Latest / She's On The Money / How To Protect Your Financial Data
Transcript
- 0:00Speaker 1: Hello.
- 0:01Speaker 2: My name's Santasha Nabananga Bamblet. I'm a proud yr the
- 0:05Speaker 2: Order KERNI Whoalbury and a waddery woman. And before we
- 0:08Speaker 2: get started on She's on the Money podcast, I would
- 0:11Speaker 2: like to acknowledge the traditional custodians of the land of
- 0:14Speaker 2: which this podcast is recorded on a wondery country, acknowledging
- 0:18Speaker 2: the elders, the ancestors and the next generation coming through
- 0:23Speaker 2: as this podcast is about connecting, empowering, knowledge sharing and
- 0:27Speaker 2: the storytelling of you to make a difference for today
- 0:31Speaker 2: and lasting impact for tomorrow.
- 0:33Speaker 1: Let's get into it.
- 0:34Speaker 3: She's on the Money, She's on the Money.
- 0:57Speaker 4: Hello, and welcome to Money the Podcast Millennials who want
- 1:02Speaker 4: Financial Freedom.
- 1:03Speaker 5: My name is Jessica Ricky and.
- 1:05Speaker 4: Today I have a finance Queen, a Victoria Devine.
- 1:09Speaker 1: I have a juice box.
- 1:10Speaker 4: Jess I'm very excited about this, and I think everybody
- 1:13Speaker 4: else should know that I have a juice box.
- 1:15Speaker 5: I'm sure everybody else is thrilled to hear that. No
- 1:18Speaker 5: one cares.
- 1:19Speaker 4: Everybody who just listened to this because they were like,
- 1:21Speaker 4: you know what, Oh my gosh, I've never listened to
- 1:23Speaker 4: Sheese on the Money before. They would really liked to
- 1:26Speaker 4: know how to protect my financial data.
- 1:28Speaker 5: They're just thinking, this is not what I signed up for.
- 1:31Speaker 4: So strap yourselves in because the entire episode is not
- 1:34Speaker 4: what you signed up for. But what we will do
- 1:36Speaker 4: today is talk to you about how to protect your
- 1:38Speaker 4: financial data. And I mean this has come out because
- 1:41Speaker 4: Optors recently, and even more recently than that, Wilworths and Telstra,
- 1:46Speaker 4: just to name a few, have had massive data breaches
- 1:49Speaker 4: and we thought it was really important more than ever
- 1:52Speaker 4: to actually have a chat about this and bring it
- 1:54Speaker 4: to the show. It is as always a very good
- 1:57Speaker 4: reminder that we need to be on guard with our
- 1:59Speaker 4: personal information, and too often we just freely give it
- 2:02Speaker 4: away or don't protect it in a way that we
- 2:04Speaker 4: absolutely should. We are always saying Jess that we really
- 2:07Speaker 4: need to protect your credit score and your bank and
- 2:09Speaker 4: your superstatements and never give out your TFN and all
- 2:12Speaker 4: of that information.
- 2:13Speaker 1: But today we.
- 2:13Speaker 4: Are going to give you some more practical advice and
- 2:16Speaker 4: actions to make sure that you're doing what you can
- 2:18Speaker 4: to protect your precious data online. And we're going to
- 2:21Speaker 4: be talking about how to actually identify scams and also
- 2:25Speaker 4: what to do if you think that your data or
- 2:27Speaker 4: identity has actually been stolen and recently, Jess, I know
- 2:30Speaker 4: you haven't listened to them yet, but we have a
- 2:32Speaker 4: few money diaries coming up where people have literally had
- 2:36Speaker 4: their identity stolen and used to sign up for financial
- 2:39Speaker 4: services products.
- 2:40Speaker 1: It's unfortunately common.
- 2:42Speaker 4: It's so scary to think about, and for anyone who's
- 2:45Speaker 4: not up to speed, just a little quick recap on
- 2:47Speaker 4: the recent events. On the twenty second of September twenty
- 2:50Speaker 4: twenty two, Optus was the victim of a cyber attack
- 2:52Speaker 4: that resulted in the disclosure of heaps of customers personal information,
- 2:56Speaker 4: including mine.
- 2:58Speaker 1: But it was really stressful in your first.
- 3:00Speaker 4: Right, like if you were calling them up asking them
- 3:02Speaker 4: what information that they had. And I mean, luckily for you,
- 3:06Speaker 4: some of that information was like outdated. They had your
- 3:08Speaker 4: old passports, so that wasn't going to work for anybody. Yes,
- 3:11Speaker 4: but what if you just got your new passport and
- 3:13Speaker 4: then just applied for a new phone, Like it's a
- 3:15Speaker 4: fickle position to be in. Yeah, the information just closed
- 3:18Speaker 4: varied person to person, but it could have included people's names,
- 3:21Speaker 4: date of births, emails, drivers, licenses, medicare cards, passports, all
- 3:26Speaker 4: kinds of things. That they might have had on file,
- 3:28Speaker 4: and Oftter said that they have contacted all current and
- 3:31Speaker 4: former customers that were affected, and the Australian Federal Police
- 3:35Speaker 4: are also investigating, and it's kind of an ongoing thing
- 3:38Speaker 4: at the time that we're recording this. My favorite part
- 3:40Speaker 4: about that, though, Jess, in light of your next point
- 3:43Speaker 4: that you're about to make, is people were jumping up
- 3:45Speaker 4: and down. They're like, oh my gosh, hahaha, that's what
- 3:47Speaker 4: you get. I'm with Telstra. Then what happened, Oh wow.
- 3:50Speaker 4: A few weeks later, Telstra had a smaller scale cyber
- 3:53Speaker 4: attack which also exposed information of current and former employees.
- 3:56Speaker 5: So we shouldn't laugh.
- 3:57Speaker 4: It isn't actually funny, but I just think that I
- 4:00Speaker 4: had so many people message me being like, oh my gosh,
- 4:03Speaker 4: lucky I'm with tels draw. This never would happen with telsdred.
