-mail address.
- 17:26You call the person you visit the person you WhatsApp the
- 17:29person you people will jam, you will talk.
- 17:31Oh, this person might be interested.
- 17:32OK, this is a prospect. This person is not interested.
- 17:35OK, no problem. Leave them in relationship
- 17:37nurturing campaign. You go to send them WhatsApp,
- 17:39you go to send them e-mail. Let them be seen your profile
- 17:42from time to time so that if anything changes, they'll call
- 17:44you to say, babe, how far. Then when you have prospects,
- 17:51you continue to talk to them. Continue to talk to them.
- 17:53This one has serious intent. It looks like we're making
- 17:55progress. Then that person is a lead.
- 17:59By the time you drop proposal on the table, that look, we'll do
- 18:02this for you, we'll do this for you.
- 18:04All you have to do is just send us $2.5 million.
- 18:07This is one that now that we have a deal, you market in your
- 18:11CRM as a deal. And then you discuss with your
- 18:14sales manager so that your sales manager can help you so that you
- 18:17will pursue this thing well. And then you close this deal and
- 18:20then you collect your Commission.
- 18:24So yes, this lady is right. We need to be categorizing all
- 18:27these things well. Very properly, very properly.
- 18:30And so let me move on. So this lady said that she
- 18:32learned this thing the hard way. That is why we have this
- 18:36podcast, my brothers and sisters, so that we don't all
- 18:38have to learn the hard way. I've already learnt the hard way
- 18:41for you. I've already cried and cried and
- 18:43cried over deals that did not. OK, Well, I haven't cried
- 18:46actually. I haven't cried because of
- 18:47money, OK? I've cried because of
- 18:48relationships but not money. But I'm just saying that I have
- 18:51suffered so that you do not have to suffer, right?
- 18:56So listen to this podcast, not just mine.
- 18:59Go and listen to any podcast like this, whether it's aimed at
- 19:02Nigerians or whether it's aimed at people, you know, that's the
- 19:05whole point. So listen.
- 19:09So where was I now? So this is what she learned the
- 19:14hard way. She assumed that if somebody
- 19:16fits the ideal customer profile, they work in the right industry,
- 19:19they have the right title and they run the company of the
- 19:21right size, everything looks perfect.
- 19:24For her, that was enough that somebody just matched the
- 19:27description. So if that kind of person
- 19:31reached out to her, she will chase them, she will e-mail
- 19:33them, she will call them either until they buy until they block
- 19:39her or they ask her to stop. In fact, let me comment on this
- 19:43something here, please. I beg salespeople and business
- 19:45people. If people are blocking you, is,
- 19:48is is a sign that there's, there's a problem with your
- 19:51sales process. I beg, I beg.
- 19:53It's not a thing of pride that somebody's blocking you.
- 19:56If somebody's blocking you, it means they are not interested.
- 19:59If somebody's blocking you, they're not interested.
- 20:01So like back in university days now?
- 20:05I was in, I started off in Angola Hall, you know, as a jam
- 20:08bite. Then the first year babes when
- 20:13in what's it called? I can't remember that hall
- 20:17opposite Angola Hall. Then the big, big babes were in
- 20:19Morimi Hall. So for those of us now who?
- 20:22Wanted. To bite more than we can chew.
- 20:24You know young boys going to go and chase big babes in Morimi
- 20:28Hall. You know, it gets to 1 stage
- 20:29where by the time you knock, before you open, the girls will
- 20:34shout inside, They'll say, ah, La Baquet is not around, you
- 20:36know? So if it gets to the stage where
- 20:40they're shouting at you that La Baquet is not inside you, you've
- 20:42gone too far. You're being too persistent,
- 20:46you're being too pushy. La Baquet is not interested.
- 20:48It's the same thing in business. By the time somebody's blocking
- 20:50you, there's a problem with your sales process.
- 20:52So it's not a thing of pride. In fact, I would prefer that you
- 20:56do not get blocked at all because when people block you,
- 20:59what happens is these mobile carriers, you know, MTN true
- 21:02color glow or whatnot, I don't know how they do it, but somehow
- 21:06they share information. Before you know it, somebody
- 21:08will throw you, will call you on true color and the thing that
- 21:11will flash. So you try and call somebody on
- 21:13true color, they think that will flash.
