Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Cheating With Trader Joe's

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Phone Tap: Cheating With Trader Joe's · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: It's time for your phone tap.
• 0:01
  Speaker 2: And there's a buzzword that's been going around the business
• 0:03
  Speaker 2: world in the last few years. It's called consumer loyalty. Like,
• 0:08
  Speaker 2: what's it gonna take to keep a customer from having
• 0:11
  Speaker 2: a wandering eye to try out a different product or
• 0:14
  Speaker 2: go to a new store. Companies are pretty much going
• 0:17
  Speaker 2: to try anything to keep you, whether that's you know,
• 0:20
  Speaker 2: coupons or extra deals, spamming your inbox, inboxing your spambox.
• 0:26
  Speaker 2: But I promise you nobody has tried this yet. Calling
• 0:30
  Speaker 2: a customer directly and saying, hey, we saw you shopping
• 0:34
  Speaker 2: somewhere else.
• 0:35
  Speaker 1: How could you do this to us? That's what we're
• 0:39
  Speaker 1: gonna do in a healthy relationship. It's your phone tap
• 0:43
  Speaker 1: right now. The twenties. Hello, Hi, I'm looking for Patrick.
• 0:54
  Speaker 3: Jess.
• 0:55
  Speaker 2: Hey Patrick, this is Dale. I'm assistant manager at Whole Foods,
• 0:59
  Speaker 2: the one you shop at on.
• 1:01
  Speaker 3: Oh what's just about? So?
• 1:06
  Speaker 2: Unfortunately, the reason for my call is I heard from
• 1:11
  Speaker 2: someone that you were at a Trader Joe's yesterday. Why
• 1:17
  Speaker 2: is that true?
• 1:20
  Speaker 3: I don't think I understand what I know.
• 1:23
  Speaker 2: That you're a loyal customer to Whole Foods. We see
• 1:26
  Speaker 2: you in here all the time. So when I heard
• 1:28
  Speaker 2: that information, it just made me sad, and it got
• 1:31
  Speaker 2: me thinking, did we do something wrong?
• 1:34
  Speaker 1: Is there a problem?
• 1:37
  Speaker 3: I'd said, but is this a joke? You're no calling
• 1:41
  Speaker 3: to no joke.
• 1:43
  Speaker 2: We pride ourselves in having a very loyal customer base.
• 1:47
  Speaker 2: So it'd be really helpful to me if you could
• 1:49
  Speaker 2: just give me some clarity here, if you could confirm
• 1:52
  Speaker 2: or deny that you were at that Trader Joe's.
• 1:56
  Speaker 3: Yeah, I swung through a Trader Joe's that happened to
• 1:59
  Speaker 3: be where I was.
• 2:01
  Speaker 1: You admit it, you went to TJ's.
• 2:04
  Speaker 3: What do you what are you talking? Look?
• 2:07
  Speaker 2: I need to ask you, friend of friend, have you
• 2:09
  Speaker 2: ever been cheated on before?
• 2:12
  Speaker 3: Why?
• 2:12
  Speaker 1: Because that's how it feels to me right now.
• 2:14
  Speaker 3: Look, man, I don't even know you. I do know.
• 2:17
  Speaker 1: Is that how it is now? We don't know each other.
• 2:20
  Speaker 3: If somebody came out to me, put a gun in
• 2:22
  Speaker 3: my head and said, is there a manager named Dale
• 2:24
  Speaker 3: at the whole is I wouldn't know. I had no idea,
• 2:27
  Speaker 3: And I don't know who told you this or who
• 2:29
  Speaker 3: bothered and who cares well?
• 2:32
  Speaker 2: I care Patrick because the less customers that we have
• 2:35
  Speaker 2: in our store the less staff that we'll have to
• 2:38
  Speaker 2: keep on.
• 2:39
  Speaker 3: I don't think it's said deep, Dale.
• 2:41
  Speaker 2: It's not deep. It's simple. You don't show up, we
• 2:44
  Speaker 2: have to let someone go.
• 2:47
  Speaker 3: Wait, so you're putting this a mee specifically.
• 2:50
  Speaker 2: I'm just saying you were always someone that we thought
• 2:53
  Speaker 2: we could count on for overspending on organic Italian sodas
• 2:56
  Speaker 2: in Cape Cod Trail mix.
• 2:58
  Speaker 1: But I guess that's not the case anymore.
• 3:00
  Speaker 3: Ironically enough, I did buy some sodas and trail makes
• 3:03
  Speaker 3: over at the Traders Joe's because their prices are way
• 3:06
  Speaker 3: better and the quality actually.
• 3:07
  Speaker 4: A little better.