- 4:06Speaker 4: It's something that you cannot avoid, you honestly can't. It's
- 4:09Speaker 4: really hard and it really goes to show how important
- 4:12Speaker 4: it is to take steps to protect yourself because it
- 4:14Speaker 4: seems like every week there are more and more breaches
- 4:17Speaker 4: from all different companies. That's been Medibank and all these
- 4:20Speaker 4: other places coming out recently, and I think as we
- 4:23Speaker 4: move further into the digital age, it's something that is
- 4:25Speaker 4: only going to continue to happen and we need to
- 4:28Speaker 4: update things. And in response to that Optis breach, the
- 4:31Speaker 4: government actually nominated the a Triple Sees scam Watch as
- 4:35Speaker 4: the first point of contact for information about what customers
- 4:38Speaker 4: can actually do to protect their information, especially online. And
- 4:42Speaker 4: scam Watch also has information about the current scams that
- 4:45Speaker 4: are referencing the Optus breach and we really really really
- 4:48Speaker 4: recommend you check it out as a resource. Obviously, I'll
- 4:51Speaker 4: put the links in the show notes for today. Let's
- 4:53Speaker 4: start at the top. How common are cases of fraud
- 4:56Speaker 4: in Australia. Unfortunately scary so the Australian Bureau of Statistics
- 5:02Speaker 4: or the ABS. If you just say ABS, like we
- 5:04Speaker 4: don't have those here at she's on the money, But
- 5:07Speaker 4: we do have the ABS, so strap yourself in. The
- 5:09Speaker 4: scary stats are two point one million Australians, so eleven
- 5:14Speaker 4: percent of Australians have experienced one or more types of
- 5:18Speaker 4: personal fraud in twenty twenty to twenty twenty one, not
- 5:21Speaker 4: across the board, just in the one year WOW and
- 5:24Speaker 4: the results showed an increase in the rate of personal
- 5:27Speaker 4: fraud from eight point five percent in twenty fourteen to
- 5:30Speaker 4: twenty fifteen to eleven percent in twenty twenty to twenty
- 5:34Speaker 4: twenty one. And I'm assuming that that is just in
- 5:37Speaker 4: line with the growth of the amount of content people
- 5:40Speaker 4: disclose on social media.
- 5:42Speaker 1: Jess.
- 5:42Speaker 4: I was watching a TikTok the other day, which I'm
- 5:44Speaker 4: honestly really good at.
- 5:45Speaker 1: It's not just a hobby anymore.
- 5:47Speaker 4: It's a future potential career path for me just to
- 5:50Speaker 4: watch tiktoks. And there was this woman who basically educates
- 5:54Speaker 4: people on scams and how your personal data is really
- 5:58Speaker 4: easily accessible.
- 5:58Speaker 1: She's a lawyer, she's like quite legit.
- 6:00Speaker 4: She's in America, and she actually gets people to comment
- 6:04Speaker 4: on her videos because people don't believe her. They're like,
- 6:06Speaker 4: good luck finding where I live. And like she snaps
- 6:08Speaker 4: back and says, Okay, yeah, right, scary because I had
- 6:12Speaker 4: never really thought about it. But then when I started
- 6:15Speaker 4: to look into some of the usernames that I've used
- 6:17Speaker 4: in the past that are actually linked to my personal name,
- 6:21Speaker 4: you can find my date of birth, Like, it's not
- 6:23Speaker 4: actually hard to find my phone number on the internet.
- 6:26Speaker 1: Do you know what I mean.
- 6:27Speaker 4: It's actually really really intimidating when you start thinking about it,
- 6:31Speaker 4: because so much of this information we just really nearly
- 6:34Speaker 4: add to our profiles, because like, what's better than Victoria
- 6:37Speaker 4: divide ninety one is a username that's so true. And
- 6:41Speaker 4: I feel like we've all probably had a little bit
- 6:43Speaker 4: of anxiety, particularly over the last couple of years, that
- 6:45Speaker 4: we might have fallen victim to a data breach or
- 6:48Speaker 4: to a scam or something of that nature. What should
- 6:50Speaker 4: we be doing if we feel like our identity or
- 6:53Speaker 4: our data has been stolen. Look, the first step that
- 6:56Speaker 4: you want to take is to obviously report the breach
- 6:59Speaker 4: to your ball super fund or any type of institution
- 7:02Speaker 4: that you think it has happened with sofas optis, obviously
- 7:05Speaker 4: reporting it with optis and making sure that for that
- 7:09Speaker 4: period of time you're just freezing your accounts. So if
- 7:12Speaker 4: it is your bank, instead of being like, oh, I
- 7:14Speaker 4: don't know, isn't it just freeze your accounts, you absolutely can.
- 7:18Speaker 4: All you need to do is call your bank, can
- 7:20Speaker 4: have a chat with them, or have a chat with
- 7:21Speaker 4: your super fund. Because the sooner that you can do
- 7:24Speaker 4: it one the sooner it can be traced but two,
- 7:27Speaker 4: the more likely it is that whoever has your information
- 7:30Speaker 4: that's about to use it is going to be barred
- 7:31Speaker 4: from doing that instead of racking up debt that you'll
- 7:34Speaker 4: then have to negotiate your way out of. I would
- 7:37Speaker 4: obviously change my password. I feel like this is just
- 7:40Speaker 4: the stock standard list of things that everyone should do,
- 7:43Speaker 4: but it's good to get a refresher. Then be on
- 7:46Speaker 4: the lookout for really suspicious emails or phone calls or
- 7:49Speaker 4: text messages or dms that you get through social media,
- 7:52Speaker 4: because sometimes people will bait you into giving you more
- 7:55Speaker 4: information or yes, more recently, send you a message if
- 7:59Speaker 4: you send this one on what I've got it a
- 8:01Speaker 4: few times and it's hey, can you call me? And
- 8:03Speaker 4: I reply like what is going on? And they're like, oh,
- 8:06Speaker 4: I dropped my phone. This is my friend's number. Can
- 8:09Speaker 4: you give me a call? Mum?
- 8:10Speaker 2: Oh I have.
- 8:12Speaker 4: It's actually wild and it's funny because you know, side
- 8:16Speaker 4: note completely in our team we call each other mums.
- 8:20Speaker 4: Like it's just kind of like, let's call it a
- 8:22Speaker 4: term of endearment, like it just does something nice for me.
- 8:24Speaker 4: I'll be like, oh, thanks mum, because she's looked after me. Yeah,
- 8:27Speaker 4: and vice versa. My team call me mom all the time,
- 8:31Speaker 4: and Kate, our mortgage broker, got this and genuinely thought
- 8:34Speaker 4: it was me.
- 8:34Speaker 5: Oh my gosh.
- 8:35Speaker 4: They didn't say anything other than Mum, I dropped my phone.
- 8:37Speaker 5: This is it?
- 8:38Speaker 4: Can you like help me? And Kate was like, oh,
- 8:40Speaker 4: it must be V like, oh, of course I'll help you.
- 8:42Speaker 4: Thankfully she did not get scammed because she immediately called
- 8:46Speaker 4: me and I was like, what are you talking about.
