Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Forget Online: Master One-to-One Sales Before You Scale
Transcript
- 0:01Today on the podcast, we're going to be looking at a few
- 0:03things related to online and offline marketing, and also the
- 0:08importance of trying to dominate your backyard first before you
- 0:14decide to go and compete in other neighborhoods or in other
- 0:18countries or in other sectors. I'm making today's recording at
- 0:23home and today on Independence Day, for some reason, we haven't
- 0:27had light for a week. That's the reason why my
- 0:29neighbors are lasting generator. So you're going to hear lots of
- 0:33noise in the background. You know, that's because you
- 0:35know, all of us, as we often do in this country, we're trying to
- 0:39cope with the breakdown in public infrastructure.
- 0:44So anyway, I'm not here to talk about Nigeria and our problems.
- 0:49So if you're tired of using business strategies that work in
- 0:51America or the UK but don't seem to work in Nigeria, then welcome
- 0:55to this podcast. I'm your host, my name is
- 0:57Tavishima Ayede. For years, I've been bringing
- 1:00practical, realistic and relevant insights to give
- 1:03results in the Nigerian market. So if you're ready to stop
- 1:07wasting time with all that generic advice, you know,
- 1:09motivation advice and all that stuff, and you want to start
- 1:12growing your business the Nigerian way and then stay
- 1:14locked into this podcast. Subscribe on Spotify, YouTube,
- 1:17Apple or any player of your choice, and if you'd love to
- 1:20connect, you can call send me a text message or a WhatsApp
- 1:22message on 08064662140. So like I said today we're going
- 1:31to be discussing some things online, offline marketing and
- 1:34then also the importance of dominating your dormant first
- 1:38before you go out and start competing with other people.
- 1:41Now, the reason why we are looking at that today is because
- 1:45for those of you who've been listening for a while, you know
- 1:46that I have a radio show on Radio Maria, 91.3 FM, Abuja.
- 1:51That show is a calling show. People call in once in a while.
- 1:54We you know, half about and talk about different issues.
- 1:58So in particular, about two weeks ago, some gentleman called
- 2:01in Jeremiah from Guadalada, Fola from Abuja, Jacob from Guerimpa
- 2:06and Edu from Area 2. Those are all, how I say, those
- 2:11are all hoods within Abuja. So just in case you're listening
- 2:15from another part of the country and you don't have those names
- 2:17before, those are Abuja places. So one caller in particular,
- 2:23Jeremiah, he said he wanted to try online marketing because he
- 2:27thinks it's going to be much more effective because of the
- 2:30number of people that he's going to be exposed to.
- 2:33Now, Jeremiah is a real estate professional in Abuja and he
- 2:36says when he's talking to people they know, they know, send them
- 2:39as in they know to give them time.
- 2:41So that's the problem. So he's been interested in
- 2:45utilising Google Business Page, but he doesn't know how.
- 2:49Then he's also interested in Facebook and YouTube and then,
- 2:51you know, stuff like that. These are some of the things
- 2:54that we've spoken about not just on this podcast, but also on my
- 2:57radio show. So my advice to him was, you
- 3:01know, I've already made a whole episode on Google Business Page.
- 3:05So if this is your first time listening to the podcast, by the
- 3:08time you're done, just run a search in whatever podcast app
- 3:12you're listening to or maybe try in YouTube using my name and the
- 3:16name of the show. And you'll see episodes that
- 3:19have been devoted to Google Business page, WhatsApp
- 3:22Business, and then Google and my business, Google My Business and
- 3:25Google Business page, that same thing.
- 3:27So basically I told Jeremiah that look, you know, we've
- 3:29already had an episode about this.
- 3:31So basically just go on Google and then type in how to set up
- 3:34my Google business page and then a series of instructions will
- 3:37come up. I write those down.
- 3:39The reason why I say write it down is because once you click
- 3:42on something it's going to go off the page and then trying to
- 3:45go back and find where the original list is sorry list was
- 3:47would be a problem. So how to set up my Google
- 3:51business page, send some instructions will come up, write
- 3:55it down and then follow the instructions step by step.
- 3:58Also, I mentioned to Jeremiah and I'm mentioning to you guys,
- 4:02that is not something that has to be completed in one day.
