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Why Law Firm Customer Service Sucks (and the Technology That Can Fix It) · Legal Late Night

• Jared Correia (00:00): Hello everybody. We're podcasting again and we've got to show the promises to be at least mildly interesting for your listening and watching enjoyment To kick things off, I'll tell you about my weirdest YouTube obsessions because I'm embarrassed to tell anyone else after that. We interview our guests, Matt McClellan and Manny Griffiths of Hona. What's a Hona find out for the counter program. Manny and Matt decide whether I should buy some weird shit online and try to figure out how much it costs. Now comes my shame. So I've been talking to a lot of fellow middle-aged persons lately. We like to be called persons. I found that once people of my ilk figure out how a smart TV works, which is a process unto itself. Don't get it twisted. Everybody sits there with a YouTube app on the TV and it's game over YouTube premium. You get no ads, 14 bucks a month, you got YouTube premium light, which is mostly ad free for eight bucks a month. (01:25): Adriana Linares, who's going to come on this podcast at some point when I can twist her arm, she's obsessed with YouTube TV and told me all about this stuff, but there's a dark side to YouTube, which is I find that instead of Netflix or Hulu or Disney Plus, although I will pause briefly and say that my daughter and I have been binging only murders in the building, that's a pretty good show. I like it, but I'm obsessed with leaving YouTube on in the background as I work late into the night on the legal late night and I'm watching these camping videos and I'm kind of obsessed. So we're talking shit like never leave the main trail exclamation point. So you got this creepy dude in the woods and a shocked camper. And then big title exclamation points, maybe several exclamation points at the end. Here are some other titles I've watched recently. (02:34): Two hours of the most disturbing camping encounters ever caught on camera. Sounds pretty fucked up, right? That's on the Silent Nightmare channel if you're ever interested. Then disturbing camping encounters that will give you chills. Wait for it. Volume three, I'll get her out to volume one and two. That's from the Creep cod channel. Something tells me they don't ever catch the creeps. Last six most disturbing camping encounters caught on camera from the Nightmare Feeling Channel. Stop me if you've heard these before. These videos are extremely stupid. So 95% of the time it is obviously faked, like someone is holding up like an alien's head behind a rock or something like that. And let me tell you, when I was a kid and I did that, I'd get my ass beat for that. I remember one time I put an alien's head on a Popsicle stick that I had drawn, not the Popsicle stick, the alien's head, and I stuck it into my sister's room and I thought it was amazing because she freaked out and that my parents found me. (03:49): That was the disturbing camping encounter. Let me tell you. So some of these are staged like I tried to do back in the day and in some of these videos, it is just people doing unbelievably stupid shit like driving out to the middle of nowhere and just camping there, but not in a tent like sleeping in their car and fucking randos come and knock on their windows and stuff like that, which it's not paranormal. You're just a fucking dumbass. So don't do that anymore. People wandering off the trails like all this nuts. So stuff that you should never do. The forest is dangerous homies, and it doesn't have to be Bigfoot. It could be a bear, it could be cougar, it could be anything. So I guess I like to watch morons on camera. It turns out, despite my abject hatred of reality tv, I'm just like everyone else. (04:48): So if you're disturbing camping Encounters not my jam, let me tell you, there's a lot of other shit on weird YouTube that you might be into. So here are some related topics I enjoy. There's this concept of urban exploration. Have you heard of this? This is people going into abandoned buildings and looking for ghosts only. It's never ghosts. It's always squatters. And homeless people again, come on, dipshits, like you're going into abandoned buildings in large cities. What do you expect to find? Sadly, I'm not finding much paranormal activity on any of these channels as much as I would like. I've also gotten into an original interest, which kind of spurred the camping and the urban exploration. Who knows Raw Find next on YouTube. But I originally started looking at caving and diving videos. Now this is some fucked up shit. People are out there caving and going off the main route again. (05:59): So this is like in case you haven't figured it out yet, stay on the main route. So going off the main route on a cave, you got dudes just crawling into holes, headfirst, no idea what's on the other side. No idea if there's water there. People trying to squeeze themselves into these small areas. First of all, I'm claustrophobic, so I think I watched this because it freaks me right the fuck out. But why would you do this in the first place? There's this dude who