- 8:48Speaker 4: She was like, so you're not being like your phone
- 8:50Speaker 4: isn't drowned? And I was like, no, absolutely not. But
- 8:54Speaker 4: imagine if you actually were a parent and you got
- 8:56Speaker 4: that message and you had like a teenage son, and
- 8:58Speaker 4: that just made sense of also would message you off
- 9:00Speaker 4: for friends phone. It's just getting so intricate that it
- 9:03Speaker 4: makes me feel really icky. To that note, and going
- 9:06Speaker 4: off of your first point about reporting breaches to companies,
- 9:10Speaker 4: I would also add if you get a text, even
- 9:13Speaker 4: if it seems like it's from a company that you
- 9:16Speaker 4: bank with. So for example, if you bank with Bendigo
- 9:18Speaker 4: Bank and you get a text saying Hi, it's Bendigobank,
- 9:20Speaker 4: your data has been hacked, I would be picking up
- 9:22Speaker 4: the phone and calling them from the phone number listed
- 9:25Speaker 4: on their website. Because a friend of mine actually got
- 9:27Speaker 4: scammed earlier this year, I think it was, And it
- 9:30Speaker 4: was because she received a text from her bank, and
- 9:33Speaker 4: it was in the thread that her previous bank actually crazy,
- 9:38Speaker 4: how deep this can go? Yeah, And it was saying
- 9:41Speaker 4: your account has been compromised. We just need you to
- 9:43Speaker 4: update your password, log into your thing and update it.
- 9:46Speaker 4: And it had the link to take you through and
- 9:48Speaker 4: that link was obviously not legitimate and she lost I
- 9:51Speaker 4: think it was like fifteen or twenty thousand dollars what
- 9:55Speaker 4: and she did all the right thing that it came
- 9:56Speaker 4: from her bank. It was on the thread with her
- 9:58Speaker 4: previous communications that bank. It was actually wild how I
- 10:03Speaker 4: don't know how that works, but it was someone that
- 10:05Speaker 4: I personally know, not just a story in wild and
- 10:08Speaker 4: she's a switched on girl.
- 10:09Speaker 1: I would trust that too.
- 10:11Speaker 4: And being spoken to a few of my friends who
- 10:13Speaker 4: work in the banking space, I can unequivocally say your
- 10:17Speaker 4: bank will never ever ever send you a link that
- 10:19Speaker 4: you need to click because they know that that's what
- 10:22Speaker 4: scams look like and they're trying to train you to
- 10:25Speaker 4: be able to identify that. So your bank is never
- 10:28Speaker 4: going to say, oh, Jess, we'll send you the link
- 10:30Speaker 4: or text you a link. Maybe they will say your
- 10:32Speaker 4: password has been compromised, log into your account and change it.
- 10:36Speaker 4: But it's one of those things that a bank is
- 10:38Speaker 4: actually never going to send you a link to click
- 10:40Speaker 4: on or try and get you to share personal information
- 10:44Speaker 4: or a text message thread. It's just not going to happen,
- 10:47Speaker 4: and you are absolutely correct. The one thing I would
- 10:49Speaker 4: do is just like google NAB's phone number and cool
- 10:52Speaker 4: Nab immediately and go hey, I've just got this text message.
- 10:55Speaker 4: They'll be able to work it out for you in
- 10:57Speaker 4: two seconds, whether that's legitimate or not. Jess, I was
- 11:01Speaker 4: actually recording some money diary solo, because turns out you're
- 11:03Speaker 4: allowed to have a life and go on holidays without me,
- 11:06Speaker 4: which kind of seems really weird and we need to
- 11:08Speaker 4: talk about that later. But the other day I was
- 11:11Speaker 4: recording a money diary and it was on front of
- 11:13Speaker 4: our very very beautiful community members who one has a
- 11:16Speaker 4: really good story but we won't get into it, but
- 11:18Speaker 4: part of her story was that her identity got stolen
- 11:21Speaker 4: when she was at UNI. She was a little bit
- 11:23Speaker 4: careless with her wallet, it got lost and her identity
- 11:26Speaker 4: was stolen. And the way she found out was that
- 11:30Speaker 4: a policeman emailed her dad and asked for a photo
- 11:34Speaker 4: of her to verify that she wasn't the person that
- 11:38Speaker 4: was currently suspected of, you know, doing all of these
- 11:41Speaker 4: naughty things.
- 11:41Speaker 5: Oh my good watch that exactly.
- 11:43Speaker 1: That sounds like a scam. And I was just like,
- 11:46Speaker 1: what on earth?
- 11:47Speaker 4: And she's like, no, that legitimately happened. And she was
- 11:49Speaker 4: an adult when this happened. Why are you getting my
- 11:52Speaker 4: dad involved? Her dad genuinely thought it was a scam
- 11:55Speaker 4: and had to call the cops, and turns out it wasn't.
- 11:57Speaker 4: They were just communicating with her in a very strange way.
- 11:59Speaker 4: But in these times, question everything because to me, if
- 12:04Speaker 4: someone in on my dad, what are you?
- 12:06Speaker 1: Copper did a dabba?
- 12:07Speaker 4: I'm telling my dad about some stuff I did. What
- 12:09Speaker 4: if I don't even have a relationship with my dad,
- 12:11Speaker 4: what do you do email him? How did you even
- 12:13Speaker 4: find his email address? It's a great point. So, yeah,
- 12:16Speaker 4: I guess the point is sometimes they are legit. So
- 12:18Speaker 4: if you call in check that whoever the institution is,
- 12:21Speaker 4: he's going to say, yeah, actually, we need you to
- 12:22Speaker 4: update information to it here, or they're going to say,
- 12:25Speaker 4: please don't give anybody information, you're about to lose all
- 12:27Speaker 4: your money. I'm so skeptical of places that the times
- 12:31Speaker 4: that my bank has called me, which you know happens
- 12:34Speaker 4: sometimes I do, like normal banking and business banking. I'm
- 12:37Speaker 4: so skeptical that I actually go, hey, can you give
- 12:40Speaker 4: me like your number and I'll call you back, And
- 12:42Speaker 4: then I google the number, validate the number, and then
- 12:45Speaker 4: I call them back. Sorry, I just you know, have
- 12:47Speaker 4: had too many times where this has happened, and I
- 12:49Speaker 4: know that that's a bit of like work around, but
- 12:52Speaker 4: people these days are so smart they can actually call
- 12:55Speaker 4: you through numbers that are not their numbers, and just
- 12:57Speaker 4: I don't want to be stooged. I don't want to
- 12:59Speaker 4: be in a situation like your friend where I'm missing
- 13:02Speaker 4: a whole heap of cash when I could have just
- 13:03Speaker 4: googled a number and kept myself safe. Yeah, one thousand percent.
- 13:07Speaker 4: What else is on your list to keep us safe?