- 4:04It's an auto save kind of thing. So you can start on Monday, do
- 4:07small, come back on Wednesday, do small, come back next week
- 4:10Tuesday, do small. Even if it takes you a month,
- 4:13you can wrap it up. It's not something you must
- 4:15finish today, today. So that was the advice on that.
- 4:17Then as a general rule, I would say try not to do too many
- 4:22things at the same time, especially if you are a one man
- 4:24gang, you're a one woman show. You know, to say you want to be
- 4:27running Google business page and I want to be doing Facebook now,
- 4:30I'll be doing YouTube now. Like if there's too many things,
- 4:33you really make progress. You know, you're about people
- 4:35say if you want to make bubbles, be in one spot.
- 4:37So it's like that. Learn how to pee in one spot
- 4:40basically, that's what I'm saying.
- 4:42So stay focused on one thing, optimize that thing, do that
- 4:47thing. Well, like take for instance, my
- 4:49podcast. You see, I'm not all over the
- 4:50place. So the podcast is here.
- 4:53Of course, you know, I distribute on YouTube and other
- 4:56links, but you don't see me doing a ton of other stuff.
- 5:00And you found the podcast, you're finding this thing
- 5:02valuable. Later on when things have
- 5:06settled down, I'm making quite a bit more cheddar.
- 5:10I can now start doing and I'll start doing other other stuff.
- 5:17Sorry, 1 moment. OK, I am back.
- 5:22Sorry I had to attend to something.
- 5:25Then there was a second caller for He's a long time caller of
- 5:28the show and he wanted to make a contribution based on something
- 5:32we've been talking about. Because like I said, one of the
- 5:36things we're going to look at today is the importance of
- 5:38dominating your own Dormat Fest before you start looking at
- 5:42other neighborhoods, other councils, you know, other
- 5:45countries. And so for like holding back
- 5:48when we discussed it on the radio show just to lend his own,
- 5:51you know, two cents and he agreed, you know, he said that
- 5:55look, you know, before you preach the gospel to the whole
- 5:57world abroad, he supposed conquer Jerusalem 1st.
- 6:00And of course, which is something that the good Lord
- 6:02Jesus Christ and the apostles did, you know, you conquer
- 6:04Jerusalem 1st and the surroundings.
- 6:07Then from there you go into the Gentile nations and then to the
- 6:09whole world. So the strategy 9 be the same.
- 6:12So that's that's it basically. So we spoke about some of that.
- 6:18So I one moment I need to refer to my notes and unfortunately I
- 6:25left them on the phone. I didn't write them out on a
- 6:26sheet of paper. So 1 moment.
- 6:30OK. Then the final caller for that
- 6:35particular episode that's like 2 weeks back was a guy called Edu.
- 6:38Now Edu from area 2. The problem he was having is he
- 6:41loves the whole Coco Timber business, things like that, but
- 6:45it's really, really capital intensive.
- 6:47Very, very capital intensive. I was wondering how to get into
- 6:50the business, but I know we haven't tackled that question
- 6:52yet. You know, I'm scheduling that
- 6:54for upper week, upper week from from today.
- 6:57That's from today that I'm making this particular podcast.
- 7:01So those guys that are called, those are the things that
- 7:05informed the reason why we're making today's a podcast
- 7:09episode. So for Jeremiah now the real
- 7:15estate person, he wants to do online marketing because he
- 7:20thinks he's going to be much more effective than offline
- 7:22marketing. So we have to ask ourselves a
- 7:24couple of questions. Number one, is that actually the
- 7:27case? Is it true that online marketing
- 7:29is better than offline? Now, First off, let's define
- 7:31some terms. When we say online marketing,
- 7:34let's just say we're doing anything that is Internet
- 7:36related, anything that is www.related that's online,
- 7:41anything that is Instagram, TikTok, reels, you know,
- 7:45whatever what else content, what else e-mail lists, you know all
- 7:54of that that is online. Then when we say offline, we
- 7:58just mean traditional or real world ish kind of
- 8:02communications. So face to face that is offline.
- 8:05I go to your office that is offline.
- 8:07I pick up the phone that is offline.
- 8:10Maybe we're having a WhatsApp conversation, yes, that goes
- 8:14over the Internet. But for these purposes, we will
- 8:16also call that offline because we're trying to have real time
- 8:19communications with someone. So for the purposes of today's
- 8:25episode, that is the difference between offline and then online.
