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Who Do You Reach for When You're Not Okay? · Groove with Portia

• 0:06
  Speaker 1: Welcome to Group Porsche, the podcast that uncovers the hidden
• 0:08
  Speaker 1: treasures within grief. I'm your host, Porsche the Producer, and
• 0:12
  Speaker 1: I'm inviting you to join me on a transformative journey
• 0:15
  Speaker 1: where we were exchange laughter, of course the best medicine
• 0:18
  Speaker 1: of them all, reflect on cherished memories, Remember that time
• 0:21
  Speaker 1: that the little boy grabbed my hand instead of his
• 0:23
  Speaker 1: mother's at the amusement park yikes, And of course, discover
• 0:25
  Speaker 1: gratitude while navigating one of the life's hardest challenges lost.
• 0:30
  Speaker 1: So get ready to grow with me, Porsche the Producer,
• 0:34
  Speaker 1: let's dive in. Why Hello everyone, and welcome back to
• 0:46
  Speaker 1: Groul Porsche. I am your host, Porsche Booker, and as always,
• 0:49
  Speaker 1: don't forget to like, share and subscribe to keep it
• 0:52
  Speaker 1: with all things Grew with Porsche. One of the things
• 0:55
  Speaker 1: that I like to do is share different pieces of
• 0:58
  Speaker 1: my journey on social media, and earlier this year, I
• 1:01
  Speaker 1: got to meet one of my mental health heroes, mister
• 1:03
  Speaker 1: Kevin Hines. Those of you who know Kevin's story, he
• 1:06
  Speaker 1: was the individual who survived jumping off the Golden Gate
• 1:09
  Speaker 1: Bridge back I believe in two thousand and when I
• 1:12
  Speaker 1: went to hear him speak this year. He said something
• 1:16
  Speaker 1: very important to all the individuals in the room. He said,
• 1:19
  Speaker 1: how many of you would have stopped me and asked
• 1:23
  Speaker 1: me if I was okay? If you saw me crying
• 1:27
  Speaker 1: walking across that bridge, Let that sink in. How many
• 1:31
  Speaker 1: of us have seen it Kevin in our life but
• 1:35
  Speaker 1: we kept going anyway. How many of us have reached
• 1:39
  Speaker 1: out to others when we were struggling but we never
• 1:42
  Speaker 1: got a response. Let that sink in. So today's special
• 1:47
  Speaker 1: treat for all of you. Today, I'm going to be
• 1:50
  Speaker 1: joined by the CEO, Miss dinatre Heel of the Crisis
• 1:54
  Speaker 1: text Line, which is a nonprofit that is providing support
• 1:59
  Speaker 1: through chat texting and also the favorite app Whatsapped. So
• 2:03
  Speaker 1: welcome to group with Porsche, Miss Dina Trahio. Diana, how
• 2:07
  Speaker 1: are you today?
• 2:08
  Speaker 2: I am thrilled to be here with you of Coursha.
• 2:11
  Speaker 2: Thank you, Dina.
• 2:12
  Speaker 1: It's an honor. As I brought up before we jumped
• 2:14
  Speaker 1: on to start the conversation, you have the same last
• 2:18
  Speaker 1: name is my favorite music teacher from elementary school, mister
• 2:21
  Speaker 1: Harold Trihio. So I was like, oh, you're a second person.
• 2:23
  Speaker 2: I know.
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  Speaker 1: I don't know if there's any relation We'll have to
• 2:25
  Speaker 1: figure that out later on. So, Dina, for an audience
• 2:29
  Speaker 1: who's tuning in, mental health has become a conversation that's
• 2:35
  Speaker 1: always been needed, but now it seems that with the
• 2:39
  Speaker 1: changing of social media, it's become more open. But at
• 2:44
  Speaker 1: the same time, Dina, I'm curious, because you're in this
• 2:47
  Speaker 1: twenty four to seven no pun intended. I wanted to
• 2:51
  Speaker 1: know where are you seeing progress in conversations and dialogue
• 2:56
  Speaker 1: about mental wellness struggles and also where is there still
• 3:00
  Speaker 1: room for improvement, especially amongst youth, because texting tends to
• 3:06
  Speaker 1: be an easier go to for some overplacing a phone call.