- 21:14I have seen this thing happen. The other person will see on
- 21:17their phone, they will see 97 people have reported a spam.
- 21:21Or blocked by 100 people. These things affect our
- 21:24credibility. So please, we don't have to
- 21:26continue on to the extent that somebody will now block us.
- 21:29Please, please, it is a bad thing.
- 21:33It is a very bad thing. It is a very bad thing because I
- 21:36have seen it. Before networking session, you
- 21:40know, British Council event, you say, oh, yeah, cool, let me have
- 21:44your phone number. Sure, no problem.
- 21:45I'll flash you. What's your number?
- 21:47All right. And then the person flashes.
- 21:49And then on the other person's phone, it just shows that, oh,
- 21:5197 people have 97 people have reported this number as spam.
- 21:56Do you think that gives a good impression?
- 21:59Please, business people, let's not continue until they block
- 22:01us. It is a bad sign even if you try
- 22:04to get in touch with somebody and then the person sees cause
- 22:07look, we're in Nigeria, we are in Nigeria.
- 22:11If somebody sees six people have reported this number as spam or
- 22:14this contact has been blocked by 12 people, the first thing
- 22:17anybody will assume is that you are into 419.
- 22:21They won't know that it's just simple business.
- 22:23It's just simple market and you are being over persistent.
- 22:26So we shouldn't continue on today.
- 22:27Block us please. We shouldn't.
- 22:30OK. Once we know that somebody's not
- 22:33interested, I beg lean back. That's what we do.
- 22:36Like Fat Joe, Lean back, lean back.
- 22:40I know some of you won't know that song.
- 22:43So lean back, I beg when they're not interested.
- 22:47So from her, she said a prospect is someone who fits the profile
- 22:50and has demonstrated interest. Maybe.
- 22:53OK, let's agree, Let's agree. A prospect is just anybody who
- 22:57is interested, anybody who is interested.
- 22:59That person is a prospect. But people who are interested
- 23:03don't always have a sense of urgency.
- 23:06Like right now I am interested in buying a car because I am
- 23:10tired of driving second hand. My AC has packed up and I need
- 23:14250 GS to fix this thing. At first I told my wife no I'm
- 23:19not doing that but then by the Abuja heat has summered the life
- 23:24out of us and in fact one time was stuck in traffic.
- 23:27One tractor that not tractor. This truck that packs dirty.
- 23:32Just pass by the exhaust pipe was doing all of us are now
- 23:36coughing and then whatever smelling refuse on top of that.
- 23:39I thought to myself I say self don't be punishing yourself like
- 23:42this. So I told her OK babe you know
- 23:44what don't worry the next one that comes in I'll fix this AC
- 23:47first. But The thing is I'm tired of
- 23:49this life can't be why am I driving second hand car?
- 23:53Why? So I'm interested, but The thing
- 23:59is. I'm not currently in the market
- 24:01for a car and I don't have a sense of urgency to buy a car.
- 24:05So when you're in front of a prospect, these are the kinds of
- 24:08things, these are the kinds of conversations that you should be
- 24:10having with people to try and figure out.
- 24:12Do they have a need? Are they interested?
- 24:14How serious is the interest? What is that sense of urgency?
- 24:17Do they have any timelines? Do they have any pressing
- 24:19concerns? That's all.
- 24:21Determine how you continue to flow with this person.
- 24:24So someone like me now if I go to, you know, a car lot and I'm
- 24:28talking to somebody and they don't ask me all these
- 24:31questions, they will assume that you have a lead on your hand or
- 24:34you have a good deal. No, but if you ask me questions,
- 24:37you realize that I'm only just doing research now.
- 24:41Just research, writing research. No, BC I already have millions
- 24:46on hand or that I have a desire. Like when I went to one car a
- 24:50lot, I was looking at one car and then, you know, lady came
- 24:54and approached me, you know, because of my pot belly.