was in this place called a nutty putty cave, and he just jammed down into this little hole that was just enough to have a human body and oops, he couldn't get out. So pro tip, don't do that in the first place. There's a lot of shit that happens in Utah. So I'm going to talk to Matt and Manny about this. They need to be careful. But Gollum's Cave, that's another one you can take a look at. People are swimming in this small 10 foot, 15 foot passageway to an inner cave, and a bunch of people did it at once, and then some person died in front and then they all died. They couldn't get out, they couldn't push past her. Oh my God, my numbing shit. (07:18): I mean, airplane crashes, shipping disasters. What the fuck is wrong with me? Alright, I got to stop watching YouTube while I ponder my mental health situation. You should be preparing yourself for the dual appearance of Matt McClellan and Manny Griffith who are co-founders of Hona. Oh, yes, it's very much on, but not on enough that I would scuba dive literally anywhere. We'll be back momentarily. Well, I've effectively run out of things to say, which is awkward because this is a podcast. So I'm just going to do a handstand. No, I'm just fucking with you. I can't even do a handstand. I'd probably kill myself. Let's interview our guests instead. Today we have two guests for you. I'm very excited. We've got Manny Griffith and Matt McClellan, who are the co-founders of Hona. Manny. Matt, how are you guys doing? Matt McClellan (08:27): I'm doing very well, thank you very much. Manny Griffith (08:29): I'm doing great. And I can confirm that Matt McClellan can do a handstand if we wanted to go down that route today. Matt McClellan (08:35): Really? Can you? Yeah, I'm des Manny is too though. Manny Griffith (08:39): I think we're both pretty decent. Matt McClellan (08:40): Wow. Manny Griffith (08:40): We've done contests actually as co-founders. That's something you have to do together Jared Correia (08:45): In the pool or in the air. Manny Griffith (08:50): We've done one on grass. Really? I remember a Jared Correia (08:53): Barbecue. Really? Matt McClellan (08:54): Yeah, Jared Correia (08:55): I'm very impressed. Matt McClellan (08:55): And then we got absolutely embarrassed by one of our employees who did a three minute handstand and started doing pushups while in the handstand Jared Correia (09:03): Fucking S. Yeah, you wrecked us. That's ridiculous. Seriously, let me ask, okay, so Hona, Manny, is that the sound a goose makes? How did you come up with the name of this organization? Manny Griffith (09:21): It actually stems from an ancient Egyptian word for compass. Jared Correia (09:26): No. Is that true? Manny Griffith (09:27): So yeah, it is. Most people don't know that it's actually the backend of the word. It's technically Leah Hona. But Hona, we found the four letter domain name hona.com and said That's it. You can't get a four letter domain in this day, Jared Correia (09:48): But you started with the compass piece of it. That's really interesting. Manny Griffith (09:52): Yeah, one of our employees was like, how about Leah Hona? And we're like, what? And then we found Hona and we're like, okay, this works actually. Jared Correia (10:01): Do you have an employee who's an Egyptologist? How the hell did that come up and conversation? That's crazy to me. Manny Griffith (10:11): It is crazy. It's an LDS religion thing. Jared Correia (10:14): Is it really? Yeah. Oh, alright. Hit me up with I love LDS history. Hit me up. We're now a history podcast. Matt McClellan (10:21): Okay, well I don't want your listeners to just completely disappear, but I'll go into it briefly. Jared Correia (10:26): They love history. Matt McClellan (10:26): They love it. Jared Correia (10:28): No, they don't, but go on anyway. Matt McClellan (10:31): Well, no, it's just like Manny said, the words Lehon in Book of Mormon history, there was this little brass compass called the Lehon that guided them through the wilderness. And so that's kind of where it came from. But at the end of the day, Manny's correct, we were like, the chat GPT prompt that we were looking at was like, Hey, we want a short word that's easy to pronounce if you read it and easy to spell if you hear it. And also happens to have a.com domain available. So like Manny said, one of our employees said Leo Hona jokingly. And then at the same time, we only had a few weeks to choose our branding at the same time that prompt delivered one of the hundred things that spit out was kona.com and it was kind of serendipitous how great it worked out, but we love the name now. It's awesome. It just rolls off the tongue. Jared Correia (11:21): I did not know that I learned something today. Whenever we have people who are founders on the show, I always kind of ask them the founder story. So Manny, let's go back to you. You can start here. Why did you guys launch this company? Manny Griffith (11:36): Yeah, I mean it was really a combination of two things. The first thing was that Matt and I both used to work for a case management software company. Vine. Jared Correia (11:45): Yes, I've heard of Manny Griffith (11:46): That. When I was there, a