• 3:11
  Speaker 2: Mm hm oh, there's a lot in that question.
• 3:13
  Speaker 3: And let me start Porsche by sharing that a little
• 3:16
  Speaker 3: bit of a trigger warning, right. I know that you
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  Speaker 3: do such a beautiful job of holding space for growth
• 3:22
  Speaker 3: and grief. But because we run a crisis line and
• 3:26
  Speaker 3: you just shared Kevin Hines a story. Who I love
• 3:28
  Speaker 3: Kevin by the way, he's brilliant, having had the blessing
• 3:32
  Speaker 3: of meeting him a few times. We're going to talk
• 3:34
  Speaker 3: a little bit about some hard mental health things, including suicide.
• 3:37
  Speaker 3: So if there are some folks that that's hard for
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  Speaker 3: I just want to make sure that.
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  Speaker 2: People are prepared for that.
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  Speaker 3: So, yes, the mental health challenges are getting worse, not better,
• 3:51
  Speaker 3: and that is everything from loneliness. Right, So the surge
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  Speaker 3: in general in the US has declared that loneliness itself
• 3:59
  Speaker 3: is an epidemic and that it can be as severe
• 4:02
  Speaker 3: as smoking sixteen cigarettes a day on the human body,
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  Speaker 3: like literally your physical body, in addition to the overlapping
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  Speaker 3: and compelling drive. It's not the same as mental health challenges,
• 4:15
  Speaker 3: but they amplify each other, right, So like suicidal ideation, anxiety,
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  Speaker 3: all of those things are amplified by loneliness, and loneliness
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  Speaker 3: amplifies them. So they're growing together. And social media and
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  Speaker 3: AI and technology, they in some ways can provide us
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  Speaker 3: access to the resources, but they also, instead of helping
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  Speaker 3: us stay connected, often help us or make us feel
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  Speaker 3: more lonely. But the good thing high level is more
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  Speaker 3: and more people are knowing about crisis support, especially here
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  Speaker 3: in the US if we keep it. That's not necessarily
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  Speaker 3: true globally, but we'll just say in the US, but
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  Speaker 3: we are still drastically, drastically underfunded to have access to
• 4:58
  Speaker 3: ongoing support actually in our highest need.
• 5:01
  Speaker 1: Communities, yeah, one hundred percent DNA. And I'm glad you
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  Speaker 1: brought up loneliness because I don't think people really truly
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  Speaker 1: understand what that means, what that looks like. People may
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  Speaker 1: think it's kind of the same as practicing gratitude, where
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  Speaker 1: you're putting on rose colored glasses and saying, oh, everything's
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  Speaker 1: fine when the house behind you or your house you're
• 5:22
  Speaker 1: sitting in is burning down. Well, loneliness is that same
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  Speaker 1: thing where it's not just I'm lonely because I have
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  Speaker 1: nothing to do, it's I'm disconnected from the world around me.
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  Speaker 1: Social media is showing all these different glimpses of what
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  Speaker 1: people's lives appear to be, but that's not really the reality.
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  Speaker 1: And yeah, I may be connected to i'll say, twenty
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  Speaker 1: thousand followers, but how many of them really know who
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  Speaker 1: I am outside of what I post on social media?
• 5:54
  Speaker 1: And I'm curious, Dina, what do you think has sparked
• 5:58
  Speaker 1: this influx of lonely is considering that the technological advancements
• 6:04
  Speaker 1: have created social media, they've created zoom, especially during COVID,
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  Speaker 1: They've allowed us to be connected on such a shorter
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  Speaker 1: span than before.
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  Speaker 3: Yeah, so that is a long academic answer, like, there
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  Speaker 3: are all sorts of reasons driving this increase in loneliness,
• 6:26
  Speaker 3: but a couple of things. I mean, just let me
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  Speaker 3: give an example also just how severe it is, and
• 6:32
  Speaker 3: then drive into some of the why so crisis techline.
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  Speaker 3: We support about a million and a half conversations a
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  Speaker 3: year in the US. Okay, While twenty percent of those
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  Speaker 3: conversations are high risk around suicide and self harm, over
• 6:47
  Speaker 3: sixty percent of the folks texting or like texting in
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  Speaker 3: and chatting with us say they don't have anyone else,
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  Speaker 3: not a single other person to talk to, Okay, So
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  Speaker 3: think about that, right, and so what drives that? I mean,
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  Speaker 3: it's everything from the cancel culture and people being afraid
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  Speaker 3: that if they share things, they're going to be judged.
