Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Return of the Macbook

Transcript

Phone Tap: Return of the Macbook · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Wouldn't it be great if returning your laptop to the
• 0:02
  Speaker 1: electronics store went super smooth and easy, with no awkward
• 0:07
  Speaker 1: conversation at all.
• 0:08
  Speaker 2: What are you say? Yeah, that sounds boring, Jess.
• 0:11
  Speaker 1: That'd be great, But that wouldn't make a very funny
• 0:13
  Speaker 1: prank for our show, because today we reach out to
• 0:16
  Speaker 1: a guy who's just trying to return his MacBook. He
• 0:20
  Speaker 1: has emailed customer service with no response, and now he's
• 0:24
  Speaker 1: going to get one that's twice as nice and ten
• 0:27
  Speaker 1: times as annoying. In your phone tap right now another.
• 0:35
  Speaker 2: Hello? Hi? Is this Sam? Yeah?
• 0:39
  Speaker 1: Is this Sam Loses?
• 0:40
  Speaker 2: Hi? I'm calling from by customer Service. We got your
• 0:43
  Speaker 2: email request saying you wanted to return your MacBook.
• 0:46
  Speaker 1: Yeah, thank you? Yeah, No, I really appreciate again back.
• 0:49
  Speaker 1: It's been Honestly, it's really hard getting one on the
• 0:52
  Speaker 1: phone to deal with this.
• 0:54
  Speaker 2: You're in for a treat. Yeah, I can definitely help you.
• 0:58
  Speaker 2: I just need to pull up your information really quick, wit.
• 1:00
  Speaker 2: Can you please hold? Okay?
• 1:02
  Speaker 3: Yeah?
• 1:02
  Speaker 2: And before I do that, I do need to tell
• 1:05
  Speaker 2: you about a new company mandate wanting to personalize the
• 1:09
  Speaker 2: customer experience more. What Yeah, we have a live hold
• 1:15
  Speaker 2: music performer Taylor just for you. What is that you're
• 1:20
  Speaker 2: gonna hear? You're in for quite the experience. Okay, so
• 1:25
  Speaker 2: please hold.
• 1:27
  Speaker 3: I got a feeling.
• 1:31
  Speaker 1: Returns gonna go smoothly.
• 1:34
  Speaker 3: What Sam's gonna get a refund to?
• 1:37
  Speaker 2: What is it?
• 1:38
  Speaker 1: It's not It's gonna be good.
• 1:41
  Speaker 2: Good Sam, I don't want to hold. I don't want
• 1:44
  Speaker 2: to return. Okay, you can't stop Wow, you can stop singing. Sorry,
• 1:53
  Speaker 2: Sorry about that, Sam?
• 1:55
  Speaker 3: What was that I didn't want?
• 1:56
  Speaker 2: I didn't ask for that, nobody did. Uh Corporates new
• 2:00
  Speaker 2: idea on how to personalize the experience for our customer.
• 2:05
  Speaker 1: Well that was horrible.
• 2:06
  Speaker 2: Luckily, this is in beta testing right now, so they're
• 2:09
  Speaker 2: just trying it out.
• 2:11
  Speaker 1: I A it goes permanent. Okay, this is the best
• 2:13
  Speaker 1: job ever.
• 2:14
  Speaker 2: Okay.
• 2:14
  Speaker 1: Can we get to my computer please, Sam.
• 2:16
  Speaker 2: Do you have a pen? Yeah? I have a pen. Perfect.
• 2:19
  Speaker 2: So in order for me to process the retort of
• 2:21
  Speaker 2: your mac book, I wrote down your customer number and
• 2:24
  Speaker 2: oh my god, I wrote down your customer number and
• 2:27
  Speaker 2: I left it in the other room.
• 2:28
  Speaker 3: No, no, no, don't go to the other room.
• 2:31
  Speaker 1: I know what's going to happen, don't.
• 2:32
  Speaker 2: I'm so sorry. I'm so sorry, but I do need
• 2:35
  Speaker 2: to put you on hold again. No, you don't need
• 2:37
  Speaker 2: to put me on hold. You actually don't.