bunch of my clients were asking me for a Domino's Pizzas tracker for their cases. And I was like, oh, why do you want that? And they're like, we just get bombarded with client calls asking for status updates. And kind of around this time my wife was in a car accident, so we hired this personal injury firm out of Provo, Utah, and within a few weeks I was bombarding the law firm asking for status updates and I was like, ah, I get it now I know why they want it. And so Matt and I would carpool to the office and we kept talking about this idea and finally we were like, let's just go do it. And so that's kind Jared Correia (12:31): Of the impetus for the company. Might I just say, Matt, I'll let you chime in here as well. Domino's Pizza Tracker has got to be one of my favorite inventions of all time. I love it. We order pizza, we follow it religiously. I know when it's in the oven, I know when it's arriving. It's great. Matt, you got any additional thoughts on this? Matt McClellan (12:52): I don't want to hurt your soul, but we found out that Donna's pizza trackers, there's no actual inputs. All it is is it's a reverse timeframe thing where they're like, okay, we are busy enough that we should start the tracker in about 18 minutes and then it just does a time tracker thing. It has nothing to do with Susie who's putting the toppings on saying, yes, Jared's toppings are now on. So hate to break that to you, but Jared Correia (13:13): Great. Now I'm depressed. I'm going to go sleep for 18 hours. Thank you. Matt McClellan (13:19): I'll order you some DoorDash dominoes then. Jared Correia (13:21): What's real, Matt, do you want to add anything to the, you want to add anything to the founder story before we keep going here? Did Manny miss anything? Matt McClellan (13:33): I mean Manny obviously it's near and dear to him, but I think maybe something I can add to it is when Manny and I met, we pretty quickly realized we were going to start a company together. And it's not like we didn't have any ideas, but we were searching for the right idea to go start together. And so this one just kind of kept coming up and coming up and then one day it just made so much sense when Manny was telling me exactly what he was talking about. And it's probably worthwhile to add here that we have a third, our technical co-founder who does all the coding. He's the brains behind the product Jared Correia (14:10): And engineering side of the business and that's, he's not on the podcast speaking Matt McClellan (14:13): Exactly. We don't let him out much. But we all three came together on this idea and it was seriously, the early days was like, oh, what if we did it this way? What if we did this? What if people are searching out the educational aspects of their case? It's not enough just to tell them their toppings are on their pizza. If you go tell a legal client, Hey, we're sending your demand soon, the legal client's going to have 20 more questions after you tell them that they have no idea what that even means. While we know that when someone's putting pineapple on our pizza that they're just putting pineapple on our pizza, Jared Correia (14:44): Beautiful Matt McClellan (14:45): Way to bring it home. It all came together super well. I think we've all really balanced each other out well to build a real long-term company that's going to make impacts not only for law firms and getting less phone calls, but also their clients in feeling less anxious around their legal case. Jared Correia (15:01): Awesome. Alright, let's talk about some of the new features that you've got rolling out. Matt, we'll start with you on this one. We just swore in Austin for the 8:00 AM conference, formerly lappe slash fpe. If you have not heard as yet, you told me you just rolled out a chatbot and then also a virtual receptionist, AI-based tool. You want to talk a little bit about that? Matt McClellan (15:24): Yeah, so one step back from that is we've always had this client engagement product like the pizza tracker, keep clients updated throughout from once they sign a retainer to the end of their case. And so these two new products are actually our foray into covering the entire client journey from all the way to Z. Right? First interaction with the law firm is typically a phone call about 70% or 60 to 80% of consumer facing law firms. Their first interaction with their clients outside of marketing and other things is over the phone. And so we built this product to capture leads and capture the front end of the client journey. And then that other Delta, that's the 20 to 40% come in through websites. And so we built another product to help capture leads on websites. And so that's what those two are about is it's about capturing, qualifying and converting leads into clients at law firms. Jared Correia (16:15): Okay, cool. I've had a lot of people ask me about the virtual receptionist stuff using ai. It seems like such a no-brainer that it could speak any language and that kind of thing, and so people are really into that. Manny, anything you want to add on the new product releases? Manny Griffith (16:31): No, I think where this goes, I guess is what I would add