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  Speaker 3: So like us having a non judgmental service whoever you are,
• 7:18
  Speaker 3: wherever you are, that's okay, is really really important. But
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  Speaker 3: it's also that we've lost the skills for how to
• 7:27
  Speaker 3: connect with each other, right, Like how do you ask questions?
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  Speaker 3: How are you curious? How do you create human connection safely?
• 7:37
  Speaker 3: And we can talk more about it later, but that's
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  Speaker 3: one of the things I'm most proud of with our
• 7:41
  Speaker 3: volunteer training because it's like we have to use technology
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  Speaker 3: to retrain people how to make human connection.
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  Speaker 1: And Dan, I'm glad you brought up again the technology
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  Speaker 1: piece because we're all using it, whether it's AI, some
• 7:56
  Speaker 1: form of it, Chat, GBT, perplexity, Gemini, year fixture is
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  Speaker 1: And I'm curious, Dina, with so many people utilizing AI
• 8:06
  Speaker 1: is not just their business analysts or a social media manager.
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  Speaker 1: People are utilizing AI to express some of the things
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  Speaker 1: that they may not share amongst their friends, their peers
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  Speaker 1: because they don't want to be judged. They don't want
• 8:21
  Speaker 1: to be seen as weak. I can even say from
• 8:25
  Speaker 1: my own personal experience growing up in a very strong
• 8:28
  Speaker 1: woman led household, that the strong woman cape was the norm.
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  Speaker 1: And at one point I had to say, this isn't
• 8:36
  Speaker 1: sustainable for me like it was for my great grandmother,
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  Speaker 1: who is part of the Great generation. Then my mom
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  Speaker 1: is a boomer, right, And I'm curious, Dina, how can
• 8:46
  Speaker 1: we find that balance of utilizing AI for what it
• 8:52
  Speaker 1: is but also making people realize that AI can't replace
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  Speaker 1: still that human to human connection.
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  Speaker 2: Oh again, huge topic here right, Like this is.
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  Speaker 3: This people are the fastest growing way that AI chap
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  Speaker 3: like is being used is really around mental health and
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  Speaker 3: people and around this companionship because people are lonely and
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  Speaker 3: they and they can talk to a computer without being
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  Speaker 3: judged because that's how the computers are designed. They're designed
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  Speaker 3: to keep you hooked, to keep you coming back. And
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  Speaker 3: part of that means it's going to be a safe,
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  Speaker 3: non judgmental space. I shouldn't say safe, I should say
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  Speaker 3: a non judgmental space that is going to validate, validate you.
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  Speaker 2: So that's as humans.
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  Speaker 3: Of course, people are going to be attracted to that. Okay,
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  Speaker 3: so those numbers are going to keep growing, but they stick.
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  Speaker 3: Humans still need humans. So ultimately you may up young
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  Speaker 3: people especially, but people of all ages.
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  Speaker 2: They're talking to a computer.
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  Speaker 3: But when they are wondering if their life is worth it,
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  Speaker 3: if they should keep going on. Ultimately, if they're truly lonely,
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  Speaker 3: a computer telling them their life is valuable is not
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  Speaker 3: the same thing, right, Like, it just doesn't. It doesn't
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  Speaker 3: doesn't hit the same right like when you know ultimately
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  Speaker 3: that this is a computer but another human telling you,
• 10:30
  Speaker 3: and I'll tell you one of them number one things
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  Speaker 3: that we see in our in our feedback from texters, Right,
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  Speaker 3: so texters afterwards have an optional survey they can respond
• 10:39
  Speaker 3: to and they tell us feedback and demographics and and
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  Speaker 3: one of the things that they do is they can
• 10:47
  Speaker 3: they can leave comments, and in those comments, one of
• 10:50
  Speaker 3: the most common things they share is how grateful they
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  Speaker 3: are that the volunteers were here to support them, right
• 10:59
  Speaker 3: because it and it's very specific. It's not just that staff.