- 24:56You know, I look like I come from money, you know, and in
- 24:59Jesus name, I know the money will come.
- 25:00When people see me, they see money.
- 25:02So this believer assumed that this, this brass is ready.
- 25:07You know, I tried to tell her that no, I'm just looking.
- 25:09No, I'm not looking. She thought I was trying to be.
- 25:11I was trying. To be she thought I was trying
- 25:14to be modest. Another guy came.
- 25:15I was looking at the cartoon from the way the guy was talking
- 25:18to this car about because it was the GAC I want to look at GSE is
- 25:22Grand Guangzhou Automobile Company.
- 25:24Those those people make some sick cars.
- 25:27Like bad, bad cars. Very correct right, sweet right,
- 25:32especially in military green and then black.
- 25:35So I was looking at the GS 8. That's how another guy came to
- 25:38come and look at me come and he was standing next to me.
- 25:41The guy was the way the guy was talking is like this guy really
- 25:43thinks I have 50 M to drop on this car right now.
- 25:48That was talking to me about how you know the Mercedes-Benz for
- 25:50his wife, about how his wife has wrecked it and something
- 25:52something that he just wants to sell it and then get the GS.
- 25:55Something in my mind, I'm thinking in Jesus name now I'm
- 25:57getting there. I will get there.
- 25:59People are saying the money in me, the money will come.
- 26:01The money will come. So you don't just look at
- 26:06somebody. The person has smooth skin.
- 26:08The person is a fine boy and the person has, you know, potbelly.
- 26:11So therefore the person is a Millennium, he's ready to buy
- 26:13the car, No? You engage people in
- 26:16conversation. Do they have a need?
- 26:17Do they have a problem? What's the vision?
- 26:19What's their timeline? You ask people, you walk up to
- 26:24someone, you say, oh, the GS 8, this is a wonderful car, isn't
- 26:29it? The person will say, yes,
- 26:30actually it's a very beautiful car.
- 26:34What brought you here in particular?
- 26:36I said, well, no, I just saw the signboard.
- 26:38Something something. I just started my coming and
- 26:39have a look and this stuff like that.
- 26:41How long have you been searching for a car?
- 26:43Searching for a car? No, no, no.
- 26:44I'm just here because I'm curious.
- 26:46Oh, really? Yeah, I'm just curious.
- 26:49I never even. You see the way you'll be asking
- 26:52questions like that. You'll be moving the
- 26:53conversation. You'll be able to know.
- 26:55Is the person serious? Is the person in one car?
- 26:57Pass. How long have you been looking
- 26:59for a car? If the person says, well,
- 27:02actually I've been on this for the last three months, This is
- 27:05the third. Dealership that I'm going to, In
- 27:07your mind, does this not now signal that this is a serious
- 27:10person? Be engaging people in
- 27:13conversations. Stop assuming that everybody
- 27:15you're talking to is interested or that they have an urgent
- 27:18need. Urgent need just means the
- 27:20person is ready to take action. Now, now, now, now, now.
- 27:23Or there's something that we can point to that will help us to
- 27:27figure out when this person will be ready to take action.
- 27:30So like this other gentleman. Now that was standing.
- 27:34Next to me all. Right, but funny thing is the
- 27:37babe didn't clock it because me, I looked the part.
- 27:40I'm a fine boy, my skin is yellow, skin is smooth and then
- 27:43I now have potbelly on top. So I looked the part and then my
- 27:48wife knows how to dress me well. So that day I was looking like
- 27:50money. She thought I was serious.
- 27:53She went away to go and talk with sales manager and you know
- 27:56what? Not but the guy that was
- 27:58standing next to me. To be honest, the guy looked
- 28:01like he was a traitor. But The thing is, while I was
- 28:05there, when we talked about how he mashed up, his wife had
- 28:09destroyed the Mercedes men's Jeep.
- 28:12He even showed me some pictures. He even mentioned the place in
- 28:17Lukwe where the car was being redone.
- 28:19But he's thinking of he's thinking of selling the car.