- 13:09Speaker 4: The last two things I would say is obviously be
- 13:12Speaker 4: on the lookout for those suspicious emails, but then keep
- 13:14Speaker 4: a really close watch on your bank account for any
- 13:16Speaker 4: unauthorized transactions. It's really really common these days. I don't
- 13:21Speaker 4: experience this, Jess. I know how many times a day
- 13:24Speaker 4: you log into your bank account, so you're all over
- 13:26Speaker 4: this too. But do you know there are heaps of
- 13:28Speaker 4: people in our community who are like, eh, I don't
- 13:30Speaker 4: really check my bank I don't check my statements. I
- 13:33Speaker 4: am crazy, like I check it all the time. And
- 13:36Speaker 4: even with our work accounts. Someone's like, Jess, what's this
- 13:38Speaker 4: And you're like, babe, I went to Spotlight and I
- 13:40Speaker 4: got Christmas decorations.
- 13:41Speaker 5: I'm like, oh, that.
- 13:42Speaker 4: Makes sense, that's nice, Like it just seemed like a
- 13:44Speaker 4: really random location. And you're like, yes, I got it.
- 13:46Speaker 4: While I was driving home. I question everything better safe
- 13:49Speaker 4: than sorry. I'm what Christmas decorations?
- 13:51Speaker 1: Did you get?
- 13:51Speaker 4: Those? Were they cute? Because that's not a scam. But
- 13:55Speaker 4: the other thing is you can actually call and request
- 13:58Speaker 4: a temporary ban on your credit report to ensure that
- 14:01Speaker 4: there are no unauthorized loans or applications made in your name,
- 14:04Speaker 4: which I think so many people don't know exist. Because
- 14:08Speaker 4: you know how you call your bank, can you freeze
- 14:09Speaker 4: your accounts and stuff? You can actually call and get
- 14:12Speaker 4: your credit paused so that no one can take a
- 14:15Speaker 4: loan out in your name. I mean, you can't even
- 14:16Speaker 4: take a loan out in your name. Would definitely be temporary,
- 14:19Speaker 4: but just to make sure things are safe and secure. Yeah,
- 14:21Speaker 4: which is a really good idea because we've spoken about before.
- 14:24Speaker 4: You know, when people take your identity, maybe they don't
- 14:27Speaker 4: do something with it right away. Maybe they sit on
- 14:29Speaker 4: it for a little bit and then like this money
- 14:31Speaker 4: diarist that I had the other week, it took a
- 14:33Speaker 4: year before the person who stole her data use it. Yeah. Year,
- 14:37Speaker 4: And people are not very nice sometimes, And so if
- 14:41Speaker 4: you put that freeze on, it gives you a little
- 14:42Speaker 4: bit of protection. I feel like it also kind of
- 14:44Speaker 4: gives you a bit of a trail as well, so
- 14:46Speaker 4: you can be like, hey, like I took all of
- 14:48Speaker 4: the appropriate actions, I did everything right. If something still happens,
- 14:53Speaker 4: you know, at least you know that you've taken all
- 14:55Speaker 4: the steps, and hopefully, if you have insurance or if
- 14:57Speaker 4: it's through a bank or whatever, you'll be able to
- 14:59Speaker 4: rec cover whatever you lose. And at least you can
- 15:01Speaker 4: show that within your realm of power, you did everything
- 15:04Speaker 4: that you could. Yeah, it also gives you a bit
- 15:06Speaker 4: of time to get new documentation, like if your passport
- 15:09Speaker 4: has been stolen, you can get a new one within
- 15:11Speaker 4: that period of time, or you can get a driver's
- 15:13Speaker 4: license re issued, or you can get new credit cards.
- 15:16Speaker 4: And it just puts you in a position where everything's
- 15:18Speaker 4: on hold and you can kind of sort your life out.
- 15:20Speaker 4: Yeah all right, So what are some signs of identity
- 15:23Speaker 4: thefts that we should be keeping an eye out for?
- 15:25Speaker 4: Fake mustaches, good to know, the peloff kind that you
- 15:27Speaker 4: toil with your fingers. Yeah, yeah, yeah, yeah, they're really
- 15:30Speaker 4: good ones. I also like to wear a sombrero with
- 15:32Speaker 4: them for added effect. But if your identity has been stolen,
- 15:36Speaker 4: it can take a little while to realize. As I said,
- 15:39Speaker 4: it took twelve months before our money dirests stolen information
- 15:43Speaker 4: had been used. They literally sat on it and then waited.
- 15:46Speaker 4: And I think that that's you know, you lose your wallet,
- 15:48Speaker 4: nothing happens, nothing's negative, you loosen up a bit, you're
- 15:51Speaker 4: not so worried, and then when it does start happening,
- 15:53Speaker 4: it takes you ages to realize because you've stopped checking
- 15:56Speaker 4: your bank accounts so regularly, you've stopped looking at your
- 15:59Speaker 4: credit application. Why would you it happened more than a
- 16:02Speaker 4: year ago, it's not stressful anymore. But any type of
- 16:05Speaker 4: unusual bills or charges that you don't recognize appearing on
- 16:08Speaker 4: your bank statement. One thing that I would be really
- 16:12Speaker 4: careful of is mail that you're expecting to arrive that
- 16:15Speaker 4: then either doesn't arrive or it does arrive and it
- 16:19Speaker 4: just feels a little bit off. One thing that I
- 16:21Speaker 4: have done recently is change all of my mail that
- 16:25Speaker 4: gets sent out, so bank statements and like electricity bills
- 16:28Speaker 4: all over to email, because I feel like physical is
- 16:31Speaker 4: really scary. Our money are is that you haven't listened
- 16:34Speaker 4: to yet, Jess. She suspects that the person that stole
- 16:38Speaker 4: her identity was swinging past her house to pick up
- 16:40Speaker 4: the mail to like finish credit applications and stuff.
- 16:43Speaker 1: Wow, so creepy, so weird.
- 16:46Speaker 4: The next is that you get calls or texts about
- 16:48Speaker 4: products and services that you've never actually used or engaged with.
- 16:52Speaker 4: Really strange emails that turn up you in your inbox,
- 16:54Speaker 4: and a sudden increase in suspicious phone calls or text
- 16:57Speaker 4: messages or even just messages and through social media. So
- 17:02Speaker 4: there's lots of different ways, and not all of them
- 17:04Speaker 4: are immediately like, hey, Jess, here's a statement for a
- 17:07Speaker 4: credit card you never applied for. It might just be
- 17:10Speaker 4: really weird phone calls of being like, hey, Jess, you're
- 17:13Speaker 4: short on this and you go, no, I'm not.
- 17:14Speaker 1: I definitely didn't do that.