is if you look at our products, they will become agents over time. That's what these things turn into. So if you think about our flagship product, hona engage, it serves as this communication piece during the case, like Matt said, case signed, case close. Essentially what that is as a case manager and what we're building is eventually you just give it a directive, Hey, I need you to keep contact with the client, kind of keep them satisfied with the level of communication and Hona just goes out and does that. And then for our voice AI product, eventually that's just a all on receptionist per your firm where you're just like, this is how I want you to handle everything. So that's kind of the direction that this goes, which is we're really excited about. It's like that's the future of these firms is an attorney has these agents and they're using these to create a really good seamless experience for Jared Correia (17:36): Clients. I'm glad you brought this up. I was going to get there eventually, but what happens in terms of legal software and ai? There's a lot of conversation about this right now. Some people are talking about like, oh, okay, the regular AI tools that are out there that are non-legal specific, they may end up taking over legal software, they're just going to be better, and then eventually a lot of this legal software becomes AI based software anyway. Right? So Manny, where do you think this goes? In a broad sense? Manny Griffith (18:06): Honestly, I really liken it to the farming industry. 150 years ago there was thousands and thousands of farmers and then things got consolidated and one farmer could do way more work with the use of technology. So they've got drones that are spraying pesticides and planes, and then tractors that are farming up hundreds of acres of land. I think that's kind of what happens with lawyers. I think they're going to be using technology, but there'll be a lot less of them and they'll be running way more cases at a time and just using technology to do so. That's what I see happening, and I think that Hona is going to be one of those tools that they're using to manage a massive field of land. Jared Correia (18:54): If you will, look at you guys with your farming analogies and Egyptology, it's very impressive. We're talking about a broad range of stuff. Matt, do you have thoughts on the future of legal writ large into ai? No pressure. Matt McClellan (19:13): Yeah, no. So I'll talk about our mission and why we think it's so important. It's twofold. One is like law firms are so busy hitting deadlines and keeping up with the work that they have, that how it is. Lawyers are just bombarded with so much work that we want to alleviate the work that's redundant and unnecessary and replace that with technology. So think about the communications. A lot of them are redundant. We had a client one time who was like, Hey, I feel like I answer the same 10 questions every single day to my clients. And then we created this product that's called our frequently asked questions section, which is really cool because it's per phase, all the frequently asked questions throughout that different milestone in a case. And so our technology is just going to keep evolving to what clients need and what alleviates the administrative burden from legal staff. And so I think the end result to all this is lawyers can handle more clients in a better way with a way better client experience with less people just because they're utilizing the right technology in the right places. It's supposed to be additive, it doesn't supplement a lot of what they're doing. It adds to it and makes that legal experience better for all. To use a Cleo cliche, that's what they say, creating a better legal experience for everyone, and that's where I think technology is going to keep spreading on the legal tech front. Jared Correia (20:40): Okay. Let's go in a slightly different direction. I get this a lot from attorneys too. They're worried about AI because they're like, well, what about the personal touch? Am I losing that? Is that necessary? Matt, let's start with you. What is the right blend for people here? Matt McClellan (21:00): Yeah, not to ring the same bell, I was kind of just going down, but I'll elaborate on it. It's like the right client communication cadence is meant to be additive, not supplemental to what affirm's already doing. And so you layer in technology in places that makes sense, right? No firm is going to call their client on a standard PI case once a week and check in on Jared Correia (21:24): That. Matt McClellan (21:24): They just don't have the bandwidth. They don't have time. But technology can text them once a week automatically and ask them how they're doing. Ask 'em if they've missed appointments recently, ask them when their next appointments are, educate them as to why it's so important that they go to treatments. No law firm has the bandwidth and resources to do that manually, (21:46): But what they do have is layering in the right technology you can actually do way more and have way better outcomes for your clients. And so that's where my brain thinks about these client communications is