- 28:23He even asked me whether I know people who even buy cars in this
- 28:28sort of condition, whether because he's thinking sell it
- 28:31off and then just buy something new.
- 28:34I continue to follow the guy to yarn because, you know, I'm in
- 28:37sales so I like talking to people.
- 28:38So that's what I do. But this girl, the sales girl,
- 28:42she was not there. So she didn't get the benefit of
- 28:44all this conversation. But if she was there, she would
- 28:46have quickly figured out that oh, this boy where they fresh,
- 28:49this guy is not serious. This one that looks like he's a
- 28:51trader. This is the person that actually
- 28:53is ready to move forward. Should have invested time in the
- 28:56other guy. OK, so back to the LinkedIn
- 29:03post. So the lady in the LinkedIn
- 29:04post, you said that someone who fits the profile and has
- 29:08demonstrated interest, If the person has opened your e-mail
- 29:11more than once and they've asked questions, that shows what
- 29:14they're thinking. People who have engaged.
- 29:18Yeah, That is someone who is a lead.
- 29:20Yeah, I agree with you. Yes, this is someone who is a
- 29:22lead. And she said that these are the
- 29:26kind of people you chase. So yes, judging by horn
- 29:29criteria, if they open your emails more than once, then yes.
- 29:33OK, OK, see this e-mail thing. Sometimes we cause us serious
- 29:38problems for ourselves. Emails, eh?
- 29:43Oh, emails have the worst open rate.
- 29:45If you didn't hear me, let me repeat it again.
- 29:49Emails have the worst open rate. There are some countries that if
- 29:56you can achieve a 2% e-mail open rate, you have done well.
- 30:01In other words, there are some countries where if you send 100
- 30:04emails and people open to. You've done well, you have
- 30:06tried. That shows you how bad The thing
- 30:09is. Now, text messages, WhatsApp
- 30:12messages and these kinds of things have between 96 to 98%
- 30:17open rate. Meaning in other words, if you
- 30:20send 100 WhatsApp messages or 100 text messages, you know that
- 30:2698 of them were opened. Whether people responded or not
- 30:29is a different matter, but at least you know that I sent 100.
- 30:33You just. Know with full certainty in 2026
- 30:37that 98 or 96 people, they opened it now knowing that
- 30:45e-mail. Sorry that WhatsApp and text
- 30:48message have 96 to 96 eight percent open rate.
- 30:51Please, my brothers and sisters. Why do we keep insisting on
- 30:55sending emails? We're sending the message to the
- 30:59one place where we know people do not even open it, and people
- 31:05have gotten into the habit of even if they open the.
- 31:07Inbox and they see it. They will just look at the name,
- 31:09select select, select select select delete, select select
- 31:13select select select spam, select select select select.
- 31:17You know, move to move to this folder.
- 31:20Move to that folder. Business people listening.
- 31:26I beg. Professional salespeople
- 31:28listening, I beg. Stop relying on e-mail as your
- 31:32primary form of communication. If you're relying on e-mail as
- 31:35your primary form of communication, you are the one
- 31:37who is doing yourself in the January 2026 class that we had
- 31:46started on January 19th by the time we spoke about this thing.
- 31:50What The guy in the class who was into audio production who
- 31:54creates audiobooks for Nigerian authors?
- 31:56The guy said it. He said it's true.
- 31:58I said it's true. How?
- 31:59Give me a testimony, my brother, I'm listening.
- 32:02And the guy said he had been pursuing somebody for two whole
- 32:05years on linked on e-mail, on e-mail level 2 whole years.
- 32:12Now by the time we started training and I said all these
- 32:15things about open rates and the most effective form of
- 32:17communication, at least effective form of communication.
- 32:19Guess what my *** did? My guy called this person
- 32:24straight Monday morning and guess what happened?
- 32:27Guess what happened? The fixed meeting and before you
- 32:31know it, one week proposal was on the table, somebody that he
- 32:34had been sending messages for e-mail for two whole years.
- 32:41I didn't make this up. So you're a business owner,
- 32:45you're very good at sending emails, wonderful emails, you
- 32:48know, with beautiful PDF files attached to it and everything.
