Latest / Healthy Mind, Healthy Life
How to Handle Angry Customers Without Taking It Personally | Tom Vander Well
How do you deal with angry customers, difficult clients, and stressful conversations without carrying that emotional weight home?
For customer service professionals, managers, and anyone working directly with people, one unpleasant interaction can overshadow an entire day of positive experiences. But what if you could learn to handle difficult conversations without taking every complaint personally?
In this episode of Healthy Mind, Healthy Life, host Avik welcomes Tom Vander Well, a customer service coach and communication professional who has spent more than 30 years analyzing over 100,000…
The skinny
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