like, no, no, you should probably the best law firms are probably still calling their clients about once a month, unlike a standard PI case. Keep doing that. Do not take that away. That's why people hire you. That's so important to the case, but layer in the right technology to make sure that you're not going a full month in gap between talking to your clients. Jared Correia (22:19): Do you think those conversations still happen with attorneys and clients moving forward, or do you think they set the AI phone service to be like, call my client, have a conversation with 'em? Manny Griffith (22:31): Well, that's a tough one. I personally think that the boring redundant stuff will be done through AI and the personal touch stuff is going to be, and I think that's what actually wins in the future. Actually, speaking of Lex and Bob mine, Kane Elliot asked a question the other day, I thought he was Jared Correia (22:50): Responsible. Dr. Kain referenced on the show, Manny Griffith (22:51): Dr. Ka was saying, they said, who's going to win in the future in 10, 15 years? And he's like the ones that have personal touch because everything's going to be automated and using ai, so people who are responsive and can create personal connection will really win. And then everything else, all the boring legal stuff is going to be done with technology. Jared Correia (23:18): I mean, I know we just spent 10 minutes on this, but I'm already fucking sick of ai. I don't want to listen to podcasts with AI talking to each other. I don't want to talk to ai. I'm out. We're like six months in. Yeah, Matt McClellan (23:31): Derek, I think you're just scared that AI is going to be funnier than you, and that's okay. That's an okay fear to have. Jared Correia (23:37): If that happens. I'm fucking done. This will be my last show, Matt McClellan (23:43): David. I think to add some, maybe one more thing is I remember when I was 10 years old, I ordered something on Amazon. My parents let me use their Amazon account. This is 20 years ago, almost early days. Amazon. I remember thinking or I remember it wasn't coming as fast as I thought it should come. And so I called Amazon and got on with a live human to know where my package is at. And yes, I was 10 years old, but maybe you remember that too. In the early days of some of these transformations of technology, that was the norm. You didn't get a text that when right now I get a text when the package is 10 steps away from my house, the technology has changed. Now, I would never call Amazon to find out where my package is. (24:27): They have so much technology layered in front of you. It's more convenient for me. Yeah, I don't need the personal touch of somebody on the phone to tell me where my package is. I'm happy just to get the information I want in whatever medium they want me to get it. And so I think that's where the world is going. Technology shifts and with a legal case, there are way more personal aspects to it than getting a package. So Manny's exactly right, layering in the right amount of personal touch that is also completely augmented with the right technology. That's where the winners are going to be is having that right amount of personal touch and that also that could be different per client, right? Sometimes you want to bucket clients in needy clients and less needy clients, and there's a spectrum and a different communication cadence. I think the AI is going to learn that communication cadence and it might proactively prompt you, Hey, this person's logged into their account 17 times in the last three days might be a good time to call them. That's where technology really levels everybody up. Now you're just going to get a task on your calendar like, Hey, call Matt McClellan. He's obviously pretty anxious about his case right now, and here we are. I think that's where it's all heading. Jared Correia (25:36): I was 46 when you were 10 years old, so I was ordering from the Sears catalog, but that's all right. Let's do one more question in the serious section of the podcast. Generally speaking, it doesn't even have to include software in your answer. Why are lawyers so bad at customer service? Who wants to hit this first or disagree with me? Are they good? Matt McClellan (26:06): We've obviously given this as our business, we've thought a lot about (26:10): And what it usually boils down to, and I don't want to give that, I'm giving them the benefit of the doubt a little bit, but they weren't trained in customer service, right? Yes. As a lawyer yourself, it's not like you have this semester long class on how to deliver great customer service to your clients. You're taught law, you're taught, you're taught the basis of what helps our country run effectively, not, oh, by the way, you also have to run a business and make sure your clients are all super happy. And so it's almost like a secondary thought for them unfortunately. And then layering on top of that, how busy they are as the firm scales. There's so much to do every single day. And so I think unfortunately on the priority list, it falls lower than it should in most lawyers' minds, but also it's not like they've had a master