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  Speaker 3: It's great to have another human, but these people are
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  Speaker 3: not paid to take conversations. They are taking time out
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  Speaker 3: of their everyday lives to be there when someone needs
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  Speaker 3: to talk, when somebody is in crisis, and that means more.
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  Speaker 3: And I always come back to this, I'm like, ultimately
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  Speaker 3: humans still need humans. So will AI And does AI
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  Speaker 3: provide some value? Well, yes, when it's monitored and safe,
• 11:35
  Speaker 3: right as safe as possible, because the reality is we
• 11:37
  Speaker 3: don't have enough mental health workers and society has lost
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  Speaker 3: the ability to be in community with each other and
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  Speaker 3: hold differences of opinion and all of those things that
• 11:47
  Speaker 3: make current society really complicated. But and AI can get
• 11:52
  Speaker 3: to that what we call in the social sector, the
• 11:53
  Speaker 3: last mile, can help to get some therapy skills and
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  Speaker 3: resources to people, and that's great, But when they're in
• 12:02
  Speaker 3: that loneliness space, or in that life threatening thinking about
• 12:08
  Speaker 3: their lives and self harm space, there comes a point
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  Speaker 3: where they need another human. And my hope we use
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  Speaker 3: AI never to replace a human, but to make our
• 12:19
  Speaker 3: systems more efficient so that we can make sure that
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  Speaker 3: we're connecting humans together. And my hope is that more
• 12:27
  Speaker 3: and more of those platforms will do the same.
• 12:30
  Speaker 1: You know, Dana, when you brought up about the volunteers
• 12:34
  Speaker 1: who are putting themselves on the line to be that
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  Speaker 1: listening ear for individuals, right, I hate to say it,
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  Speaker 1: but I see so much division on social media over everything,
• 12:49
  Speaker 1: over everything, and there's such richness in hearing someone acknowledge
• 12:57
  Speaker 1: how you're feeling instead of Sometimes with AI, it's going
• 13:01
  Speaker 1: to acknowledge that grandiosity of who you are, and sometimes
• 13:07
  Speaker 1: that isn't good because you need someone who's going to
• 13:11
  Speaker 1: give you that tough love to say, Hey, your response
• 13:15
  Speaker 1: to your boss today was a little off putting, you know,
• 13:18
  Speaker 1: but at the same time, I understand that you have
• 13:22
  Speaker 1: a lot of things going on. I often talk about DNA.
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  Speaker 1: When I took my first career in news, I had
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  Speaker 1: I took a big leap. I moved a thousand miles
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  Speaker 1: away from home, away from my nucleus family. I was
• 13:36
  Speaker 1: in a brand new state, brand new city, and to
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  Speaker 1: everyone around me, that looked like the golden ticket right
• 13:43
  Speaker 1: from Willie Waka. But for me, it was a nightmare.
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  Speaker 1: It My body in my brain struggled so hard with
• 13:54
  Speaker 1: navigating this new role that I'm in. I was working
• 13:58
  Speaker 1: over nights, and I'm used to being up early at
• 14:01
  Speaker 1: between three to four am, but now I'm sleeping or
• 14:06
  Speaker 1: I'm awake during that time. So when I think about that,
• 14:10
  Speaker 1: and when I was starting to really struggle mentally, even
• 14:13
  Speaker 1: the people around me could not see it. It was
• 14:17
  Speaker 1: just suck it up, buttercup, yep. But at the same time,
• 14:21
  Speaker 1: this is where I would have wished I would have
• 14:23
  Speaker 1: had something like crisis text line during that time, because
• 14:27
  Speaker 1: I would have utilized it like nobody's business, because I
• 14:31
  Speaker 1: needed that connection. So even though I was amongst a
• 14:35
  Speaker 1: bunch of people, the isolation and the loneliness existed at
• 14:41
  Speaker 1: the same time.
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  Speaker 3: Oh Poortia, you are hitting on like this, even though
• 14:45
  Speaker 3: you were amongst other people, you would not believe some
• 14:51
  Speaker 3: of the texts we get. We get text messages, and
• 14:54
  Speaker 3: this is the beauty of text. Like first of all
• 14:56
  Speaker 3: like reduced by us, no face, no accent.
