Shows / Unlocking Vulnerability
Unlocking Vulnerability
This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.
I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.
Because vulnerability can affect any of us — at any time.
Join me for Unlocking Vulnerability.
Listen, learn, and be part of the conversation.
Episodes
- Unlocking Vulnerability
Episode 16 - Vulnerability & Wessex Water
In this episode, Helen is joined by Alex Rutherford discussing Wessex Water's approach to vulnerability and training their team to become vulnerability…
- Unlocking Vulnerability
Episode 15 - The Role and Impact of Community
In this episode, Helen is joined by Benedicta Lasoye, the Communities Officer at Aylesbury Town Council. Helen and Bee discuss the changes and benefits…
- Unlocking Vulnerability
Episode 14 - Bereavement and the Death Notification Service
In this episode, Helen is joined by Michael Kennelly from the Death Notification Service. Helen and Michael discuss the many challenges facing bereaved…
- Unlocking Vulnerability
Episode 13 - Coronavirus and Financial Vulnerability
In this episode, Helen is joined by Consumer Rights Expert, Martyn James. Helen and Martyn discuss consumer vulnerability in light of Covid-19, in particular…
- Unlocking Vulnerability
Episode 12 - Aviva and Vulnerability
In this episode, Helen is joined by Vanessa Hudnott discussing how Aviva supports and trains their team on supporting vulnerable customers, especially through…
- Unlocking Vulnerability
Episode 11 - Would the meditative gurus please shut up
In this episode, Helen explores how we can support individuals who are finding this lock-down period challenging.
- Unlocking Vulnerability
Episode 10 - Coronavirus and Bereavement
In this episode, Helen looks at some of the causes of bereavement and the challenges individuals are facing when grieving during the Covid-19 pandemic. If you…
- Unlocking Vulnerability
Episode 9 - It's all about you!
In this episode, Helen looks at how we should look after ourselves during the Coronavirus pandemic in order to help others. You can download the Feelings Wheel…
- Unlocking Vulnerability
Episode 8 - The 4 Personal Impacts of Covid 19
In this episode, Helen looks at multi-layered vulnerability and the impacts Covid 19 has on us as individuals
- Unlocking Vulnerability
Episode 7 - Resilience
In this episode, Helen looks at financial and emotional resilience and some of the circumstances that can significantly impact an individual's resilience…
- Unlocking Vulnerability
Episode 6 - GDPR & Vulnerable Customers
In this episode, Helen is joined by Jonathan Lane of Haines Watts discussing the role of GDPR when it comes to gaining, recording and using personal data…
- Unlocking Vulnerability
Episode 5 - What is signposting?
In this episode, Helen looks at what signposting is, how it impacts customers and explains the steps to take to create a signposting resource in your…
- Unlocking Vulnerability
Episode 4 - The Benefits of Spend Controls
In this episode, Helen shares a personal experience of vulnerability and money management and takes a brief look at what financial organisations offer to…
- Unlocking Vulnerability
Episode 3 - Merry Christmas
In this interim episode, Helen talks about some of the vulnerabilities affecting individuals at Christmas time and shares what's coming up in future episodes.
- Unlocking Vulnerability
Episode 2 - What about our responsibility?
In this episode, Helen looks at our 3 main responsibilities in supporting people facing vulnerable circumstances
- Unlocking Vulnerability
Episode 1 - What is Vulnerability?
In this episode Helen looks at what vulnerability is and how it impacts people, especially when interacting with businesses.