loss and had to deliver a great client experience. So those two things together, I think Manny Griffith (27:05): There's a lot of truth in that. And I also think there are ones that are very good. I was really impressed. We did a show, we called it Disrupt. We ran it out of Salt Lake at May earlier this year. One of our speakers was Mike Morris, and we get this text the weekend before the show from Up from Mike, and it was like, Hey, I don't know if I'm going to be able to make it. And he was like our headline speaker, and I was so upset, Jared Correia (27:30): Not ideal. Manny Griffith (27:31): I was like, what the freak was going on? Well, then he makes it. He has a freaking private jet shows up, he's awesome. And I talked to him and I'm like, dude, what happened? And he's like, well, I was in trial, and I'm like, you're still in trial. He told me about the client. He told me all about their background, and he obviously cared about this client, and he was working personally, and I was like, okay, this is why you're successful. This is why you're the biggest firm in, I don't know, think it's the biggest PI firm in Detroit area, maybe the whole state Jared Correia (28:09): Area. I think that's right. Yeah. Manny Griffith (28:12): But because he cares. And so I think that really exceptional ones just do really well, and so it's interesting. Some suck, but some are really good. And the ones that are good win really big. That's my thought. Jared Correia (28:26): Yeah, the bar is relatively low. I agree actually. Matt McClellan (28:30): Yeah. Jared Correia (28:32): All right. We covered the important stuff. You guys want to hang around to do some stupid stuff? Matt McClellan (28:37): Well, Jared, actually Jared Correia (28:39): You want to say more Matt McClellan (28:39): Serious stuff? Not to but, and Jared, but yeah, one more serious thing that I've Jared Correia (28:45): Think thought about a lot lately. It's actually not ending this segment. Matt McClellan (28:47): Go Jared Correia (28:47): On. Matt McClellan (28:50): Yeah, this is what the people are here for, Jared. So I think something super interesting is that if you just take a criminal defense, a personal injury, a family law matter, usually consumers are only hiring an attorney once in their life or something like that. Criminal defense might spike up a little more. I have some thinking like, oh yeah, right. I wish it was just wanting done. But yeah, most of the consumer facing practice areas aren't ongoing services like estate planning. There are a couple, but bear with me here. Most of 'em, you're only hiring an attorney once in your life for that. So the interesting thing is they're not actually comparing you to other law firms they've worked with. They're comparing you to other businesses that they interact with on a day-to-day basis. So they end up comparing you to Amazon. They end up comparing you to Domino's subconsciously because it's not like they can go look at how bad the other attorney they almost hired would've been. They just know that you're not meeting their expectations. So you're actually against their expectations, which are extremely high because businesses have gotten really good with technology and really good at serving their customers how they need to be served. And law firms just don't meet those expectations. Manny Griffith (30:02): You hope that they compare you to your contractor because those guys suck. Jared Correia (30:07): True. Alright, I'll allow it. That was worth further conversation. Can we do the last segment now? Are you guys okay with it? Can I get a vote? Manny Griffith (30:15): I'm ready. Jared Correia (30:16): All right. All right. Manny Griffith (30:17): I'm Jared Correia (30:17): Ready. Hang on everybody. We'll be back for our last segment, the counter program. Welcome back, everybody. That's right. We're here at the Counter program. It's a podcast within a podcast. This is a conversational space where we can address usually unrelated topics that I want to explore at a greater depth with my guests. Expect no rhyme and very little reason. Manny. Matt, have you ever visited the website? This is why I'm broke.com. Manny Griffith (30:50): I have not. I'm going to right now. Jared Correia (30:55): Please do, Matt. Everyone's feverishly typing. I love it. All right. Let me explain the game while you take a look. It's a great website. It's basically a list of all kinds of crazy shit that you can buy to run down your bank account. They also have really amazing product descriptions, so we are bringing back a recurring segment with you called Just How Broke am I? I'm going to tell you the name of a product that I may or may not have bought on the site. Then I'm going to read a description and you just tell me how much you think it costs. I'll give you some pricing options to select from to make these. Manny Griffith (31:29): I love this. Jared Correia (31:31): Are you ready? Matt McClellan (31:33): Born ready for this. Jared Correia (31:35): Okay. The Godzilla tape dispenser. This thing looks badass. Let me read the description and I'm trying not to reveal the price as we go forward here. Okay. Unleash your inner kaiju with the Shin Godzilla tape dispenser, officially licensed and based on the 2016 film, this plastic collectible collectible. Let's tape roll from Godzilla's Fearsome Jaws, a monstrous desk accessory and the ultimate gift for fans, the ultimate gift for fans. Do we have any Godzilla fans on the pod today? Manny Griffith (32:17): You dig it? Jared Correia (32:17): No. A resounding no. You Manny Griffith (32:19): Watched the lateness movies Jared Correia (32:25): 2016 Godzilla, maybe not the most amazing thing ever. Brian Cranston, I think was in that one. Okay, so now that you've seen the Godzilla tape dispenser, what do you think the Godzilla tape dispenser costs? Is it 4 99? 