- 8:29So in a sense, yes, online marketing is a whole lot better
- 8:31because of scale. When you're doing online
- 8:35marketing, you stay in one place, you press send, you type
- 8:38something, you carry out one action and potentially 500
- 8:42people, 5000 people, 50,000 people, 5 million people will
- 8:46get to see it. So there's that element of
- 8:48scale. Now there's the problem.
- 8:51Too many people are rushing to go and do online stuff without
- 8:54having mastered the fundamentals offline first.
- 8:58I repeat, too many people are rushing off into the online
- 9:01space without having mastered the fundamentals of offline
- 9:04first. In other words, you haven't
- 9:07learnt how to have a conversation with a real life
- 9:09somebody who is in front of you. How do you think you're going to
- 9:12have a fruitful, productive conversation with 50,000 people
- 9:15who you can see? Let me ask it again so you can
- 9:20feel me one-on-one. You don't know how to carry on
- 9:23the conversation with somebody. For some reason, you assume that
- 9:26once the mic is on, once you make this post or make this,
- 9:30whatever, you assume that you'll be effectively communicating
- 9:33with thousands of people. Now, you don't work that way at
- 9:36all. This is how it works whether
- 9:38you're going to do content marketing like what it is and
- 9:40I'm going to do, or you're going to be doing e-mail lists or
- 9:43direct response marketing or something.
- 9:46The thing is, when you're talking to people in the
- 9:47business context, in the sales contents context, you're going
- 9:50to be speaking through particular pains, particular
- 9:53problems that they have or particular visions that they're
- 9:56trying to achieve. If you haven't gotten good at
- 10:00discovering those things one-on-one live, like face to
- 10:02face, I see you, you see me. How do you think you're going to
- 10:06get good at that? You know, when you're on now on
- 10:09a much more scalable audience. So we'll go online.
- 10:13No wahala, no problem, but just be calm first.
- 10:16Be calm, relax. Let us master the offline thing
- 10:19first. Are you sure you're talking to
- 10:22the right people? Because if your ICP is off your
- 10:26ideal customer profile, if you're talking to the wrong
- 10:29people face to face, I bet you, you'll be talking to the wrong
- 10:31people when you go online and you'll be wasting your money,
- 10:34you'll be wasting your time. So even if you're doing a
- 10:37podcast like me where you're not spending money, you're wasting
- 10:40your time because you don't know who your IP is.
- 10:42Your ICP is your ideal customer profile.
- 10:44You don't know who your ideal customer is, you don't know who
- 10:47your ideal audience is. So you don't be wasting your
- 10:49time talking into the void, talking off point, talking
- 10:52rubbish. So let's calm down 1st and
- 10:55master the online space. How do I figure out who is the
- 11:00right person to talk to when I'm talking to that person?
- 11:05How do I figure out the things that these people really care
- 11:08about? One of the reasons why those,
- 11:10those of you who have binge listen to this podcast, one of
- 11:13the reasons why I like this because you see the advice that
- 11:15I drop here is practical, is relevant, is tailored to the
- 11:18Nigerian experience. The only reason why I know that
- 11:21is not because I sat down and I thought it up.
- 11:23It's because when I started this podcast, I was answering
- 11:25questions that people were asking me.
- 11:28You can see that I was having one-on-one live conversations
- 11:31with somebody that now informed the strategy or the ideas that I
- 11:35now want to go and do on online. So now the same scope.
- 11:40That's the process, that's the former one.
- 11:43That's the way forward. So stop being in this space
- 11:47where you try to talk somebody to talk, talk to somebody in
- 11:51real life. They give you bass boost, they
- 11:53don't send you, you know, they've shown you, they say, you
- 11:55know what, let me just go online.
- 11:57No, you're just multiplying your inefficiencies.
- 12:01So before you go online, step down first.
- 12:04Let's stay here one-on-one. Let's figure this thing out so
- 12:08that by the time you learn the good habits here, am I talking
- 12:11to the right people and am I talking in terms of things that
- 12:14they value? When you now go online, you'll
- 12:16be much more effective. That's how it's done.
