Why Branches Still Matter in a Digital Era | Chris Boler, CXO at ORNL FCU
What makes human banking irreplaceable in an age of AI? Chris Boler, CXO of ORNL Federal Credit Union, shares lessons on member experience, branch strategy, culture, and leading with purpose.
Full Description:
What does it take to build a $4.5 billion credit union rooted in genuine human connection — in an era where technology can do almost everything?
In this episode of the Outlier Podcast, Anurag Mukherjee sits down with Chris Boler, Chief Member Experience Officer at ORNL Federal Credit Union in Knoxville, Tennessee. With nearly two decades in financial services — beginning at HSBC…
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