- 17:16Speaker 4: So let's just this episode might put the fear of
- 17:19Speaker 4: God into a lot of people. But I think just
- 17:21Speaker 4: being vigilant is the most important thing here. Already, we're
- 17:24Speaker 4: going to go to a really quick break and when
- 17:25Speaker 4: we come back, we're going to be talking tangible tips.
- 17:28Speaker 5: So don't go anywhere, guys.
- 17:33Speaker 4: Alrighty, everybody, we are back, and Victoria, I want to
- 17:36Speaker 4: know your tips that people can use to help protect
- 17:39Speaker 4: themselves and their financial data against attacks. I have a
- 17:42Speaker 4: laundry list. I'm excited. Right you're sitting. Are you ready.
- 17:46Speaker 4: It's taking me ages to pull together because I wanted
- 17:48Speaker 4: it to be as comprehensive and useful as possible, which
- 17:51Speaker 4: is why it is so extensive. So if you're not ready,
- 17:54Speaker 4: maybe pause, grab a cup of tea and come back.
- 17:57Speaker 4: This is the time for you to be live. So
- 17:59Speaker 4: first thing first, we are going to regularly check our
- 18:01Speaker 4: credit reports. I say this all the time, literally, I'm
- 18:05Speaker 4: obsessed with saying it.
- 18:06Speaker 1: It can be free.
- 18:08Speaker 4: You can even sign up for a free credit monitoring
- 18:11Speaker 4: email that will consistently come into your inbox to make
- 18:13Speaker 4: sure that you are safe and secure, so that is
- 18:16Speaker 4: free and easy to do. Update your devices so cybercriminal
- 18:20Speaker 4: hack devices using known weaknesses in our systems or apps
- 18:23Speaker 4: means that if you update your security consistently, you're going
- 18:27Speaker 4: to fix these weaknesses in your apps so that there
- 18:29Speaker 4: won't be as many breaches. I do this personally by
- 18:32Speaker 4: making sure that I have automatic updates on my phone
- 18:35Speaker 4: so that when my phone is beside my bed charging
- 18:37Speaker 4: at night and connected to Wi Fi, it just does
- 18:39Speaker 4: it so that I'm not using all of my data.
- 18:42Speaker 4: Use the secure password Manager, and there are a lot
- 18:44Speaker 4: of them around these days, and these will often tell
- 18:47Speaker 4: you if there's been a leak of your data on
- 18:49Speaker 4: the dark web, or if your passwords are compromised. And
- 18:51Speaker 4: also you don't need to remember any of your passwords
- 18:54Speaker 4: with this. They like auto fill, so it feels easier
- 18:57Speaker 4: but it's safer. Google did that for me recently. I
- 18:59Speaker 4: got an email I was like, ninety seven of your
- 19:01Speaker 4: passwords are compromise and I was like, oh my god,
- 19:04Speaker 4: what how do you have ninety seven passwords, Jessica, I can't.
- 19:08Speaker 1: Even remember the three that all involve my own name.
- 19:11Speaker 5: I feel like ninety seven might be a small exaggeration,
- 19:13Speaker 5: but it was a lot.
- 19:14Speaker 1: I will go with it.
- 19:15Speaker 4: The next tip I've got for you is using multi
- 19:17Speaker 4: factor authentication. This really annoys our team, jess you can
- 19:21Speaker 4: probably agree with this one, but multi factor authentication improves
- 19:25Speaker 4: your security by increasing the difficulty for cybercriminals to actually
- 19:29Speaker 4: access your files or accounts. So anytime anyone banks in
- 19:33Speaker 4: our office or like pays an invoice or does their job,
- 19:37Speaker 4: I get a text message.
- 19:38Speaker 1: And you need the code.
- 19:39Speaker 4: So it's one of those things that for me makes
- 19:41Speaker 4: me feel far more secure because I don't want to
- 19:44Speaker 4: lose money, but I also don't want to be compromised.
- 19:47Speaker 4: I have the same on my email and on my Facebook.
- 19:50Speaker 4: I use Google Authenticator and basically I have an app
- 19:54Speaker 4: on my phone and it generates one time use codes
- 19:56Speaker 4: and when I go to log in, I put my username,
- 19:59Speaker 4: my password and then click signing, and then it will
- 20:01Speaker 4: go to a second page and be like, what is
- 20:03Speaker 4: the code on your authentic heid app? And to me,
- 20:06Speaker 4: that one makes me feel a lot more secure. But
- 20:08Speaker 4: do I just think it's smart because the more time flies,
- 20:12Speaker 4: the more likely you are to be hagged or have
- 20:15Speaker 4: someone trying to access your personal information. I just want
- 20:18Speaker 4: to make it as hard as possible for them, you know,
- 20:20Speaker 4: make them really work for it.
- 20:21Speaker 1: Jess.
- 20:21Speaker 5: Yeah.
- 20:22Speaker 4: The other thing if you don't actually have access to
- 20:24Speaker 4: multi factor authentication is use a secure passphrase. So in
- 20:28Speaker 4: cases where you can't use multi factor authentication, a secure
- 20:32Speaker 4: passphrase can often be the only thing protecting your information
- 20:35Speaker 4: and account from criminals, which is kind of scary. Then
- 20:38Speaker 4: the next thing, do you do this? I feel like
- 20:40Speaker 4: you've got a semi nerdy boyfriends who you might do
- 20:43Speaker 4: this to use a VPN. I'm pretty sure we have
- 20:45Speaker 4: one hooked up at So. A VPN is a virtual
- 20:47Speaker 4: private network. I have one on my phone. I have
- 20:49Speaker 4: downloaded it. I actually didn't discover this for my own security, Jess.
- 20:54Speaker 4: This is slightly embarrassing. The app I have is called
- 20:57Speaker 4: Nord VPM, so you remember like Nord Security. It's like
- 21:00Speaker 4: Collgic company. Anyway, I really wanted to watch the Real
- 21:03Speaker 4: Housewives of Beverly Hills when I was in New Zealand.
- 21:06Speaker 4: Recently it's on Hulu, and that wasn't actually available in
- 21:10Speaker 4: New Zealand. So when I was trying to log in
- 21:11Speaker 4: and like cast it to the TV because I was
- 21:13Speaker 4: obviously having a very exashing holiday watching my favorite show
- 21:16Speaker 4: with a glass of wine, it was like, this isn't
- 21:18Speaker 4: available in your area. So I was like, oh my gosh,
- 21:21Speaker 4: this is going to ruin my entire holiday if I
- 21:22Speaker 4: can't watch the show, I'm gonna have to download this app.
