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Phone Tap : Restaurant Healer · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred d ui Away now offering free remote
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  Speaker 1: consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brooke, Jeffrey and Jose's Friends with a free remote
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  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
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  Speaker 1: Uyowa dot com or call eight hundred. I'm gonna give
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  Speaker 1: you a scenario here. Okay, Let's say your meal at
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  Speaker 1: a restaurant sucked and you want to complain to the
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  Speaker 1: manager about it. How do you envision that conversation going.
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  Speaker 1: I mean, I used to be a server, so pretty
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  Speaker 1: cut and dry. I mean, is it kind of awkward?
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  Speaker 1: Is it gonna be helpful? Or is it gonna make
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  Speaker 1: you even angrier than you were before? I mean, you're
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  Speaker 1: probably not expecting the ladder, but that's what you get
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  Speaker 1: on this show. Because today our own Brooke Fox calls
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  Speaker 1: a guy who recently had a less than satisfactory dining
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  Speaker 1: experience and all he wants is a refund. I'm just
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  Speaker 1: trying to help in other ways. Instead, is going to
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  Speaker 1: give him something even better? Yeah? Oh no, perspective and
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  Speaker 1: I must stay your phone right now. Hello, Hello, this
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  Speaker 1: is Rachel calling from she Diner. I'm looking to speak
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  Speaker 1: with Brett. Uh, yeah, this is him. Hi Brett. So
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  Speaker 1: what if my employees forwarded me an email that you
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  Speaker 1: send about an unpleasant experience you had at our restaurant? Yeah?
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  Speaker 1: Yeah I did. Okay, can you tell me a little
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  Speaker 1: bit more about what happened? Yeah? Sure. Um. It started
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  Speaker 1: when my girlfriend and I sat down and the table
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  Speaker 1: was really dirty. How did that make you feel? It
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  Speaker 1: made me feel not good? Okay. Um. And when we
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  Speaker 1: asked for one of the servers to clean it, I
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  Speaker 1: think her name was Lisa, she gave me kind of
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  Speaker 1: like attitude about the whole thing. Okay, okay, I'm hearing you,
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  Speaker 1: and let's just take a breather really quick and relax. Okay. Um,
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  Speaker 1: it's easy to get worked up about these things. Okay,
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  Speaker 1: you know what. We're going to fix this situation right now. Great,
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  Speaker 1: thank you. Okay, So go ahead and close your eyes
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  Speaker 1: and let's begin. Um. What what is that? What's what's
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  Speaker 1: going on? Are you relaxed, Brett? No? Not really. Okay,
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  Speaker 1: we'll get there. I am, and I'm going to walk
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  Speaker 1: you through this process. I'm going to hold your hand.
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  Speaker 1: What is going on? Okay, keep your eyes closed and
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  Speaker 1: let's go back to the moment when you sat down
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  Speaker 1: at the table. Can you picture it? Yeah, I can
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  Speaker 1: picture it. Okay, I can see it too, Brett. I
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  Speaker 1: can see it too. The dirty cups off, the used napkins,
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  Speaker 1: old food still on the forks. Disgusting. Um, excuse me,
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  Speaker 1: you stop? Whatever that music is? Is there something wrong?
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  Speaker 1: I don't understand what's happening. Oh yes, I should have explained.
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  Speaker 1: I'm sorry. Yes, I am the restaurant manager, but I
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  Speaker 1: also work part time as a healer. What so sometimes
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  Speaker 1: I use my gifts to heal customers, you know, kind
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  Speaker 1: of two birds one stone. Fantastic. That sounds great, But
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  Speaker 1: I don't need healing. I need a refund on the
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  Speaker 1: meal that I had at the diner. Are you listening
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  Speaker 1: to your heart? No, I'm not. I'm listening to my head. Yes,
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  Speaker 1: and I'm exactly the problem, Brett. Okay, let's bring that
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  Speaker 1: calm back. Can we get back to the conversation though
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  Speaker 1: about the refund. I need you to imagine walking back
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  Speaker 1: into our diner and imagine the table was in perfect condition. Okay,
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  Speaker 1: just sparkling clean. He's ready for you to sit down
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  Speaker 1: and have the best meal you've ever had. In your life. Okay,
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  Speaker 1: I've imagined it, and now i'd like to get back
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  Speaker 1: to refund. Yes, after you're full, you smile at that waitress,
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  Speaker 1: Oh yes, and give her the biggest tip you've ever
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  Speaker 1: given anyone. Really, this is not necessary to her. Split
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  Speaker 1: this with your manager? What is going on? Well, you
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  Speaker 1: would want to tip me too, because I helped you
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  Speaker 1: through this. Of course, I wouldn't split the tip with you,
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  Speaker 1: because I'm never going back to your restaurant. This is
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  Speaker 1: some kind of imaginary thing that you're trying to do
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  Speaker 1: just to distract me from getting my money back for
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  Speaker 1: really terrible service. Imaginary I think your conscience would say otherwise. Yeah,
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  Speaker 1: you know what, I actually just checked in with my
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  Speaker 1: conscience and it says that you're a crook and I
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  Speaker 1: brought so which one should I believe? I'm not going
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  Speaker 1: to take that personally. That's you wiping away the anger.
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  Speaker 1: No anger growing though, that's for sure. I'm not listening
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  Speaker 1: to what you're saying. I'm listening to your soul. Okay,
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  Speaker 1: both my soul and my voice. Just want to refund.
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  Speaker 1: That's that's all I want. And I want you to
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  Speaker 1: envision me saying that this is a prank phone call. Wait,
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  Speaker 1: what did you just say? I said, this is a joke.
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  Speaker 1: I've actually broke from the radio show Brooke and Jeffrey
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  Speaker 1: in the Morning. I'm doing a phone tap on you. Okay, Hey,
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  Speaker 1: don't blame me. It's your girlfriend, Chelsea. She emailed us
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  Speaker 1: and said you had some horrible dining experience. Okay, well,
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  Speaker 1: I am gonna blame you and Chelsea, but that's neither
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  Speaker 1: here nor there. But we both want you to take
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  Speaker 1: a big, deep breath. Breath. Yeah, I'm taking deep breath now.
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  Speaker 1: Oh I'm envisioning you saying this. That was hilarious. All right, Okay,
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  Speaker 1: wake up every morning with weekday mornings on the twenties
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  Speaker 1: Brooke and Jeffrey in the Morning.