- 32:51Can you stop that thing, please? It has the worst open rate
- 32:55currently in 2026. If you're listening to this in
- 32:592086. Who knows, maybe business
- 33:01culture has changed and now? Everybody's opening e-mail but
- 33:05as of now in 2026, this thing has the worst open rate.
- 33:08Stop sending the damn emails. There's a time for sending the
- 33:14e-mail. What I recommend is this, when
- 33:17you have established rapport with somebody, when people are
- 33:19flowing, when people are making progress, then you can send
- 33:22e-mail with the invoice or you can send e-mail with the
- 33:25proposal, you know, with the full proposal, so they can print
- 33:29later or something. I mean, now you have established
- 33:31traction, they know you. You've gone past this toasting
- 33:34stage. They can open inbox and then
- 33:36look and then see that oh, Cecilia sent me an e-mail.
- 33:38Let me see what Cecilia wants, then they will click on it.
- 33:41But in the early stage, when you are a nobody, trust me, nobody
- 33:45is reading that e-mail. Please stop it.
- 33:49So it's possible that this lady's that is.
- 33:51Complaining here on LinkedIn, It's possible that she.
- 33:55Just she. Calls her own problem.
- 34:01Then she said if the person ask questions that show that they're
- 34:03thinking about their problem. In fact, this is where in my own
- 34:06opinion, this this this lady is missing the plot.
- 34:09It's not about them asking questions, it is about you
- 34:13asking questions. You.
- 34:14Are supposed to take the initiative.
- 34:16You are supposed to ask the questions.
- 34:18If you're waiting for people to start asking you serious
- 34:20questions, OK, I I don't even know how to explain.
- 34:27When I see professional sales people talk like this, the thing
- 34:29blows my mind. You're waiting for the customer
- 34:31to ask you the right questions. You ask the right questions.
- 34:37So like back to this example, we're standing in the GAC Abuja
- 34:42headquarters while looking at cars.
- 34:45There are two people there. One of them is a young man.
- 34:48OK, well, two of them are young men, but one of them is a much
- 34:52younger man who has a pot belly. The guy look robust, The guy
- 34:55look fresh. The guy looks clean.
- 34:57The guy looks smooth. The guy sounds king.
- 35:00He's standing in front of the the G8, the GS8. 50M price tag,
- 35:06this was a long time ago, you know that now cars, cars cost.
- 35:09So you can see that kind of car now and see that it's 50 M SO50M
- 35:13price tag is standing there. There's another person who is
- 35:15standing next to him. I won't say it looks wretched,
- 35:19but guy looks kind of looks like a trader.
- 35:22You're waiting for the person who's going to ask the right
- 35:24kind of question. It is not about who is asking
- 35:28the right kinds of questions. It is up to you, the salesperson
- 35:33to ask the questions. So 1 moment.
- 35:37I. Have to wind up a little.
- 35:42Sorry. There's meant to be some noise.
- 35:49OK, sorry about that. There are just some distractions
- 35:51in the background. I say let me just wind up to get
- 35:55rid of all this distraction. I don't want too much noise to
- 35:57come into the recording. Hence, where was I now?
- 36:00So you are the salesperson. Stop waiting for those two men
- 36:04who are in front of you. Stop waiting.
- 36:05Who's going to ask me the right questions, my friend?
- 36:08You are the one to ask the question.
- 36:09It is then you'll be able to figure out these two people that
- 36:11are standing in front of me. Who is the serious person?
- 36:14Who is the worker pass? Who should I engage with?
- 36:17Who should I disengage? Who should I tell?
- 36:19Get out of my shop And who should I tell Sir?
- 36:22Come and have a seat. It is up to you to ask the
- 36:26question. We are the sales people.
- 36:28We are the business professionals.
- 36:30It has never been up to the prospects.
- 36:33It has never been up to the client to ask the right
- 36:35questions. You are the specialist, my
- 36:36friend. Take charge.
- 36:38Ask the questions. Good morning, Sir.
- 36:42This is a wonderful car, isn't it?
