Latest / Mastering CS: Candid Leader Insights
Ep 10 | De'Edra Williams
In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with De’Edra Williams, a renowned Customer Success leader.
What You’ll Learn: - The main challenges of CSMs - The importance of data in customer success - How to prove the value of CS - Important CS roles - How to recruit the right CS professionals - Essential KPIs for customer success - What to look out for in a customer success platform
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your…
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