HubSpot service teams can record site visits on their phones | Shipped Aug 2026

Sidekick's What Just Shipped · Oct 31, 2026 · 7m · transcript

Your support lead just spent an hour on site, and the only record is a sticky note. HubSpot's August updates brought Mobile Notetaker to Service Hub Professional and Enterprise, so service teams can record a visit on their phone and get an AI summary, a transcript, and suggested next steps. We cover the plans and seats, the Selected Experience switch that hides the microphone from non-sales Home screens, two other ways to start recording, what works offline, filing a visit on several records at once, adding photos, files, mentions, and follow-up tasks, the Review, Actions, and Details tabs, a…