• 2:38
  Speaker 3: Please hold return up the Mac returning a mag Sam
• 2:43
  Speaker 3: is doing it? Returning I'm mag can we I think
• 2:47
  Speaker 3: it's called went well?
• 2:49
  Speaker 2: Lot me or when they set that up MacBook work.
• 2:56
  Speaker 3: Under they.
• 3:00
  Speaker 2: Stop saying, Sorry, what the hell is going on?
• 3:03
  Speaker 1: Hi?
• 3:04
  Speaker 2: I'm back.
• 3:05
  Speaker 1: Yeah, it's really weird and it's really annoying, and I
• 3:07
  Speaker 1: don't need music.
• 3:09
  Speaker 2: I mentioned that to corporate, but it's the company's call
• 3:12
  Speaker 2: on that one.
• 3:13
  Speaker 3: Okay, Well, I just want to return my computer.
• 3:15
  Speaker 2: Oh, I know we're working on it. Listen, I am
• 3:19
  Speaker 2: here all day with this whole guy, so I'm not
• 3:23
  Speaker 2: I'm not gonna sit here all day. I'm sorry.
• 3:25
  Speaker 3: I'm sorry that you have to do with that, but
• 3:26
  Speaker 3: like you're making me deal with it.
• 3:28
  Speaker 2: Too, I definitely don't want to again. Come on, Oh,
• 3:32
  Speaker 2: so why do we need two people on the line.
• 3:34
  Speaker 3: I don't understand.
• 3:34
  Speaker 2: I thought you were helping me. I mean, the thing is,
• 3:36
  Speaker 2: I can't sing. You can't audition for the whole music
• 3:39
  Speaker 2: as well, Just so that I didn't have to do
• 3:41
  Speaker 2: both of these things, I think I can't sing at all.
• 3:44
  Speaker 3: He's terrible. Hey, I'm here.
• 3:48
  Speaker 2: I know you. Look, I don't understand who you are
• 3:50
  Speaker 2: while you're involved in it.
• 3:51
  Speaker 1: Well, if you think you can do better than just
• 3:53
  Speaker 1: sing to me, then I just want to return my
• 3:57
  Speaker 1: freaking mac book. Can we just get to that, please?
• 3:59
  Speaker 3: Yes, And we understand that your friend Steven understands that.
• 4:03
  Speaker 3: And unfortunately we can't help you with that because we're
• 4:07
  Speaker 3: actually a radio show called Brook and Jeffrey in the Morning.
• 4:12
  Speaker 1: Revealed that.
• 4:16
  Speaker 3: We revealed.
• 4:22
  Speaker 1: Yeah, well I thought you wanted.
• 4:26
  Speaker 2: This is actually broke from Brook and Jeffrey in the Morning,
• 4:28
  Speaker 2: and that's Jose singing what's up?
• 4:30
  Speaker 3: Sam? I really thought that was a thing like why,
• 4:33
  Speaker 3: I don't know why?
• 4:34
  Speaker 2: Why that? I'm so sorry.
• 4:37
  Speaker 1: Your friend Stephen wrote us and said.
• 4:38
  Speaker 3: That you're really frustrated that you couldn't get any people
• 4:41
  Speaker 3: on the phone to deal with her return.
• 4:43
  Speaker 2: So we thought, if you can't get one, why not
• 4:46
  Speaker 2: to Hey, great, thanks a lot. Well, I do think
• 4:50
  Speaker 2: you owe Jose an apology because you actually did hurt
• 4:52
  Speaker 2: his feelings about that singing thing.
• 4:54
  Speaker 3: A beautiful voice.
• 4:56
  Speaker 2: Any requests no, please? No?
• 5:00
  Speaker 1: Oh no, what a coincidence?
• 5:03
  Speaker 2: Wake up every morning? With punk taps. Weekday mornings on
• 5:06
  Speaker 2: the twenties Brooke and Jeffrey in the morning,