Episode 13 - The Operational Backbone: How Helm Connects Vets, Claims and AI
In episode thirteen, hosts Elliott Draga and Mark Colonnese are joined by Mike Jackson, co-founder of Helm and a vet of more than 20 years. Mike built and later sold a multi-site veterinary practice in Scotland before moving into technology, and the conversation tackles one of the thorniest gaps in pet care: the disconnect between the vet's consult room and the insurer.
Mike explains what Helm is building - a system that sits alongside the practice management system as a practice's operational backbone, handling communication, workflows and protocols with AI underneath. Much of the discussion…
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