• 3:07
  Speaker 1: So you're gonna rub salt in the wound.
• 3:10
  Speaker 3: I've got some salt. They got a good price on
• 3:11
  Speaker 3: it a TJ. So I did buy a can of
• 3:13
  Speaker 3: Sault too.
• 3:14
  Speaker 1: You're so proud of yourself, aren't you.
• 3:16
  Speaker 3: No, I'm just irritated with you. I'm not trying to
• 3:18
  Speaker 3: have my time wasted. You're weirdly trying to guilty or something.
• 3:22
  Speaker 3: Right now, I'm gonna go ahead and hang out.
• 3:23
  Speaker 2: No, well before you do, before you hang up and
• 3:26
  Speaker 2: never come back.
• 3:27
  Speaker 1: I just I want you to meet someone. Her name's Margie.
• 3:31
  Speaker 3: Who Hi, Yeah, that's Margie Okay.
• 3:37
  Speaker 2: She just started working here three weeks ago, and if
• 3:40
  Speaker 2: our numbers go down at our location anymore, then she'd
• 3:43
  Speaker 2: be the first one to go.
• 3:45
  Speaker 4: Are you hitting me with this?
• 3:47
  Speaker 1: Do you want Margie to lose her job?
• 3:50
  Speaker 4: Of course I don't, but listen, maybe maybe you should
• 3:54
  Speaker 4: lose yours for putting poor Margie up to this.
• 3:57
  Speaker 2: Let's not make this about me. Let's make this about Margie.
• 3:59
  Speaker 2: Who's aut to be unemployed here? Margie's or anything you
• 4:02
  Speaker 2: want to say to Patrick.
• 4:04
  Speaker 3: Margie, Margie, Margie. You don't got to say anything. You
• 4:07
  Speaker 3: don't got to listen to this.
• 4:08
  Speaker 1: Guy, Margie. Yes, you do. You have to say I'm
• 4:10
  Speaker 1: your boss?
• 4:11
  Speaker 3: Hi? Patrick, Hello Margie. It looked like they were hiring
• 4:16
  Speaker 3: it to Trader Joe's. You might want to go work
• 4:18
  Speaker 3: over there.
• 4:18
  Speaker 1: Why would you not shop here anymore?
• 4:21
  Speaker 3: Oh goodness, do not like us?
• 4:23
  Speaker 4: Come on, it's not about liking anything. I happened to
• 4:26
  Speaker 4: shop at a different store one time.
• 4:28
  Speaker 1: Patrick.
• 4:28
  Speaker 2: I think we both know this call never would have
• 4:30
  Speaker 2: happened if you didn't go to Trader Joe's.
• 4:34
  Speaker 1: This is on you.
• 4:35
  Speaker 3: Please don't stop coming to our store.
• 4:37
  Speaker 2: I have three cats, well, I wish you and them Margie,
• 4:41
  Speaker 2: shut up.
• 4:42
  Speaker 3: Hey, you do not tell this nick lady to shut up?
• 4:45
  Speaker 1: Well, you shut up too.
• 4:47
  Speaker 4: You know who called somebody on the phone in the
• 4:50
  Speaker 4: Milleday to confront them about shopping at some other store.
• 4:54
  Speaker 2: I don't know who calls somebody like that, Probably some
• 4:57
  Speaker 2: board radio host trying to do a prank phone call.
• 5:00
  Speaker 3: What was the name of one of my cats?
• 5:02
  Speaker 1: Prank? Yeah, that's sad.
• 5:09
  Speaker 2: Wait a minute, you're cluing it right now.
• 5:13
  Speaker 1: You're on the radio with Brook and Jeffrey in the morning, and.
• 5:17
  Speaker 4: I thought that his Whole Foods manager had a weirdly
• 5:20
  Speaker 4: radio boy.
• 5:22
  Speaker 1: Yeah, the name of my second cat?
• 5:27
  Speaker 3: Where are that is? He lost her? She's in Margin Forever.
• 5:29
  Speaker 1: That's my co host, Brooke. My name is jeff Dude.
• 5:32
  Speaker 1: Your wife, Charlotte is the one who set you up
• 5:34
  Speaker 1: for this?
• 5:35
  Speaker 3: She would Yeah, she told us.
• 5:37
  Speaker 2: She said that you guys always shop at Whole Foods,
• 5:39
  Speaker 2: but he decided to try Trader Joe's the other day.
• 5:44
  Speaker 4: I still feel weirdly defensive about it. Wake Up every
• 5:49
  Speaker 4: Morning was foone taps weekday mornings on the twenties, Brook
• 5:52
  Speaker 4: and Jeffrey in the Morning