- 12:20Don't look at people online like me saying oh there is the
- 12:25potential of potentially scaling and reaching out to 50,000
- 12:29people. Don't be looking at it like
- 12:31that. Well, at least well well yes,
- 12:34you should look at it like that, but don't let that hunger push
- 12:37you too quick. Master the fundamentals first on
- 12:41a face to face level. It will greatly inform the
- 12:44strategy, the approach, the tactics for the future when you
- 12:47go online. So my advice to folks like
- 12:51Jeremiah who is into real estate and other real estate
- 12:54professionals, if people know they send you don't think they
- 12:57will just hop online. If they're not send you real
- 13:00life, by the time you hop online, equally they're not go
- 13:02send you as well. The difference is just that when
- 13:05people not send you face to face, you can't see it.
- 13:08When somebody they shun you face to face, you can't see it.
- 13:12So they think it pains either. Chook.
- 13:14I understand because I've been there.
- 13:16Those of you who've been listening in the last two 2-3
- 13:18weeks, you know, when I gave the testimony about how on my laptop
- 13:21I had a folder called the F you folder.
- 13:24And those are people that snob me.
- 13:27And I need to, when I don't make calm, like when I'm a big boy, I
- 13:29need to walk up there and say, look, Remember Me and say, Oh
- 13:32yeah, Tarish, I remember you. I'll now tell that F you.
- 13:34I'll tell them straight up. Look, when I was a nobody, you
- 13:38didn't want to deal with me. So now I don't make up F you
- 13:41screw off. So I had the folder like that.
- 13:45Now one day now my wife is on my laptop.
- 13:47She discovered that she says, ah, tavishing my wall is this.
- 13:49I say it's my nephew folder. I said because of why?
- 13:51I said these are people that don't snob me.
- 13:53Before my was like, ah, babe, you know, it's a bit in my
- 13:57church here, you know? And then we laughed about it.
- 14:00I said, yeah, yeah, I know it's in my church.
- 14:01He said, just delete this thing. I said, hey, may I delete time?
- 14:04She said just delete it. Delete.
- 14:05It is in my truck. So I deleted it.
- 14:09But I'm just trying to say that I know where you are.
- 14:11Like I can feel you. I feel you.
- 14:14I had an actual folder. I was writing down their name #1
- 14:17Kelechi, a natural. But no, that's my real name.
- 14:20I just made it up. But I'm just trying to tell you
- 14:22that specific. I was writing down their name 1
- 14:25by 1 so that when I arrive, when I'm on the down to level, I'll
- 14:29call them up. So what's up now?
- 14:31You been as a family. After I talk small time, I say
- 14:33guy F you say why now? I say remember that time.
- 14:36I say we should do business together.
- 14:38You refused. You didn't have faith in me.
- 14:40So my guy, F you. So that's just the whole thing.
- 14:46When people they snob you face to face, either choke, he will
- 14:49pain you. It still doesn't mean that the
- 14:55whole process isn't happening online.
- 14:57If you haven't learned the fundamentals when you go on
- 14:59online, people will be snobbing you too.
- 15:02It's just that you won't know. So like now take around this
- 15:04podcast that some of you, let's say 1000 of you started
- 15:08listening to this podcast. And then after 2 minutes, some
- 15:11people say, I beg this guy the yarn off points.
- 15:15And then maybe like 400 people cut off.
- 15:20He won't shoot me because I can't see the 400 people, but
- 15:23the 400 people are rejecting me face to face.
- 15:25I'll feel it. But bottom line, what I'm just
- 15:27trying to say is that look, the dynamics is all the same.
- 15:30You people know they give you time, they know they send you
- 15:32face to face, they know we'll send you online.
- 15:34So fix that offline problem first.
- 15:38When we now go online will be effective.
- 15:41So if my podcast is effective, if you find it to be effective,
- 15:44the reason why it's working is not because I am on online.
- 15:48The reason why it's working is because offline I learnt one or
- 15:51two things. First that now informed my
- 15:52strategy when I now hopped on the keyboard or hopped on the
- 15:56microphone to make this podcast. So cure those problems first.
- 16:00That was my advice to Jeremiah. Then let's see what else.
