Latest / Hospitality Daily Podcast
How "Dynamic Pay" Overcomes Staffing Challenges - Amy Smith and Rachel Paley, The Saratoga Arms Hotel
In this episode, Amy Smith, owner of the Saratoga Arms Hotel, and Rachel Paley, the hotel's general manager, share how they've implemented a variable pay program based on the concept of yield management to address staffing challenges.
Listeners will learn:
How the variable pay program at Saratoga Arms Hotel was developed and implemented (03:54)
The impact of the variable pay program on employee morale, recruitment, and retention (08:14)
Advice for others considering implementing a similar program (09:47)
Additional benefits and programs offered to employees at Saratoga Arms Hotel (10:54)
Also…
The skinny
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