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How To Win With The Art of Hospitality - Bashar Wali, Practice Hospitality
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares why "shock and awe" tactics often fall flat and why simple gestures can elevate the ordinary into something memorable.
Listeners will learn:
Why true loyalty isn't earned with points but with something far more profound that taps into our human nature
What we can learn from the world of theater
Why it's easier than ever to build guest relationships
The importance of being nice and training employees on emotional intelligence, self-awareness, and empathy
How hotels can use technology to remove…
The skinny
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