Latest / Mastering CS: Candid Leader Insights
Ep 1 | Con Cirillo
In this episode, our Host and Head of Marketing Irina Cismas is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies. Con has over 15 years of experience in customer success, marketing, and sales, and in this episode he shares his insights on how to build and lead a successful CS team.
In this interview, you’ll learn:
How Con uses the 30-60-90 day framework to onboard new CSMs and help them learn the product, the story, and the customers.
How to avoid common mistakes and misconceptions that CSMs might have, such as being too…
The skinny
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