- 16:08So now the importance of competing, I told you that
- 16:12Faller called in to make a contribution and of course he
- 16:15said that whole thing about conquer Jerusalem before you now
- 16:17conquer the ends of the earth. And basically it's the same
- 16:19thing. Now, another reason why Faller
- 16:23called to say that was because Jeremiah, the real estate guy,
- 16:26he also mentioned how in his own locale, Inquiry Park nor the guy
- 16:30don't groom one or two boys in the business.
- 16:33And so he was thinking, these are my guys now, these are my
- 16:35boys and I suppose they compete with these people.
- 16:38So he decided to move to another locale.
- 16:40He decided to move to Banach Plaza in, we say to Banach area
- 16:45to start up his own business. But he said that when he got
- 16:49there, that competition was fierce, real fierce and that,
- 16:53you know, they didn't even want him in that neighborhood.
- 16:55So like he had to pack up. So he had to he sustained some
- 16:59losses. So that's one of the reasons why
- 17:01for like called, you know, to give that advice and you know,
- 17:04also chipped in the same. Now look, when you're about to
- 17:07compete, you're going to need a couple of things.
- 17:09No more. You're going to need
- 17:10persistence. Persistence just means, you
- 17:13know, people give you bass boss, you wake up and you try again.
- 17:17You know, you go out, you try your best, you encounter one or
- 17:20two hostilities, you know things not to align.
- 17:23You go back home, you take a Gucci, eat fufu, you drink 1
- 17:29cold bottle of Fanta, have your bath, go and sleep, wake up the
- 17:33next day, shine your eyes, say your prayers, and then you start
- 17:35again. So that's persistence.
- 17:36Like, you know, I keep moving. Then unfortunately persistence
- 17:40is not enough. You also need cash to compete.
- 17:44So like for him, even though he was in the real estate space,
- 17:47what he was trying to do that time I think was maybe like food
- 17:49related. So you need money,
- 17:50Unfortunately, you need to buy raw materials.
- 17:53You're in a new space, you got to pay rent, then what else?
- 17:56You also need to buy Flyers that you'd be promoting.
- 17:59You also need to pay sales team people who will be going out
- 18:02talking to people one-on-one to say, oh, I'm here, I'm here, I'm
- 18:05here. So, you know, it's not just a
- 18:07persistent something. If you don't have cash flows
- 18:09behind you, you can't compete. OK, well, nice if you can't
- 18:12compete, but your journey will be hard, harder than it it needs
- 18:15to be. So that's also part of the
- 18:19reasons why you're supposed to conquer your dormouse first.
- 18:21Conquer your domain first before you move out because when you
- 18:25establish first in your domain, not only have you figured out
- 18:28the fundamental processes in the business and you've got the
- 18:31mental resilience that you need, you also have the cash flows and
- 18:36you've also built some some brand awareness that will help
- 18:40you. So the example that I gave was 1
- 18:43Amala joint. I didn't call out their name.
- 18:46I'm not even sure of the joints name again.
- 18:48But The thing is in my head, because my wife likes all those
- 18:51places where you go and eat amala with nuts, not disgusting
- 18:57soup down that looks green. Is it beggary?
- 18:59And they'll now pour something red on top.
- 19:03I mean, nothing is disgusting. They would first of all, they'll
- 19:04take the amala to put it in the plate.
- 19:06Then they'll use their hand and then press now their bare hands
- 19:09and then press now the amala, something that somebody supposed
- 19:12to be using bare hands will press it down.
- 19:14Then they'll now take that green soup that looks like vegetables
- 19:17has been blended and they'll pour it in the middle of the
- 19:19amala. And I'm like, what kind of
- 19:20rubbish is this? Put it in a separate soup.
- 19:23Then you now take another red one and then pour it in the in
- 19:27the green 1. So you're looking at Amala is
- 19:30black. Then inside the Amala, there's
- 19:32no one that is green inside the green, there's one that is red
- 19:35and they will now carry head of fish and then put inside the the
- 19:40middle of fish are put inside and now put all those inside
- 19:44inside things and put it there. And then the thing now look like
- 19:47one disgusting mess. The mindful now sit down and say
- 19:50yes, that is enjoying herself. And never mind.
- 19:52I'm thinking, how is this enjoyment?
- 19:54Like does this thing look appealing?
- 19:56Anyway, That's by the way. So for those of you who like
- 20:01that kind of lifestyle, I think I call the abola or something.
