Customer Success Starts Early (Kristi Faltorusso and Jamie Schneiderman)
In this episode, Jamie welcomes Kristi Faltorusso, https://www.kristifaltorusso.com at KRISTI FALTORUSSO, to discuss the critical role of customer success in early-stage companies. Kristi shares her journey from a decade in publishing and marketing to transforming customer success teams in the B2B space. The conversation explores the benefits of proactive customer success strategies and the challenges companies face when they wait until issues arise. Whether you’re a founder, team leader, or just curious about enhancing customer relationships, this episode offers practical insights on…
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