• 15:00
  Speaker 2: But you have people at thanksgiving tables who.
• 15:03
  Speaker 3: Are in the middle of hard like political conversations or
• 15:07
  Speaker 3: like feeling really isolated and unseen by their own families.
• 15:12
  Speaker 3: We have that are texting us literally a lot right
• 15:15
  Speaker 3: there at the Thanksgiving table to get the support. People
• 15:17
  Speaker 3: in boardrooms, nurses, police officers on duty being triggered with PTSD,
• 15:23
  Speaker 3: students during lunchtime right like being bullied, feeling alone, feeling scared,
• 15:30
  Speaker 3: and people at night as well. But those that I'm
• 15:33
  Speaker 3: always blown away by how much people can be physically
• 15:37
  Speaker 3: around others and feel so isolated and lonely. And when
• 15:43
  Speaker 3: we look at not only can people text seven for
• 15:46
  Speaker 3: one seven for one and people are there like instantly,
• 15:49
  Speaker 3: but also our volunteer program is a it's like a
• 15:54
  Speaker 3: marketplace of loneliness solutions, right because like the texture can
• 16:00
  Speaker 3: somebody in need of support can reach out and does immediately,
• 16:04
  Speaker 3: but also the volunteer Okay, you're at night, right, you're
• 16:09
  Speaker 3: feeling lonely, you get to tap in and be in
• 16:11
  Speaker 3: this community.
• 16:12
  Speaker 2: Of other volunteers and supervisors.
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  Speaker 3: You're never ever alone from moment one like you're together
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  Speaker 3: so it's your sense of community and you feel that
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  Speaker 3: purpose and connection while being in touch with this person
• 16:27
  Speaker 3: and helping them through their darkest moments. But my favorite
• 16:31
  Speaker 3: part of the model is that volunteers carry the skills
• 16:34
  Speaker 3: with them. So we use like technology and when I
• 16:38
  Speaker 3: mean technology, right, we have a learning management system, but
• 16:41
  Speaker 3: we also have generative AI, which is like it thinks
• 16:45
  Speaker 3: and trains on its own to help coach through training, right,
• 16:48
  Speaker 3: so that volunteers.
• 16:49
  Speaker 2: Get to practice, because it can be nervous to say.
• 16:52
  Speaker 3: Like, you go through training and then you're going to
• 16:54
  Speaker 3: get on and you're going to help somebody in their
• 16:56
  Speaker 3: darkest moments, so you want to practice. So we have
• 16:59
  Speaker 3: that that safe place for them to practice. But in
• 17:03
  Speaker 3: that they learn the skills about like when you're in
• 17:08
  Speaker 3: They learn deregulation skills like how do I breath work right?
• 17:15
  Speaker 3: Or ways of getting present. They learn curiosity, how to
• 17:19
  Speaker 3: build rapport, how to ask questions without judgment.
• 17:23
  Speaker 2: They learn how you support somebody without giving.
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  Speaker 3: Advice, right, like by listening and helping them discover their
• 17:29
  Speaker 3: own inner strength and I know I'm but the best
• 17:34
  Speaker 3: part of this worsia is that they take those skills.
• 17:38
  Speaker 3: We know that because we have the research to show
• 17:41
  Speaker 3: they take those skills into their lives, so they support
• 17:45
  Speaker 3: over ninety five percent of our volunteers. And last year
• 17:49
  Speaker 3: we had fifteen thousand active volunteers taking conversations right because
• 17:54
  Speaker 3: those million and a half conversations needed fifteen thousand volunteers
• 17:57
  Speaker 3: to come in and take active conversations, and ninety five
• 18:01
  Speaker 3: percent of them say they use those skills in their
• 18:04
  Speaker 3: regular lives off the platform to support and de escalate
• 18:08
  Speaker 3: their families, coworkers, strangers in grocery stores. And back to
• 18:13
  Speaker 3: that example with Kevin on bridges like those are like
• 18:16
  Speaker 3: we get those real stories.
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  Speaker 2: That is what excites me the most.
• 18:23
  Speaker 1: And Dina, I love that your volunteers not only take
• 18:28
  Speaker 1: what they've learned on the quote unquote job, but they're
• 18:32
  Speaker 1: utilizing it in there every day to make the world better.
