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Businessing - 3/18/26 - The #1 Thing Americans Hate the Most
On today's Businessing, Pat connected two seemingly unrelated news stories to unlock a competitive advantage hiding in plain sight. Story one: airline CEOs are begging Congress to reopen DHS after 50,000 TSA agents went unpaid and security lines ballooned past two hours at some airports, right as 171 million people prepare to fly this spring. Story two: new research shows customers aren't just expecting more, they're expecting it faster. The throughline? Americans hate waiting more than almost anything else.
Drawing on 30 years of serving the public, Pat made the case that you don't need to…
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