Latest / Gym Business Coach Podcast
Never Lose A Customer With Joey Coleman
Most gyms don’t have a marketing problem – they have a follow-through problem.
New leads pour in, but a few months later, half of them are gone. The team’s busy, the ads are running, but nothing seems to stick.
In this episode, Tim and Randy sit down with Joey Coleman, bestselling author of ‘Never Lose a Customer Again’, to talk about the one thing that’s missing in most gyms: a real retention strategy.
Joey explains why selling someone into your gym is only step one – and why the handoff to your team can make or break trust on day one. As a leading expert in customer experience and loyalty…
The skinny
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