• 18:37
  Speaker 1: That not only supports I mean, it shows the work
• 18:41
  Speaker 1: that you're doing at Crisis text Line, but it also
• 18:44
  Speaker 1: supports the notion of we're not alone. Literally we're not alone,
• 18:49
  Speaker 1: because I think sometimes different entities they say one thing,
• 18:55
  Speaker 1: but it's not replicated on the outside to show the
• 18:59
  Speaker 1: proof of concept. And I think the fact that your
• 19:02
  Speaker 1: volunteers are not only given of their time however many
• 19:05
  Speaker 1: hours a day, but they're also utilizing it in their
• 19:09
  Speaker 1: own families and their own environments because they can see
• 19:13
  Speaker 1: that there's a need.
• 19:15
  Speaker 3: Yes, And and by the way, also over ninety percent
• 19:18
  Speaker 3: of our volunteers say that their own mental health improves. Right, Like,
• 19:22
  Speaker 3: that's like you were talking about if you were so
• 19:25
  Speaker 3: imagine those early days where you moved out, you're lonely,
• 19:28
  Speaker 3: you don't necessarily have community. But imagine if you had
• 19:32
  Speaker 3: this opportunity to volunteer from the comfort of your couch,
• 19:35
  Speaker 3: in your pajamas, in your house, right.
• 19:38
  Speaker 2: And you were able to then learn.
• 19:41
  Speaker 3: Some of these self coping skills but also get that
• 19:44
  Speaker 3: sense of connection and that sense of purpose. It could
• 19:47
  Speaker 3: have made that a little bit easier, and you also
• 19:49
  Speaker 3: would have had some skills to support others. So over
• 19:53
  Speaker 3: ninety five percent say their own mental health improofs. Then
• 19:56
  Speaker 3: we have a majority say that their work.
• 19:59
  Speaker 2: Really ships improve.
• 20:01
  Speaker 3: We're right just that because that sense, that sense of community.
• 20:06
  Speaker 3: And I I always wonder you know you you asked
• 20:10
  Speaker 3: where we're where we still need resources to address loneliness
• 20:14
  Speaker 3: and mental health earlier in the conversation, and fundamentally you know,
• 20:20
  Speaker 3: I don't. I don't think we're going to magically get
• 20:21
  Speaker 3: the billions of dollars that are going to be required
• 20:24
  Speaker 3: to really get this deep into these skills and this
• 20:27
  Speaker 3: workforce deep into community. But what would it look like
• 20:31
  Speaker 3: if a member of every community or church or family,
• 20:36
  Speaker 3: especially in communities with high acuity, high risk. Right, so
• 20:41
  Speaker 3: you have communities of color, veterans, men right at, communities youth.
• 20:47
  Speaker 3: What if somebody in each of those communities was a
• 20:51
  Speaker 3: volunteer and had these skills, right, More people are going
• 20:55
  Speaker 3: to see notice that somebody is crying, More people are
• 20:58
  Speaker 3: going to be asking questions, are going to connecting just
• 21:01
  Speaker 3: for the sake of connecting. We're gonna know what to
• 21:04
  Speaker 3: do when somebody is struggling. And that would make all
• 21:09
  Speaker 3: of our communities more stronger, more resilient, more connected.
• 21:14
  Speaker 1: One hundred percent. And you know we it's funny. Dina
• 21:18
  Speaker 1: I host a live podcast called the Metanoia Effect, and
• 21:21
  Speaker 1: we talked a little bit about this, the bystander effect
• 21:25
  Speaker 1: that people seeing what's around them, but often people become frozen.
• 21:31
  Speaker 1: Not me. I'm the one that's like, hey, there's been
• 21:35
  Speaker 1: times in my neighborhood. One time there was a gentleman
• 21:37
  Speaker 1: who I could tell clearly was having a mental health crisis. Yes,
• 21:41
  Speaker 1: And because he was a male of color, I'm like,
• 21:45
  Speaker 1: please don't send the police because he might respond differently.
• 21:51
  Speaker 1: I said, have your sirens off when you come, because
• 21:56
  Speaker 1: that might also trigger him, and I waited until they
• 22:00
  Speaker 1: showed up. The guy ended up. I think they ended
• 22:03
  Speaker 1: up getting him to come into the ambulance, but it
• 22:05
  Speaker 1: was a struggle because I could see clearly that he
• 22:10
  Speaker 1: had probably been traumatized at some point in his life.
