Customer Asking for a Refund? What to Do Before It Becomes a Chargeback or a Lawyer's Letter
"I'd like a refund." Four words that can end as a closed email, a chargeback, or a letter from an attorney. In about five minutes, attorney Tamsen Horton runs the fire drill: what to do before you type a word, the three records to pull, how to spot the bigger signals, and the refund terms and protocol that keep every answer consistent, whether it comes from Team Human or Team Tech.
SHOW NOTES
A refund request is the one moment in a purchase dispute that comes to you first. A chargeback goes around you. A refund request gives you a chance to respond calmly, and to point to what the buyer…
The skinny
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