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Northern Housing Consortium Roundtable Sessions: The Changing Expectations Of The Customer – How Do We Learn From Micro Influencers?
Customer expectations continue to change considerably. Excluding some sections of the tenant base that need different care, housing associations can be learning against the very best in the private sector to drive real change.
How can we focus on areas such as banking, utilities and healthcare to harness customer centricity and adapt it to social housing at a tenant level?
The skinny
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