• 22:13
  Speaker 1: And that's why I told them don't send the police,
• 22:15
  Speaker 1: because that could have really been ugly.
• 22:18
  Speaker 2: Dina and Portia, I just want to thank you for that. Yeah, Like, no,
• 22:22
  Speaker 2: that's a that's a really, that's a really.
• 22:24
  Speaker 3: That's how we're in the community, yes, together, And that's
• 22:28
  Speaker 3: one of the roles that, by the way, we often
• 22:29
  Speaker 3: play because when nine to one one gets a call
• 22:33
  Speaker 3: from us, which is only one percent of our conversations,
• 22:35
  Speaker 3: by the way, Wow, we're really good at desk meeting
• 22:38
  Speaker 3: people in the moment and de escalating. But in that
• 22:41
  Speaker 3: one percent, when if emergency services like somebody's life is
• 22:45
  Speaker 3: actually on the line, then we or a wellness check
• 22:49
  Speaker 3: like that is needed. You don't want somebody making a
• 22:52
  Speaker 3: call police showing up. You want somebody like us calling
• 22:55
  Speaker 3: or like you did, to say, hey, this somebody is
• 22:59
  Speaker 3: in distress. Yes, this is a mental health issue, so
• 23:02
  Speaker 3: please send your ambulance or your best trained mental health professionals.
• 23:07
  Speaker 3: And most communities have units and places and people that
• 23:11
  Speaker 3: are more trained to go meet in that moment, because
• 23:15
  Speaker 3: the danger is when that context is not given.
• 23:19
  Speaker 1: Yes. Yes, and we've seen that go sideways in so
• 23:23
  Speaker 1: many different high profile cases. We're not going to go
• 23:25
  Speaker 1: into that today, Diana. For our audience who's tuning in,
• 23:28
  Speaker 1: if they want to obviously connect with you, learn more
• 23:31
  Speaker 1: about Crisis text Line, if they want to maybe even
• 23:34
  Speaker 1: become a volunteer, how can they do that today?
• 23:37
  Speaker 3: Okay, Crisis Textline dot org. Please just check it out
• 23:41
  Speaker 3: and right away it pops up. If you're in crisis,
• 23:45
  Speaker 3: click here so that you can text or chat or
• 23:47
  Speaker 3: WhatsApp if you want to volunteer, or if you want
• 23:50
  Speaker 3: to donate, Like all of those are the quick options.
• 23:54
  Speaker 3: Volunteering is very easy. You it's fifteen hours of volunteer
• 24:00
  Speaker 3: training remotely on your computer, and again you get to
• 24:03
  Speaker 3: do it from the comfort of your.
• 24:05
  Speaker 2: Couch of your house.
• 24:06
  Speaker 3: You have to be over eighteen, but please come and
• 24:09
  Speaker 3: check that out. We are always looking for in training
• 24:11
  Speaker 3: new volunteers. There was a little section that says, please
• 24:15
  Speaker 3: commit to two hundred hours. Please don't let that scare
• 24:17
  Speaker 3: you away. That's just to let you know how much
• 24:19
  Speaker 3: we invest in you. But just sign up and get
• 24:21
  Speaker 3: the training. I just want every human, every human to
• 24:24
  Speaker 3: have this training. And the other thing I'm gonna ask is,
• 24:28
  Speaker 3: get out your phone and in your contacts right crisis
• 24:32
  Speaker 3: text line and the number seven four one, seven four one,
• 24:36
  Speaker 3: because it is in the moments of despair or that
• 24:42
  Speaker 3: we need that close at hand. You may not remember
• 24:44
  Speaker 3: the number, so it's good to have it in contacts
• 24:46
  Speaker 3: and to share with your loved ones because it is
• 24:51
  Speaker 3: it is in the moments of the darkest moments when
• 24:55
  Speaker 3: you just need to outreach and talk to somebody and
• 24:58
  Speaker 3: get through that moment. We are there twenty four to seven, confidential,
• 25:02
  Speaker 3: non judgmental, anytime.
