Offboarding a staff member: close every door without losing a single email

Office Hours: IT for Office Managers · Oct 22, 2026 · 25m

When someone leaves, most small offices either delete their Microsoft 365 account too fast and lose years of email, or leave it switched on for months with a password half the office knows. This episode walks through offboarding in the right order: what to do on the last day and in which minute, how to hand over a mailbox and OneDrive, and the shared logins and devices that are easy to forget.

You'll come away understanding why "block and keep" beats "delete" in the first weeks, and why a password reset works faster than blocking sign-in; how to convert a mailbox to a shared mailbox so you…