Latest / The Peerbound Podcast
Nicole Saunders (Director of Community at Zendesk) on Fostering Cross-Functional Collaboration
In this episode, we delve into Nicole's journey in community management and explore the strategies she employed to transform Zendesk's community from a Q&A section to a cross-functional powerhouse. We discuss the importance of breaking down workplace silos and identifying collaborative opportunities to bring the customer's voice into various projects without "shipping the org chart." Measuring community success, qualities of effective collaboration, and the impact of community on customers are all part of this insightful conversation. Nicole shares an inspiring story of a community member…
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