- 21:26Speaker 4: So did all the googling, worked it out, downloaded Nord VPN,
- 21:29Speaker 4: and I could change my location so that anybody on
- 21:32Speaker 4: the Internet when they're looking at my IP address don't
- 21:34Speaker 4: actually get to see my real IP address, which means
- 21:37Speaker 4: one I could watch whatever show I wanted, but two,
- 21:40Speaker 4: I'm actually far safer and more secure. And now that's
- 21:42Speaker 4: how I operate across the board, which I think everybody should.
- 21:45Speaker 4: It is a paid app, but I do think it
- 21:47Speaker 4: is worth it. The next tip is just to please
- 21:51Speaker 4: be smarter with your social media usage. Tip it's cape
- 21:55Speaker 4: personal information off social networks. Honestly terrifying. You told me
- 22:00Speaker 4: about this the other day that scammers can actually find
- 22:03Speaker 4: out where you leave and work through your posts. Obviously
- 22:06Speaker 4: if you're posting your workplace, but Jess, you were telling
- 22:08Speaker 4: me that Instagram would actually do you tag the photo
- 22:11Speaker 4: and you had automatically turned it off or something.
- 22:13Speaker 2: Yeah.
- 22:13Speaker 4: So I'm super paranoid about location specifically because Internet safety
- 22:18Speaker 4: scares me. And I have my location services on my
- 22:21Speaker 4: phone off because I watched this the social socialatum, Yes,
- 22:24Speaker 4: the social dilemma something like that. Yeah, I watched it,
- 22:27Speaker 4: and I freaked out and turned off all of my locations.
- 22:29Speaker 4: She didn't just freak out, She called me and did this.
- 22:31Speaker 4: So we have each other on Find my Friends and
- 22:33Speaker 4: now I have no friends. It was just a whole thing.
- 22:36Speaker 1: Yeah.
- 22:36Speaker 4: So Instagram can do it, but even just the photos
- 22:38Speaker 4: within your phone do it as well, automatically if you
- 22:41Speaker 4: don't turn it off. And so if you were to
- 22:43Speaker 4: lose your phone, for example, I have an iPhone. I
- 22:45Speaker 4: don't know if Android does this too, but if you
- 22:47Speaker 4: lost your phone and you took a photo at home,
- 22:49Speaker 4: that could be. I know that if your location services
- 22:52Speaker 4: are on and you can talk.
- 22:53Speaker 1: Oh my gosh.
- 22:54Speaker 4: Actually I know mine are on because when I go
- 22:57Speaker 4: to my albums on my phone, it has places, and yeah,
- 23:00Speaker 4: I can just zoom in and say, look, eighty four
- 23:03Speaker 4: hundred photos.
- 23:04Speaker 5: Probably spend a lot of time there.
- 23:06Speaker 4: Oh, yes, that's literruly my house. Yeah, so you can
- 23:10Speaker 4: turn off if you go into your phone's settings, you can.
- 23:12Speaker 5: Turn off oh it's cutee some of those.
- 23:16Speaker 4: Yeah, but you can turn off your location settings holistically,
- 23:19Speaker 4: or you can turn it off for specific apps as well.
- 23:22Speaker 4: But yeah, you have to think a little bit bigger
- 23:25Speaker 4: picture because you go, oh, I just won't post my
- 23:27Speaker 4: front door, like I won't tag my local suburb. But
- 23:30Speaker 4: even it's showing your local coffee shop, the DS, you know,
- 23:34Speaker 4: or all of these little things that if someone is
- 23:36Speaker 4: really paying attention, they can put together a pretty good
- 23:39Speaker 4: picture of where you're spending time.
- 23:40Speaker 5: On what you're doing.
- 23:41Speaker 4: So it's just being super conscious about what you're putting
- 23:44Speaker 4: out there because you don't know who's watching. And I
- 23:46Speaker 4: think people try to be really sneaky about this. This
- 23:49Speaker 4: is something I see in our community all the time.
- 23:51Speaker 4: And if you're comfortable with that, keep doing it. I
- 23:53Speaker 4: never would do it, though, And that's posting a picture
- 23:56Speaker 4: of you putting your souled sticker up on the house
- 23:59Speaker 4: that you just purchase.
- 24:00Speaker 5: I have strong feelings about this, do.
- 24:02Speaker 1: You as well?
- 24:03Speaker 4: Yeah?
- 24:03Speaker 5: Because I used to work in real estate. Do you
- 24:04Speaker 5: know how easy it is?
- 24:05Speaker 4: Like the amount of people that I went to high
- 24:07Speaker 4: school with that have bought houses post a photo. I've
- 24:09Speaker 4: been like, well, I want to know what that house
- 24:10Speaker 4: looks like, sad I founded in about five minutes.
- 24:13Speaker 1: Yeah, it's not even hard. And I'm a creep as well.
- 24:16Speaker 4: Like there have been influencers who have posted their sold
- 24:20Speaker 4: thing and they think that they're being really smart because
- 24:23Speaker 4: they like white out the real estate agent's number and
- 24:26Speaker 4: like what it is, but they leave up the description. Mate,
- 24:29Speaker 4: I can just google that it's going to come up.
- 24:31Speaker 4: And also even if you like rub out who it is, like,
- 24:35Speaker 4: this is outing me as an absolute creep. But like,
- 24:38Speaker 4: I know yellow is ray White. Yeah, like I know
- 24:40Speaker 4: what real estate agent you have gone through, and therefore
- 24:43Speaker 4: I'm very likely to find it on the ray White
- 24:46Speaker 4: website under recently sold. I'm just going to scroll through
- 24:49Speaker 4: and be like, that's probably it because the picture will
- 24:52Speaker 4: stay up anyway. I just think that that is compromising
- 24:54Speaker 4: your privacy. Steve and I when we bought our house,
- 24:58Speaker 4: You'll remember this, Jess, we just got to picture outside
- 25:00Speaker 4: the house, like in an area of the house that
- 25:03Speaker 4: you absolutely cannot see from Mill Street and we used
- 25:06Speaker 4: a sold sticker not from the same company that we
- 25:09Speaker 4: bought the house from. Because I was just like, one,
- 25:12Speaker 4: I have a lot of real estate friends around. I
- 25:13Speaker 4: was basically like, can I have a sticker because the
- 25:15Speaker 4: other one stuck to the board. But two, I was
- 25:18Speaker 4: kind of like, oh, can it not be from this
- 25:19Speaker 4: particular company, because I just I don't want to compromise
- 25:22Speaker 4: my privacy like that. And I mean it is, from
- 25:25Speaker 4: my perspective, a little bit hypocritical as well, because I
- 25:28Speaker 4: do tag local cafes and I do share a fair
- 25:31Speaker 4: bit on social media, like you guys know I'm in
- 25:33Speaker 4: and around Melbourne. I just I don't need you knowing
- 25:35Speaker 4: my pinpointed location. Yeah, and I think it can be
- 25:40Speaker 4: really jarring, but I think we do need to be
- 25:42Speaker 4: really aware of that because, as you said, Jess, if
- 25:44Speaker 4: you saw someone buy a house, you're gonna google it,
- 25:46Speaker 4: especially if you grew up.