• 25:05
  Speaker 2: So that's seven four one, seven.
• 25:07
  Speaker 1: Four one excellent. So for our audience, as Diana mentioned,
• 25:11
  Speaker 1: put the crisis text line phone number in your phone
• 25:14
  Speaker 1: seven four one, seven four one. Will also put it
• 25:17
  Speaker 1: in the show notes if you forget, you can also
• 25:20
  Speaker 1: utilize AI to find crisis text line. I'm sure it
• 25:23
  Speaker 1: will tell you different things that probably data doesn't even
• 25:26
  Speaker 1: know about crisis text line even though she's there. Sure, Dina,
• 25:30
  Speaker 1: this has been a beautiful conversation. I thank you so
• 25:33
  Speaker 1: much for coming on and sharing with our audience that
• 25:36
  Speaker 1: the beauty of human connection that still exists. Yes, technology
• 25:40
  Speaker 1: is there to maybe help to simplify processes and make
• 25:44
  Speaker 1: things a little smoother as far as transitions goes, but
• 25:48
  Speaker 1: there's still that need for that one to one human connection,
• 25:52
  Speaker 1: especially when you're going through something tragic, when you don't
• 25:56
  Speaker 1: know what to do, when you're filling that loneliness, when
• 25:59
  Speaker 1: you're in that loneliness bottle on you don't know where
• 26:01
  Speaker 1: to go, who to connect with? Dan For our audience
• 26:05
  Speaker 1: who's tuning in, if there's that one person today who's
• 26:08
  Speaker 1: saying to themselves that my issue isn't as big to
• 26:14
  Speaker 1: need support today, how can you respond to them today?
• 26:19
  Speaker 3: We always say whatever is a crisis to you is
• 26:21
  Speaker 3: a crisis to us.
• 26:22
  Speaker 2: Okay, there's no.
• 26:23
  Speaker 3: Crisis too big or too small, Because if you're feeling distress,
• 26:27
  Speaker 3: that's reaching out and getting support in that moment of
• 26:31
  Speaker 3: distress is actually preventing like getting too severe needs. So
• 26:38
  Speaker 3: please validate people, listen, listen to them. If you don't
• 26:44
  Speaker 3: know what to do, tell them to text seven for one,
• 26:46
  Speaker 3: seven for one. And again, while we talked about suicide
• 26:49
  Speaker 3: and loneliness, it's like anything anything in between. We get
• 26:54
  Speaker 3: kids texting us because they got into a fight with
• 26:56
  Speaker 3: their parents, or they're getting a bad test grade and
• 26:59
  Speaker 3: they don't they don't know how to process it, so
• 27:02
  Speaker 3: we would rather it is more important to reach out.
• 27:06
  Speaker 3: And one more thing, Portia, you do such a beautiful
• 27:10
  Speaker 3: job of holding space for people that are going through
• 27:13
  Speaker 3: grief and trauma. And one of my favorite things about
• 27:18
  Speaker 3: our volunteer program is that it is often people.
• 27:22
  Speaker 2: Who have had loss, who have had trauma, who have
• 27:26
  Speaker 2: struggled through loneliness or suicide or again there's nothing too small,
• 27:31
  Speaker 2: but they've struggled and they got help from crisis Techline
• 27:35
  Speaker 2: or somebody they know did, and that is what then
• 27:38
  Speaker 2: drives them to be a volunteer so they can help
• 27:41
  Speaker 2: o theirs but also as part of their own healing.
• 27:44
  Speaker 1: Absolutely, and then I appreciate that that's what I created
• 27:46
  Speaker 1: this platform for because so many people they have a
• 27:50
  Speaker 1: story inside of them. And I always say that the
• 27:54
  Speaker 1: worst part of you is the best part of you.
• 27:56
  Speaker 1: Your story is not for you, It is for somebody
• 28:00
  Speaker 1: else to give them permission to open up, to share
• 28:03
  Speaker 1: their story with the world. Well, everybody, that was Dina Trahillo,
• 28:09
  Speaker 1: the CEO of Crisis text line that you heard from
• 28:11
  Speaker 1: today on grew Portie. And that concludes our conversation until
• 28:15
  Speaker 1: next time, everybody, Peace and hair Greece. Everyone,