109 - Micro Living: The Moment Someone Stops Recommending You

Rooms with Ronald · Jul 9, 2026 · 11m

Ronald Harrington https://www.linkedin.com/in/ronaldharrington/ explores how trust and relationship management impact resident advocacy in multifamily housing, emphasizing the importance of curiosity and understanding to maintain strong supporter relationships.

In this micro episode:

- The fragility of resident advocacy

- The importance of trust and relationship management

- How to recover from lost resident support

- The role of curiosity in customer relationships

- Impact of policy enforcement on resident trust

- Strategies to prevent losing top advocates

Chapters

00:00 Introduction to…