- 25:47Speaker 1: With them or you knew them.
- 25:49Speaker 4: But that's just I guess a wholesome person looking something
- 25:53Speaker 4: up you you just don't know who can also look
- 25:55Speaker 4: it up, who might not be as kind or as
- 25:58Speaker 4: just pervy as you are. Right, Yeah, Look, the next
- 26:01Speaker 4: tip I've got for you guys, is back up your
- 26:04Speaker 4: devices and set them to regularly auto back up. I
- 26:08Speaker 4: say this because you can automatically restore your files in
- 26:11Speaker 4: case your device is ever hacked or lost or stolen
- 26:14Speaker 4: or damaged. I know, I have so many photos on
- 26:16Speaker 4: my phone, Like I am nearly a psychoticist jest when
- 26:20Speaker 4: it has to taking photos, But I would be heartbroken
- 26:22Speaker 4: if they got lost. And sometimes if your device has
- 26:25Speaker 4: been hacked, it just needs to be completely wiped. Like
- 26:28Speaker 4: there's no opportunity to take some of the files off
- 26:31Speaker 4: because they could be compromised. But if you backed up
- 26:34Speaker 4: your phone, basically that device can be destroyed, it's absolutely fine.
- 26:37Speaker 4: It could be completely wiped and then you could just
- 26:39Speaker 4: restore an older backup that does not have the virus
- 26:42Speaker 4: or the hacking on it. The next thing is secure
- 26:46Speaker 4: or shred your sensitive documents. Recently we have got our
- 26:50Speaker 4: own shredder in the office with a lost shredder.
- 26:52Speaker 1: I love the shredder. I love it.
- 26:54Speaker 5: I love it.
- 26:54Speaker 1: And it's not like an.
- 26:55Speaker 4: Old school one where you get the little like you know,
- 26:58Speaker 4: the strips of paper open down shred up just be no,
- 27:01Speaker 4: it's like confetti really like.
- 27:03Speaker 1: Good luck, good luck piecing that together. Friends.
- 27:06Speaker 4: Yeah, I feel far safer because someone's always like, what's
- 27:09Speaker 4: shredding got to do? If someone wants to steal my
- 27:11Speaker 4: bank details, Like I'm really good at puzzles, maybe I
- 27:14Speaker 4: would just like put them up on the wall like
- 27:16Speaker 4: I'm some kind of like true crime investigator and work
- 27:19Speaker 4: out what the letter said. But no chance with my shredder.
- 27:23Speaker 4: But I think that you should be shredding literally everything
- 27:25Speaker 4: that is not of use to you. So letters from
- 27:27Speaker 4: your bank, super fund, or employee details, literally anything that
- 27:31Speaker 4: people could use to steal your identity from my perspective,
- 27:35Speaker 4: should be shared, save them in a safe location. Something
- 27:38Speaker 4: that I do if I think it's really important, Like
- 27:40Speaker 4: I got a letter being like, hey, here's your TFN,
- 27:43Speaker 4: I take a photo of it, or I use the
- 27:45Speaker 4: scanner app and upload it to my emails and file
- 27:47Speaker 4: it away so I know I've got a digital copy
- 27:49Speaker 4: of it. I don't need the physical copy anymore. I
- 27:52Speaker 4: feel like historically I used to just keep those things
- 27:55Speaker 4: lying around Denada in this house. The next thing is
- 27:59Speaker 4: be really careful with public computers and also public Wi Fi.
- 28:04Speaker 4: So if you're using a public computers like for example,
- 28:07Speaker 4: at the library, you need to one make sure that
- 28:10Speaker 4: you're clearing your Internet history and logging out of every
- 28:12Speaker 4: single account, because that's just giving people a ticket to
- 28:15Speaker 4: go and read through your emails. Yeah, but two, public
- 28:19Speaker 4: wi fi is actually quite dangerous because they're not secured.
- 28:23Speaker 4: And if you join a network that a hacker is on,
- 28:26Speaker 4: instant connection like you're able to actually instantly connect with them.
- 28:30Speaker 4: And there are some devices like Apple has a higher
- 28:33Speaker 4: level of security when it comes to this stuff, and
- 28:35Speaker 4: it will say do you want to share your information
- 28:37Speaker 4: on this network or not when you connect. But to
- 28:40Speaker 4: be honest, I really like to not use free WiFi
- 28:44Speaker 4: where I can because more often than not, it's just
- 28:47Speaker 4: not a good or safe idea. And I mean it's
- 28:49Speaker 4: twenty twenty two. You probably have enough data on your phone. Yeah,
- 28:53Speaker 4: the Wi fi might be quicker, but it's not often
- 28:56Speaker 4: that advisable. You see me do that when we travel
- 28:59Speaker 4: because I used to work corporate and there was a
- 29:02Speaker 4: breach that occurred because somebody they left their laptop somewhere.
- 29:07Speaker 4: I can't remember what it was, but it was like
- 29:09Speaker 4: drilled into it. So now whenever I travel, because I
- 29:12Speaker 4: travel with my work laptop because we travel for me.
- 29:14Speaker 4: But I was literally like, bro, are you signing out
- 29:16Speaker 4: of everything so that I can't see it? Because one
- 29:19Speaker 4: time I was like, oh, Jess, can I borrow your laptop?
- 29:21Speaker 4: And You're like, let me just sign out of everything.
- 29:23Speaker 4: I was like, bro, I'm not going to go on
- 29:25Speaker 4: your Facebook, and you're like, oh, it's not because no,
- 29:27Speaker 4: like you're way smarter than me. It was drilled into us,
- 29:30Speaker 4: like anytime I take my laptop outside of the workplace,
- 29:34Speaker 4: like even if we're just traveling into state. When we're
- 29:36Speaker 4: traveling internationally, I will sign out of my emails, all
- 29:39Speaker 4: of my personal platforms, anything that could identify the business.