49 99 or $499 and 99 cents? I'm going to take the highest one. 4 99. Manny Griffith (32:50): Yeah, Jared Correia (32:50): The highest one. 500. Manny Griffith (32:52): Yep. I'm going to go. I'm going to go because of the quality of the film, I'm going to go four 90 now. Jared Correia (33:03): Oh man, we had two guesses and you're both wrong. 49, 50 bucks, 50 bucks. Can you believe that? Crazy nuts. All right, now we got another one here for you. This is going to be great, and just tell me, just share if you already have purchased this item, I just want to know because maybe you have, I don't know. Next up, we've got, sorry. Soran Body armor, full body armor set from Lord of the Rings. Are you ready? Protect your body from harm's way with armor crafted for none other than the dark Lord Soran himself. This Lord of the Rings inspired Soran armor is functional. Good to know. Full body plate suit giving you the protection you need to defend against hobbits, elves, and dwarves problems. Real problems. I don't know if either of you guys are LARPers, but I just want you to know this is a full on body armor set for a male human Manny Griffith (34:17): Comic-Con is coming to Salt Lake next month. I think I might need to purchase this depending on the price. Jared Correia (34:24): Well wait until you see how much it costs. So neither of you guys own this. It doesn't sound like not yet. So not yet. Are we talking $120, $1,200 or $12,000 for the So on Armor 1 20 1200 or I'm going to go with $12. Remember, Matt McClellan (34:50): Just so I don't answer the same way. I'm Jared Correia (34:51): It's Real Armor 1200. Alright, we got one. We got one. Matt takes this one home. 1200 bucks a pittance for the So on Armor. Manny Griffith (35:03): That's crazy. Jared Correia (35:05): Are you having fun yet? I'm Manny Griffith (35:06): Loving them. Jared Correia (35:08): I'm having fun. I'm enjoying myself. The next up on our purchase list is the electric hot tub bow. Are you guys saying this? That's fricking sick. This looks amazing. Now, I guess the thing is, I feel like I could build this myself, but take a look at the electric hot tub bow. Let me now read the description, relax on the high seas and go green at the very same time with this electric hot tub boat featuring handcrafted African teak wood on the deck. The hot tub boat combines luxury and style for an unforgettable experience, if for sure does. All right, how much am I in for the hot tub boat? 12,500. 125,000 or 1.25 million. 12,500. 125,000 or 1.25 million. And just let me remind you, this is a hot tub. Boat. Manny Griffith (36:12): Got Matt McClellan (36:12): To be 120. I'll go with 120. Yeah, let's both go Manny Griffith (36:15): 120. Jared Correia (36:16): Yes. Yes. You guys got to you guys. I Manny Griffith (36:18): See. I was going to say that just reminds me of high school. We put a tarp in the back of a truck. Kids did that and then you'd make your own pool in the bed of the truck and drive around school. It Jared Correia (36:30): Was cool. You put this on the site. Put on a boat. You could make some money. Yeah. Put it on your truck bow. Sell that. Somebody would buy that for like $30,000. Matt, you want to say anything before I I'll pull up the next one as you talk. Matt McClellan (36:47): Yeah. Well you were just saying there's a theme and it's the middle answer on everyone has been correct and also the spectrum is so wide. I do feel like this next one, we should guess the price and you don't give us options. Jared Correia (37:03): Yeah, I put 'em all in the middle for now, but that won't stay that way forever. Alright. Yeah, you can guess the price and I'll give you a few hundred bucks here and there. All right. The gummy dill pickle, which is the fucking nastiest thing I've ever seen, but here it is. It's a gummy, it's a pickle. It's gloriously confusing. This 4.5 ounce giant gummy dill pickle tastes like a sour cucumber, took a wrong turn into candy land, chewy, tangy, and weirdly satisfying your taste buds. Won't know whether to laugh or cry. The giant gummy pickle. What do you think? Manny Griffith (37:45): I'm going to say 1299. Also, my kids would love this. Jared Correia (37:50): Okay, I think they'd eat that right? Alright, put a pin in there for a second. And then Matt, what's your Matt McClellan (37:58): Guess? 