- 20:03For those of you who like the abola lifestyle, you know, no
- 20:06disrespect, but I won't lie, I don't understand you people.
- 20:09I look at you people, you think you're enjoying yourselves, but
- 20:11to me I'm thinking. And then let me stop here before
- 20:15I offend some people. So those guys, now what they did
- 20:20was they started in Guarepa and they conquered Guarepa first.
- 20:24So in fact, when I knew that they were arriving was one time
- 20:27when I was chilling with one of my guys and this time was ready
- 20:31late because they invited me out.
- 20:33They said that say we haven't seen in a while now.
- 20:36We sure just come and have one or two drinks.
- 20:38So look me, I would like not a modern night out.
- 20:42I don't club. I don't do any of that, so I
- 20:45went now we enjoyed ourselves and then by the time was now
- 20:49like around 11. Is there more enter wearing back
- 20:51as a ha enter worry about how they said this one and when I
- 20:54joined the call the place I said for real.
- 20:57That's in my mind. I knew that OK, these guys have
- 20:59have made it. You see, like when you conquer
- 21:01your dormuz, now you conquer your domain.
- 21:06You now have some brand, some some how will I call itself some
- 21:10brand recognition. People begin to know you.
- 21:13They're not saying that oh, those boys, those are that are
- 21:15my life place in Guerinpa. That is the place.
- 21:18Now we reach that level because you've done a good job in your
- 21:21locale, in your region. By the time you now say you want
- 21:25to move to another place, because from Guerrepa, next
- 21:28place they entered was a Wu say to when you enter, we say to
- 21:31your reputation don't precede you as in people already know
- 21:34who you are. Like, oh, it's those guys, those
- 21:36guys. We did grandpa before.
- 21:38OK, then now I will say true. You see how you're even the the
- 21:44the brand recognition that you you've gotten is kind of laying
- 21:48the way. Make it easy for you to come and
- 21:49compete in a new space. So the cash reserves that you
- 21:52know, don't day because you've been doing good business in
- 21:55grandpa. So that means you have some
- 21:56small change to go and buy new space.
- 22:00Go and pay for sales team, go and pay for flyer or radio
- 22:05Jingle or whatever, you know, so cash reserves one day.
- 22:09Your frame of mind, you know, is also you understand the
- 22:13persistence that you need is there because you've gone
- 22:17through the stress of having to build this business in wearing
- 22:19power. So mentally OK, cash on hand now
- 22:23he's OK. And then what else?
- 22:29So I lost my train of thought. My neighbor just turned off that
- 22:32generator. So I was wondering, Ah, light
- 22:34don't come. But and it looks like we're
- 22:36still stuck in in in this rubbish.
- 22:41I guess the round off of fuel there was like, so everything
- 22:47you need to compete is now on ground.
- 22:50Then the brand recognition you have self is even helping you.
- 22:54So these are some of the reasons why it makes sense to conquer
- 23:01your domain first before you start trying to look outside,
- 23:06outside, outside. So you're based in the catcher.
- 23:10You know you're on 20 St. dominate 20 St. first, then you
- 23:16can start looking at Allen Ave. maybe or baby before you know
- 23:20it, you can be looking towards the on the bridge side.
- 23:22Maybe you will now be able to open a another place in
- 23:28Maryland, you know, small, small, small, small, small.
- 23:32So that's an approach. That's one way.
- 23:34So yeah, that's it. So those are some of the ideas
- 23:38from those callers, Jeremiah. And follow up before the other
- 23:43guy. I do.
- 23:44We'll get to some of that later on because I want to address the
- 23:46question on the air. You know, first we find out,
- 23:50come and make a podcast episode about that.
- 23:56Let me see, is there anything else I wanted to talk about?
- 23:59Because like I said, unfortunately I didn't write it
- 24:01off on a sheet of paper, so I don't do freestyles more.
- 24:04You know what, let me respect your time.
- 24:05Instead of freestyling, let me just go and sit down.
- 24:09If anything else comes to mind, then I'll be a separate podcast
- 24:12episode. So that's it and that's all.
- 24:16Remember if you'd love to connect, you can call, send me a
- 24:18text message or WhatsApp message on 08064662140.
- 24:24And if you're ready for more realistic relevant strategies
- 24:28for the Nigerian market, you are at the right place because here
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