Latest / The DEX Show: A Show for IT Change Makers
Culture Matters: doing DEX properly (w/ Roy Atkinson)
Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management.
Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms.
Together the hosts and Roy explore how Experience Management translates…
The skinny
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