1999. Jared Correia (38:01): Oh, Manny's closer. $13. Matt McClellan (38:03): Whoa. Wow. 13 bucks. That's not bad. That's good. Jared Correia (38:06): A bargain. A bargain. And I am, just so you guys know, that was the last selection if I would've given you the guesses. Alright, here's the other thing. My children have many times requested the giant gummy fruit, and it always ends horribly because it either tastes nasty or they get through one eighth of it before they're ready to vomit. I've got another one for you that I think it is quite disgusting. So lemme throw this up. Let throw this up on the screen. This is maybe the worst one I've found. The umbilical cord iPhone charger. This is truly heinous. Go from average show to social pariah in mere moments by pulling out the iPhone umbilical cord charging cable. The disturbing yet fully functional accessory is handcrafted from silicone to create a fleshy lifelike appearance. I have to take that off the screen because I'm going to be sick. This is just like if I wanted to be alone on a train, I'm whipping out the umbilical phone charger. What do you think? How much does it actually cost to become a social pariah is the question? I'm Matt McClellan (39:34): Going, are guessing from nine. Nine. Okay, I'm going 1699. Jared Correia (39:43): You're going to be fucking shocked at how much this costs. Are you ready? Matt McClellan (39:48): No. Jared Correia (39:49): $6,000. Nobody's bought one of those. Manny Griffith (39:57): Yeah, I don't think these have been purchas inventory stock. Jared Correia (40:05): I think it's crazy all I got one more for you guys. This has been fun. I don't want to stop. I want to keep going, but we got one more. We have time to, Manny Griffith (40:12): I'm glad you showed me this website before Christmas season for Oh, Jared Correia (40:17): You're never going to get any work done today. (40:22): Okay, here we go. Last one. It is the mini desktop cannon with real cannon balls. Make your dream of owning a functioning cannon. I dunno if that's your dream, but it's a reality now by getting your hands on the mini desktop cannon. It's machined from actual steel and aluminum alloy and the barrel can be adjusted 180 degrees, allowing you to shoot in any direction. Here it is, y'all the mini desktop cannon. It also has a fuse. I would like people to notice, so this is like real 19th century shit. If you wanted a desktop cannon for your office, what do you think that would cost you? Matt McClellan (41:07): $149. Jared Correia (41:10): Oh, okay. Go ahead, Manny. What do you got? Desktop cannon. You're thinking this one over Manny Griffith (41:17): Five bucks. Jared Correia (41:20): I think that the umbilical cord charger fucked you up and made all the pricing totally out of whack. It is only $15 for a mini desktop Canon. So buy 10 is what I say. I'm Matt McClellan (41:35): Currently buying that. Manny Griffith (41:37): I'm actually going to buy that. We're still a startup. We can fire that thing off in the office. Jared Correia (41:46): I feel like I should be getting commission from these assholes. Hey, if you're on, this is why I'm broke.com and you haven't heard of us yet. Just ping me. You can sponsor the show. Actually, I just want free stuff. I would like the hot tub boat in any way. See, gentlemen. Matt, go ahead. Matt McClellan (42:05): Oh, what I was thrown off the most by is it looked like a working cannon. That's why I went a little bit higher on the price. It had a lit fuse. I was, Jared Correia (42:11): I think it is a working canon, isn't it? I believe it is a working canon Matt McClellan (42:15): Gun. What a bargain. Yeah. Jared Correia (42:17): Anyways, continue. Weird. We'll do the follow up when you guys can fire canon at each other and we'll get it all on video. Mini Candace. Perfect. Mini Candace. Gentlemen, thank you for coming on. I had a great time. Manny Griffith (42:31): It was a blast. Jared Correia (42:31): I appreciate it. Manny Griffith (42:33): Thanks for having us. Alright. Jared Correia (42:34): Excited to hang Salt Lake. Alright boys. Yes. We'll see you in Salt Lake. We'll see you in Boston. Come and join us everybody. We'll talk soon. Thanks for our two guests today, Matt McClellan and Manny Griffiths of Hona. To learn more about Manny Mad and Hona, no, that's not a 1960s folk group. Visit hona.com HON a.com. hona.com. Now, because I'll always be a nineties kid who still charges his flip phone with an original umbilical cord charger. That's right. But whose true passion is burning CDs for anyone who would listen? I'm now just doing the modern version of that, which is creating Spotify playlists for every podcast episode that I record where the songs are tangentially related to an episode topic. This week's playlist is songs about questionable choices like leaving the main trail or squeezing into an unexplored segment of a cave that is rapidly taking on water. Are you fucking kidding me? And is sponsored by Hormel. I'm just kidding. By the way, Hormel hands, it sponsored shit. But I wish they would if I was being stalked by a skin walker in the deepest, darkest forest. You could bet I would be recording that shit and I would at least want to have some spiced meat alongside that would keep during this next time when I will slip into something more comfortable, I.