Within the Trenches Ep 612
Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Episode topics –
Lani's unique journey from caring for police K9s to answering life-changing emergency calls
The biggest challenges and lessons of 911 call taker training
How previous customer service experience prepped Lani for high-stress calls
Personal stories from the front lines, including handling officer emergencies and emotional calls
The importance of support, mentorship, and mental health resources for dispatchers
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The skinny
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