- 36:44Oh, yes, it is. How long have you been looking
- 36:46for a car? You start from there.
- 36:51You don't know us. Go there and then you smile and
- 36:53then based on who is saying the right words, you.
- 36:57Anyway, for those of you who are salespeople who don't want to
- 37:00learn, continue. Continue deceiving yourselves.
- 37:04You now say clients are all serious.
- 37:05What do you mean they're all serious?
- 37:08Everybody will take care of their own self-interest.
- 37:10You're the one that is all serious.
- 37:11You don't know the kinds of questions to ask.
- 37:13Go and talk to your line manager.
- 37:15What are the kinds of conversations I should be having
- 37:17with people so I can figure out who is interested, so I can
- 37:20figure out who is, who is a lead, who has a, you know, where
- 37:26we have prospects for a serious deal.
- 37:28Go and learn from a line manager or go and listen to podcasts or
- 37:31go and use ChatGPT. Ask ChatGPT a couple of
- 37:33questions. I mean, the automobile space.
- 37:37I sell this kind of car. I sell that kind of car.
- 37:39I've been having problems with having conversations with people
- 37:43who come onto the showroom floor.
- 37:44Give me 10 examples of questions that I can use to ask people so
- 37:48that I can figure out who is interested, who is curious, who
- 37:52is ready to take action soon. It will give you some good
- 37:55suggestions, but please, never as a salesperson or as a
- 38:01business owner. Never ever, ever, never ever.
- 38:05You think it is up to the other person to ask the right
- 38:08questions. Never think that it is your own
- 38:11responsibility. And you forgive me for venting
- 38:14listening to verge me sometimes so.
- 38:19Let's see, she stopped spending hours crafting perfect emails.
- 38:23This is also another thing that pains me.
- 38:26This is also another reason why I say stop with the e-mail
- 38:27thing, because you don't realize it.
- 38:29You want the e-mail to be perfect.
- 38:30You start work at 9:00. Before you realize it, it's
- 38:321030. You're still on.
- 38:34One e-mail. Meanwhile, if you have picked up
- 38:36the phone and called this person, it's been 2 hours, you
- 38:40don't think you could have made progress in a 2 hour phone
- 38:42conversation? Anyway, so she spent hours
- 38:49crafting the perfect emails to people who never hear from her.
- 38:54Let's see. Anyway, later on, the lady in
- 38:58the message in that's on the in the the LinkedIn post, she says
- 39:02that most sales training don't tell you something.
- 39:05They don't tell you that you can't turn the lead into a
- 39:07prospect through persistence alone.
- 39:11And this is where I say this lady is wrong.
- 39:13This lady is she's she's wrong. If your sales trainer, your
- 39:17sales manager, your sales, whatever, hasn't taught you
- 39:19about this difference, then you are with the wrong person.
- 39:24You hear me? If you're listening to this
- 39:27thing right now, your sales manager, your sales trainer,
- 39:31your sales coach or whatever has not spoken about things like
- 39:34this. At this very basic level.
- 39:37You are with the wrong person. Go and look for somebody else.
- 39:42It doesn't have to be me, but go and look for somebody else.
- 39:44Because. Any sales trainer worth the
- 39:46assault? Any manager worth the assault?
- 39:47Would teach you all of. These things because sales
- 39:50manager, definitely they are rated on your own performance.
- 39:54If you perform well, people will clap for your sales manager.
- 40:02Anyway, it's a pity that lots of Nigerian sales people are are
- 40:05suffering. Then let's see.
- 40:12OK, so now the lady says in the LinkedIn post that your job is
- 40:15not to manufacture that feeling of when somebody's interested.
- 40:19And my sister, I agree with you wholeheartedly and I'm glad that
- 40:23you have seen the light. And in fact, let me say now,
- 40:26loud and clear, sorry, let me wind out the window again.
- 40:29The distraction that was here, the distraction has left.
- 40:32So let me wind down. All right.
- 40:38What was that? Sorry, I'm calling a human being
- 40:40a distraction, and you're just one of these things.
- 40:43So she said your job is not to manufacture interest.
