83: Transform Your Team into Customer Experience Champions

Small Business Big Visibility · Feb 12, 2025 · 7m

In this episode ofSmall Business Big Visibility, hosted by Jason McKenzie, we dive into a crucial yet often overlooked aspect of business success: how your team shapes the customer experience. Learn why training your employees to think like customers is essential for retention and how small adjustments can transform them into raving fans who keep coming back.

Key Takeaways:

Set Clear Expectations: Understand that every role impacts the customer journey, from the first phone call to follow-up processes.

Think Like Customers: Encourage your team to ask themselves, "If I were the customer, how…