240- The Power of ITSM: A Conversation with David Cole

You've Been Heard · Dec 8, 2023 · 1h 3m

David Cole

With over 13 years of experience, David Cole is passionate about IT service management and its impact. He has held various roles in IT service delivery, including Internet Support Specialist at AT&T, Service Desk Analyst and Lead at enpro Industries, and now IT Director at RadSource Technologies. David focuses on building collaborative teams, gathering metrics, and providing excellent customer service. He believes proper ITSM implementation enhances workflows, communication, and security across organizations.

The Power of ITSM: A Conversation with David Cole

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