- 40:46My sister, I agree with you. Which is the reason why when
- 40:49people say that a salesperson job is to convince somebody to
- 40:52buy, I quickly check you. I say convince what?
- 40:56It is not your job to convince nothing.
- 40:59It is not your job to manufacture nothing.
- 41:01It is not your job to inspire interest.
- 41:03Like no, what we do in sales is we look for the person who is
- 41:06interested already and then we blend, we align.
- 41:12So if you are the salesperson on the floor of GAC Guangzhou
- 41:17Automobile Company, you are the headquarters in Abuja. 2 young
- 41:21men work in front of you, one of them looking smooth, looking
- 41:25clean. You're the one looking kind of
- 41:28rugged. You know, it is not your job to
- 41:31entice the clean boy to buy. No who?
- 41:37It's your job to figure out of these two gentlemen in front of
- 41:39me who is actually interested? The person that is interested.
- 41:43Align, blend. The job not to manufacture
- 41:49nothing. The job is not to convince
- 41:51nobody. Your job is just oh, I'm here.
- 41:55There's some prospects who is interested.
- 41:58OK, who looks like they're ready to take action soon.
- 42:00OK, who seems like they're serious OK, these ones that look
- 42:04like they're not serious well, I'll be sending them WhatsApp
- 42:09message e-mail message happy new month message once in a while
- 42:13this sort of one that looks as if they're interested, but I
- 42:15can't quite figure out that timeline and no problem.
- 42:17I would have followed them. They Yan I will keep in touch
- 42:19somehow sharp until I figure out who is ready.
- 42:22Then this one over here who looks as if they're interested
- 42:25and they might be ready to go soon because this guy keeps on
- 42:28talking about like the next three months, the next four
- 42:31months. This one looks like he's a
- 42:32serious person. Let me align.
- 42:36That, my dear friends, is what sales is.
- 42:41We're not in the business in the business of convincing anybody.
- 42:44We're in the business of figuring out who was already
- 42:46interested to begin with, and then we run with it.
- 42:55So the lady ends this post by saying that nowadays she still
- 42:58talks to plenty of leads, but as she pours her energy into
- 43:01prospects, is that even correct? She talks to plenty of leads,
- 43:07but as she pours her energy into prospects.
- 43:09OK, yes, yes, yes, she's correct.
- 43:10She's correct. And my dear friends, that is the
- 43:16challenge. Now that lies before us, how can
- 43:20we figure out who is merely a contact?
- 43:23Who is a lead? Who is the prospect?
- 43:25When do we have a deal? All these questions are
- 43:28important because they tell us where to invest our energies in.
- 43:32If you're able to tell the difference, then when you wake
- 43:35up on a Monday morning because it's Sunday at the time of
- 43:37making this recording. When you wake up on a Monday
- 43:39morning and you know that you have 5 deals on your plate, oh
- 43:45you be a fool if you don't start your day 9:00 in chasing the
- 43:51five deals that are actually on your table.
- 43:54Then after you are done with the five deals now on your table, it
- 43:58is then you can now continue to process the other leads that you
- 44:02have to see what you can squeeze from that.
- 44:05After you are done with the leads, it is then you will now
- 44:10go back to the prospects that you're talking to.
- 44:13I'll follow up on those ones. Then after that you will now
- 44:17start talking to just the general contacts that you have.
- 44:20To see who else is, who else is, you know who else is juicy in
- 44:24the pipeline, you understand? So forgive me that you know I'm
- 44:28not using professional language because you know who else is
- 44:30juicy. In fact, that doesn't sound
- 44:31right. OK, note to self, don't say
- 44:35juicy again. So that is the question for the
- 44:42Nigerian business owner. That is the question for
- 44:44Nigerian salesperson. So that when you wake up, you
- 44:46can invest your time accordingly.
- 44:48You will always wake up first. And you pay attention to the
- 44:51deals, the people that are close to money, let's see where those
- 44:54ones are. And then the people who deserve
- 45:00the least amount of your time. See, when I say people who
- 45:02deserve the least amount of your time, please don't be angry.
