Can banks win back small business customers?
According to the Federal Reserve Small Business Credit Survey 2025 small to medium size businesses (SMBs) have some lending gaps. 49% of SMBs have unmet financial needs or experienced a financing shortfall. 46% felt lender requirements were too strict. Business lines of credit remain the most sought-after lending product. Community banks share of SMB lending market has been decreasing over the years, going from 39% in 2020 to 28% in 2025. Applicants who turned to online lenders prioritized the speed of the application process. Applicants regularly choose their lender based on relationship…
The skinny
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