- 29:43Speaker 4: I do the same on my phone as well. And
- 29:46Speaker 4: we also when we traveled, we used to have to
- 29:49Speaker 4: lock our devices. So like if you went on a holiday,
- 29:51Speaker 4: like a personal holiday and you weren't taking your stuff,
- 29:53Speaker 4: the company rule was that you had to physically lock
- 29:56Speaker 4: your laptop away so that nobody could access or breach
- 29:59Speaker 4: anything you were gone. Like it was crazy because they
- 30:02Speaker 4: had it happened in the past where some really confidential
- 30:05Speaker 4: client information got out because somebody's computer was accessed while
- 30:10Speaker 4: they weren't there, and it's really really scary, and so
- 30:12Speaker 4: I know that sounds like you.
- 30:14Speaker 1: Go, who's going to look out of their Facebook when
- 30:15Speaker 1: they travel?
- 30:17Speaker 4: You're talking to me, and how many times this year
- 30:19Speaker 4: have I left a laptop.
- 30:20Speaker 1: On a flight?
- 30:21Speaker 4: Literally? Like you, you just don't know. And it's such
- 30:24Speaker 4: an easy thing. And if you didn't know, most social
- 30:28Speaker 4: networking platforms and like email platforms and stuff, you can
- 30:31Speaker 4: log out of them remotely, So if you do lose
- 30:33Speaker 4: your laptop, you can go, oh, I'm going to sign
- 30:36Speaker 4: out of every device that I'm signed into and it
- 30:38Speaker 4: will take it off of everything. Because yeah, you just
- 30:42Speaker 4: don't know. And I feel like nowadays everyone is quite
- 30:45Speaker 4: savvy with these things. You're, oh, there's a past word
- 30:47Speaker 4: on my laptop. No one's going to guess it. It's
- 30:48Speaker 4: not like it's my.
- 30:49Speaker 1: Birthday, mine's auto field.
- 30:51Speaker 4: Go, you just never know. No, we don't do that
- 30:54Speaker 4: in this house. No, we're going to change that when
- 30:56Speaker 4: we get off of it.
- 30:57Speaker 5: So sorry, all right.
- 30:58Speaker 4: Well, the last tip I've got in this laundry list
- 31:00Speaker 4: of tips is securing your mail. So this is hot
- 31:04Speaker 4: tip that I have added because I need to do
- 31:07Speaker 4: it right now. There is not a lock on my mailbox.
- 31:10Speaker 4: But there should be because we don't want people stealing
- 31:13Speaker 4: our mail. And it baffles me that I've never thought
- 31:15Speaker 4: of this personally until we decided to do this episode,
- 31:18Speaker 4: and I was sitting down being like, what should be
- 31:20Speaker 4: on this list? Literally, if you get a new credit card, Jess,
- 31:24Speaker 4: where does it get sent?
- 31:26Speaker 5: Great? Point to my letterbox?
- 31:27Speaker 4: Yeah, how are you protecting that? Yeah?
- 31:31Speaker 5: I hadn't thought about that.
- 31:32Speaker 1: That's real creepy, isn't it.
- 31:34Speaker 4: So? From my perspective, getting a locked mailbox so people
- 31:36Speaker 4: can't steal his stuff is a top priority. And the
- 31:39Speaker 4: last tip I've got in our laundry list of tips
- 31:41Speaker 4: just greachy. Now, we have done a full episode in
- 31:44Speaker 4: the past on getting scammed. It's called Scamdalous excellent name.
- 31:48Speaker 4: If I do say so, we are genius as just
- 31:51Speaker 4: thought of that. Anybody hadn't guessed. So I definitely recommend
- 31:54Speaker 4: going back and listening to that episode just to give
- 31:56Speaker 4: yourself a refresher on how you can identify scams, what
- 31:59Speaker 4: common scams are, things of that nature. That sounds like
- 32:02Speaker 4: a very Beyonce style episode, it really does. And the
- 32:04Speaker 4: thing I think I would encourage people to really consider
- 32:07Speaker 4: is if you receive a communication from somewhere that might
- 32:10Speaker 4: seem official. Does it seem like you're being rushed into
- 32:13Speaker 4: doing something? Does it seem like you're being pressured into
- 32:15Speaker 4: making a change immediately?
- 32:17Speaker 1: Scam?
- 32:17Speaker 4: I just want you to do it asap instead of like, oh,
- 32:20Speaker 4: have you got time to chat and you're like no work,
- 32:22Speaker 4: They're like, no worries, I'll call you later.
- 32:24Speaker 5: Yeah.
- 32:24Speaker 2: No.
- 32:25Speaker 4: Credit companies do not want you to make a split
- 32:28Speaker 4: second decision because that's a bad decision. Yeah, exactly right.
- 32:31Speaker 4: So if you're feeling those things, do the vibe check,
- 32:33Speaker 4: call the place, see what's up before we head out
- 32:36Speaker 4: the door of v Can you tell me where can
- 32:38Speaker 4: people find more resources for help if they do need them?
- 32:41Speaker 4: First things first, in our show notes, we will always
- 32:44Speaker 4: drop a whole heap of information pertaining to the episode
- 32:47Speaker 4: that we are talking about there, so don't worry about
- 32:49Speaker 4: writing these down. But for more information on spotting scam messages,
- 32:53Speaker 4: you can see the acsc's Detecting Socially Engineered Messages guidance,
- 32:58Speaker 4: which is obviously linked in the show notes. And if
- 33:00Speaker 4: you're concerned that your identity has been compromised or you
- 33:03Speaker 4: feel like you might have been a victim of a scam,
- 33:06Speaker 4: contact your bank immediately and call Idcare on one eight
- 33:10Speaker 4: hundred five nine five one six zero. And then if
- 33:13Speaker 4: your identity has been stolen, you can actually apply for
- 33:16Speaker 4: a Commonwealth victim certificate. And if you believe that you
- 33:20Speaker 4: are a victim of cyber crime, you need to go
- 33:22Speaker 4: to report cyber at cyber dot gov dot au. Jessica,
- 33:26Speaker 4: all right, that's a lot. I hope that that was
- 33:27Speaker 4: helpful for the people listening. We don't mean to put
- 33:30Speaker 4: the fear of God into you, but we've been doing
- 33:32Speaker 4: a lot of conversations with these breaches, and like I said,
- 33:35Speaker 4: I was a victim to one of them, and I
- 33:37Speaker 4: totally get the anxiety, which is why we wanted to
- 33:39Speaker 4: do this episode. If you've enjoyed it and you want
- 33:41Speaker 4: to talk more money, join the Facebook group. Obviously we
- 33:45Speaker 4: have what two hundred and forty thousand, two hundred and
- 33:48Speaker 4: fifty thousand people. I cannot tell you how excited I
- 33:51Speaker 4: am so that I can brag to my friends that
- 33:54Speaker 4: I have a quarter of a million people in my community.
- 33:57Speaker 5: That is absolutely insanity.
- 33:58Speaker 4: Too many people sharing tips and tricks there every single day,
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