- 45:06I know that. Everybody is created equal with
- 45:09equal dignity before God. But this is just about business.
- 45:12This is about business when it comes to business, when it comes
- 45:14to sale, not everybody deserve your deserves your time.
- 45:16Everybody deserves your respect, yes, but not everybody deserves
- 45:20your time. So me, I'm worthy of respect.
- 45:22But honestly speaking, when I was on that floor on, on at
- 45:25Guangzhou, Guangzhou Automobiles, the headquarters in
- 45:28Abuja, when I was on that floor, honestly speaking, the lady
- 45:30should have diagnosed. Well, I figured out that this
- 45:33young boy with fine skin and with the potbelly, he's not
- 45:36worthy of my time, at least not today.
- 45:40So I've collected my phone number or.
- 45:42Something unless you should have figured out that oh, this guy
- 45:46that came in here and I was looking one kind.
- 45:49This person is worthy of my time and attention today.
- 45:54I should follow up with him now. Now because not only has him
- 45:58been looking for a car, he has been looking at it for the last
- 46:00two months. The reason why he's looking for
- 46:02a car is because his wife has wrecked the Benz Jeep.
- 46:06In fact, he's even wondering the Benz Jeep that he is fixing.
- 46:10Is there anybody that he can sell it to now and just cut out
- 46:13of this thing and then he's now even thinking of buying?
- 46:17Automobile and. The reason why he wants to buy
- 46:18the GS 8 is so that he can use it for himself.
- 46:25Then the. Benz CC class something
- 46:29something something you give that one to his wife since his
- 46:32wife has a history of destroying cars, if she destroys that one
- 46:35you know you know won't really paint him so you.
- 46:42Have to be good. Learn how to have these
- 46:45conversations. And learn.
- 46:47How to filter people, How are you going to learn these things?
- 46:49Well, that's the reason why I have the podcast.
- 46:51So listen and if you want to get in touch with me, you can call,
- 46:54send me a text message or a WhatsApp message on 08064662140.
- 47:00You have a problem with trying to figure out who is serious,
- 47:03trying to figure out who is Wakapas?
- 47:04It's not a problem. Reach out to me.
- 47:06Let's have the conversation and let's see how we can help you
- 47:08make your sales process better. If you're looking for free
- 47:13coaching, that's not a problem. Just tell me.
- 47:15But then I will answer one question only.
- 47:19But then if you want us to go in depth and look into some issues
- 47:22and try and sort out, you know, one or two things, pick up your
- 47:25systems, make sure that you have processes in place, Make sure
- 47:28that everything is working all right.
- 47:29We will have to look at paid coaching options, whether hourly
- 47:33or whether daily or whether weekly or whether monthly or
- 47:37whether quarterly. So that's it.
- 47:40Thanks for your time and attention.
- 47:42I will catch you all some other time.
- 47:44But a note of warning, the person that signed off this
- 47:46post, the person that created the post, what she does is she
- 47:49teaches AI to people that they can use to understand their
- 47:54sales. I just want people to know the
- 47:56quality of people that are out there, all the influencers
- 47:59people are following that people are learning from.
- 48:01This is somebody who is struggling on a rudimentary
- 48:04level when it comes to what a sale is and, you know, deciding
- 48:09who's in the market and who's not in the market.
- 48:11This is the person that's positioning herself as a guru
- 48:13and teaching other people and some of you who fall for it,
- 48:15especially since because she's saying AI, please, you should
- 48:20shine your eyes. There's not everybody that calls
- 48:23themselves guru on the Internet that actually is a guru now.
- 48:28Funny thing is. All these young men and women
- 48:31who are coming out saying these things, you know they mean well.
- 48:33They mean well, I think they're just moving too fast.
- 48:36You need to wait and figure out a couple of things before you
- 48:38come out and start saying you're trying to teach people.
- 48:40If you don't understand the fundamentals, then what exactly
- 48:43are you teaching? Anyway, let me stop there.
- 48:46It's been 15 minutes of your time, so let me let you guys
- 48:48free. So thanks for listening.
- 48:50I'll catch you all some other time.